Were orders delivered on time?

Many reviewers describe delays of several weeks, missed estimated build or delivery dates, and orders that had not arrived when they wrote their reviews. A small number report receiving an order within the stated timeframe.

How reliable are the controllers and accessories?

Experiences vary. Some reviewers liked the look or feel, while others report faulty buttons or sticks, controller drift, loose or lifting parts, and charging stands that did not work.

How responsive is customer support?

Many reviewers say emails or messages went unanswered, or that they received few updates about orders, repairs, or refunds. A few describe getting a response through social media or receiving faster service.

Were faulty controllers repaired under warranty?

Reports are mixed, but many customers describe difficulty getting a response or having a repair completed. One reviewer said a repair was completed quickly and without charge, while others report delays, unresolved faults, or trouble reaching the company.

Did customers receive refunds when orders were delayed or missing?

Several reviewers report waiting for refunds or receiving no clear update after requesting one. Some say they turned to their card provider when they could not resolve the issue directly.

Did reviewers think the controllers were good value?

Some reviewers felt the price was not justified by the quality, durability, or aftercare they experienced, and compared the cost unfavorably with branded alternatives. A few others praised the controller’s quality or feel.

Ist Defy Gaming seriös? Bewertungen & Rezensionen

Ist Defy Gaming seriös?

Defy Gaming hat eine Gesamtbewertung von 3,7 von 5 basierend auf 1.900 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 4 Bewertungen) und Trustpilot (3,7 von 1.896 Bewertungen) zusammen. Auf WebVouch: 54 Bewertungen. 6% vergeben 4 oder 5 Sterne, 93% 1 oder 2 Sterne. Defy Gaming hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

R. M.

1 Bewertung

vor 3 Tagen

Repair left hanging

A repair left hanging. I sent it back after a fault, but heard nothing useful about what happened next.

Violet Granger

1 Bewertung

Verifizierte Bewertung

23. Okt. 2026

faults came back

the triggers started squeaking and the stick behaved unpredictably not long after the controller arrived. i sent it back, but the same sort of fault came back, and another repair meant paying postage again. that made it hard to trust as an everyday controller, especially when the problems showed up so soon. getting a custom finish is appealing, but i'd rather have something that works consistently than keep arranging another return. the repair process left me feeling i'd paid for a product i couldn't rely on or feel confident using for long sessions.

Verifizierte Bewertung

sugarbean

1 Bewertung

16. Okt. 2026

Warranty went quiet

A loose faceplate and a warranty that went nowhere. I emailed about the lifting edge but never got a reply, so there was no clear way to get the issue sorted. The controller also took longer than expected to arrive, which made the whole purchase feel like more hassle than it should have been.

Beryl Tanton

1 Bewertung

21. Sept. 2026

A failed charging stand

The charging stand never worked... and emails went unanswered.

Tie Ang

GB2 Bewertungen

Bewertungsquelle

26. Okt. 2023

company has gone bust and isn't…

company has gone bust and isn't replying to any queries or warranty. Went to tygamingmodzin UK (they seem to use the same parts) and had it fixed at a very affordable price!

Tommy

GB3 Bewertungen

Bewertungsquelle

14. Sept. 2023

No customer service. Faulty items

Purchased a nice expensive custom controller, less than a year later one of the buttons stopped working properly. Sent multiple emails and had no response whatsoever. Should have bought a Scuf

David Robertson

GB1 Bewertung

Bewertungsquelle

10. Apr. 2023

I ordered a controller from them at the…

I ordered a controller from them at the end of last year which ended up being faulty. I have sent the controller back to them to be repaired as per their advice and have yet to receive any correspondence regarding my repair. I have now noticed that there is no trace of them online and judging from other reviews below they have gone bust. I am now without the product I purchased and have not been compensated in anyway with a repair or a refund.

Georgina Randell

GB1 Bewertung

Bewertungsquelle

6. Apr. 2023

DONT WASTE YOUR MONEY

Trying to contact them is a joke they also haven't honoured the warranty as my face plate keeps lifting I have emailed them but have not got a response it also took a month to build and the charging stand never worked which still hasnt been replaced do not waste your money buy straight from Microsoft (xbox elite series 2 controller)

Joe T

GB4 Bewertungen

Bewertungsquelle

23. März 2023

A Very Disappointing 13th Birthday Present

After only 2 months of gifting my son with a custom PS5 SAF Pro Sports controller for his 13th birthday. The R2 button has failed and also the directional controls. I then attempted to contact Defy Gaming to discover that their website has gone along with their social media accounts. So now I can't even claim on the 6 month guarantee that came with the product. Will have to try and claim my money back through my bank. However, as I paid with my debit card, I am unlikely to get the £175 returned. Terrible experience.

Angela bradley

GB5 Bewertungen

Bewertungsquelle

14. März 2023

Terrible service

Aftercare was non-existent it took 7 weeks to come it was a main Christmas present it was ordered at the beginning of november and didn't come until January thing keep falling off it and to top it all the charging cable was missing a total waste of £210

Über das Unternehmen

Defy Gaming offer customised Xbox and PlayStation controllers and gaming accessories in the UK. Our specialist tech team handcraft every custom controller in the UK before testing and posting out by secure courier. All custom controllers start their life as genuine brand new PlayStation and Xbox controllers before going through the customisation process so quality is guaranteed.For a completely bespoke gaming accessory, our build your own option allows you to personalise and customise every aspect of your controller with thousands of possibe combinations. Need a custom controller as a gift but unsure on what to pick? Purchase a gift card for the ultimate personalised gift for any gamer!

Defy Gaming

Defy Gaming

Defy Gaming