What do reviewers say about the puzzle selection and prices?

Some reviewers value the broad range of puzzles and say they found specific designs at competitive prices. Others mention that postage can add substantially to the cost, particularly for a small order.

How long does delivery take, and is tracking available?

Experiences vary. Some reviewers describe delivery within a few days or ahead of the estimated date, sometimes with tracking. Others report waits of weeks, no tracking updates, or orders that never arrived.

Do reviewers say the company is based in the UK?

Several reviewers say they expected a UK-based seller from the website and were surprised that their orders shipped from elsewhere in Europe. Other reviewers say they knew in advance that the company was not UK-based. Reported dispatch origins vary.

What do reviewers report about returns?

Some customers who tried to return unwanted puzzles say they were directed to an address in Germany and found the international return cost prohibitive. Reviews also describe frustration when return information was not clear to them.

What happens if a puzzle is missing pieces or arrives damaged?

Some reviewers report incomplete puzzles, duplicate piece bags, or parcels and puzzles arriving damaged. They describe mixed outcomes when seeking replacements or refunds, with several saying their issue was not fully resolved.

How do reviewers describe customer service?

Some customers say they received no reply to emails or found it difficult to get help after an order problem. Others describe support directing them to contact a puzzle manufacturer or offering only partial compensation. A few report helpful assistance with an order.

Are custom photo puzzles good quality?

Reviews are mixed. Some customers praise the photo puzzle quality, piece fit, and packaging. Others describe blurry images or printing that did not match their expectations, including one complaint about a personalized message.

Ist Jigsawpuzzle seriös? Bewertungen & Rezensionen

Ist Jigsawpuzzle seriös?

Jigsawpuzzle hat eine Gesamtbewertung von 2,2 von 5 basierend auf 83 Bewertungen. Die Bewertung setzt sich aus WebVouch (5,0 von 3 Bewertungen) und Trustpilot (2,1 von 80 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 30% vergeben 4 oder 5 Sterne, 70% 1 oder 2 Sterne. Jigsawpuzzle hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

Catriona Hales

1 Bewertung

Verifizierte Bewertung

vor 1 Tag

A pleasing puzzle

Really pleased with the puzzle quality; the pieces feel good, and everything arrived in great shape. A satisfying buy.

Verifizierte Bewertung

Bess

1 Bewertung

Verifizierte Bewertung

21. Okt. 2026

pleased with the quality

really pleased with the quality. the jigsaws feel nicely made, and there was plenty to choose from without spending a fortune. i was glad to find several affordable options that still looked like proper puzzles, not flimsy filler. a satisfying buy, and exactly the sort of thing i wanted for my downtime.

Verifizierte Bewertung

Jan

GB4 Bewertungen

Bewertungsquelle

7. Okt. 2026

Terrible customer service

Terrible customer service. My parcel, supposedly delivered by Fedex, did not arrive. I contacted this company, who neither offered an apology nor offered to re-send. After many messages to and fro ( I think Ulrike is a robot) I have given up. They have my money, I have nothing. Do not buy from them. Disgraceful.

Paige Norwood

1 Bewertung

3. Okt. 2026

A tempting range

A really tempting range. Found a few jigsaws I’d been looking for, and the prices made choosing easy.

Suzanne C.

GB46 Bewertungen

Bewertungsquelle

18. Juni 2026

Great jigsaw site

Great selection of jigsaws at very competitive prices. I didn't realise that this wasn't a UK based store, but it didn't detract from the speed of delivery. Quality jigsaws at really affordable prices. Lovely selection, I ended up getting 12 jigsaws. Will definitely be ordering more. Thank you

GB3 Bewertungen

Bewertungsquelle

16. Apr. 2026

One of the worst websites I deal with.

One of the worst websites I deal with. I created 2 special, loaded photo jigsaw puzzles as a gift to a friend, each with a special message. The boxes arrived after a week. It's fine, but the message is just full of square boxes, instead of my message. Did a customer enquiry, they said I didn't check the review properly. The review photo of the box is quite small, and you can't enlarge it to have a close inspection. They refuse to sort it out... my £60+ is totally wasted, and down the drain. Warning, warning, warning. There are quite a few similar site around; keep clear of this one....

Customer

GB10 Bewertungen

Bewertungsquelle

29. März 2026

Don't give them your email

Don't give them your email. Constant stream of emails despite deleting my account and unsubscribing.

jen

GB4 Bewertungen

Bewertungsquelle

29. März 2026

If the puzzle is not right there is no customer support

I ordered a specific puzzle my son wanted. 3000 pieces. when it arrived it was immediately apparent there were 2 identical bags of 1500 pieces. When i contacted jigsaw puzzle I was advised I had to deal with the manufacturer directly. This involved photos, proof of purchase etc. I have ordered of Amazon since. Any issues resolved swiftly and directly.

Leonie

GB30 Bewertungen

Bewertungsquelle

9. März 2026

Poor delivery

Delivery times shown on site are very misleading. Ordered a week ago, no confirmation that it has been shipped and no response to email.

Elaine Martin

GB2 Bewertungen

Bewertungsquelle

4. März 2026

Totally disgusted with this company

Totally disgusted with this company! I wanted to return 3 puzzles I ordered in error. I was under the impression this was a UK based company. However they want me to send my return to GERMANY which would cost more than puzzles cost. (Very clever) forcing people to keep puzzles! I paid £3.99 for delivery and delivery was fast. WHAT DOES THAT TELL YOU ? My advice stay away!!

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