A welcome find
A welcome find. As a Funko fan, I was glad to come across this place.


Big Pop Store hat eine Gesamtbewertung von 4,0 von 5 basierend auf 104 Bewertungen. Die Bewertung setzt sich aus WebVouch (5,0 von 3 Bewertungen) und Trustpilot (4,0 von 101 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 81% vergeben 4 oder 5 Sterne, 19% 1 oder 2 Sterne. Big Pop Store hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Bei 50 Bewertungen waren die meisten Rezensenten mit ihrer Gesamterfahrung zufrieden, obwohl eine Minderheit von schwerwiegenden Problemen berichtet. Viele loben die schnelle Lieferung und die sorgfältige Verpackung; Sammler sagen häufig, dass ihre Pops in gutem Zustand angekommen sind. Rezensenten sagen außerdem oft, dass die Artikel den Beschreibungen entsprachen, und beschreiben den Service bei unkomplizierten Bestellungen als hilfreich....
Einige Kunden berichten jedoch, dass ihre Pops oder deren Verpackungen beschädigt ankamen, und einige erwähnen fehlende oder falsche Artikel. Mehrere Rezensenten beschreiben Schwierigkeiten, den Store zu erreichen oder eine Antwort zu erhalten, wenn sie Hilfe bei beschädigten Bestellungen, Lieferproblemen oder anderen Anliegen suchten.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
A welcome find. As a Funko fan, I was glad to come across this place.
The special-edition stickers matched what was advertised, which mattered for my collection. I was glad to find a Pop I liked, and the listing details lined up with what arrived. That gave me confidence in the purchase, and the service was good too. I appreciated that.
The figure arrived in good shape, and finding a place with such a fun range made me happy.
I bought two exclusive Funko Pops from here. Arrived damaged due to poor packaging or were damaged prior. It has now been nearly a year and they haven't replied to any of my emails, even with as much as an apology. VERY UNPROFESSIONAL and NO CUSTOMER AFTER SALES SERVICE.
As a fan of FUNKO POP, I simply love this place
Fast turn around
Great service, will buy from again.
Good service all pops as advertised (special edition stickers) will be using again 100%
Bought a Funko Pop from here through a Funko Group on Facebook. All seemed fine at first, very helpful and friendly until the Pop arrived damaged. I clearly asked for a Mint Condition box as I am an in box collector however there was bad creasing to the back of the box. They did say I could return for a refund but I would have to pay return postage. I told them them I shouldn't have to pay for postage because as per the Consumer Rights Act it didn't arrive as described. The person I was dealing with "Megan Davos" became quite aggressive in all her replies and accused me of trying to return another of the same Pop that I already owned that had damage. If I wanted to scam someone (which FYI I didn't) I could have just said it didn't arrive as I never signed for anything due to CV-19 crisis. I was deeply offended by such a baseless accusation and makes me wonder what their ethics are when this was their first go to response. I tried to explain that if it got damaged in transit then Royal Mail would fully reimburse them inc postage but they didn't seem to believe that. Kind of worrying that a business would not know such common place knowledge shows their incompetence. Very poor customer service, my suggestion avoid. Sad that so many good companies have shut due to this crisis yet poor companies like this one will get to continue with subpar service. I opened a case with PayPal and they would pay for return postage however due to the actions of this company I decided not to return as did not trust them enough an feel they would have tried some way to scam me out of the refund.
Thanks for your great help and service!
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