Good communication
Helpful replies made the whole order feel straightforward, and I appreciated being kept in the loop when things changed.


Solaris Japan hat eine Gesamtbewertung von 4,7 von 5 basierend auf 5.339 Bewertungen. Die Bewertung setzt sich aus WebVouch (5,0 von 4 Bewertungen) und Trustpilot (4,7 von 5.335 Bewertungen) zusammen. Auf WebVouch: 54 Bewertungen. 83% vergeben 4 oder 5 Sterne, 11% 1 oder 2 Sterne. Solaris Japan hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Looking at 53 reviews, most reviewers were happy with the overall experience. Many appreciate the wide selection of figures and merchandise, including hard-to-find items. Reviewers often describe orders arriving quickly and well protected, with products in good condition. Some also praise helpful customer service and competitive prices or shipping rates....
However, some customers report delays between ordering and dispatch, even when the chosen shipping estimate was shorter. A few also describe shipping costs changing or additional charges, while others mention limited shipment updates, slow support replies, or delays resolving refunds.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
Helpful replies made the whole order feel straightforward, and I appreciated being kept in the loop when things changed.
hard-to-find figures in one place. the range made me stay and browse a little longer.
I am not satisfied with how you work with your affiliates. I referred a large number of customers to you and earned a commission, but when I asked about the payout, you claimed that running CPC (cost-per-click) ads was prohibited—a restriction I was never informed about beforehand. I feel deceived by you, and I believe you are not being honest with your partners.
Found a couple of figures I’d been looking for, and the shipping rates seemed fair... that made browsing here worthwhile.
Trustwothy reliable place to buy figures from. I have ordered many figures to the UK now and have not had any bad experiences. Everytime a preorder is delayed or item is stuck at my customs I am notified in advance which is great customer service.
Quick shipping. Packed well to prevent damage. Figure looks good.
A nice store with great & helpful customer service
So far it's been great. I received my figurines quickly and undamaged. The only reason I don't give 5 stars is because I haven't needed customer support yet and sooner or later something will happen during shipment and if it does I will come back to change my review, hopefully to 5 stars.
Number 1 place I get my figures from! Always trustworthy and pretty good deals, and if a problem does come upntheg are quick to address it with solutions
I first placed my first order with Solaris after started to collect figures with eBay purchase that you couldn't readily find on Solaris, AmiAmi or proxies, some were great and fantastic, others were cared for worst but I placed my first order on September 30, 2025. Shortly, after placing my order, I was told the shipping wasn't enough as JapanPost wasn't shipping to USA and I had to upgrade to FedEx/DHL, the price in 2025 during height of international hobby purchasing, tariffs and customs clearance with the abolishment of$800 de minimis exemption, shipping was $250 + the total price of the figures & the shipping I paid for them at $150, totalling $1500. I told them I would hold off on payments for time being until I could acquire funds. Then came September 9, 2026, when Sophia messaged me about my order, last time I communicated with Solaris was over 3 months prior. Sophia asked if I wanted to ship my items or they would be disposed, so I told her, yes I would pay as I was dragging my feet and to send link for extra shipping, cost went down to $67. I told her I would immediately pay them, and I did, as my figures were in warehouse storage for over a year. I was extremely happy to do business with Solaris and for communicating with Sophia, shipping went from $400 total down to $217 to FINALLY receive my 1/4 FREEing Rias Gremory & Akeno Himejima 2nd run bunny. They are brand new, wrapped in kamimaki paper, rated 5/5 N. I couldnt be more ecstatic as the cost of them has gone through the roof, like any DxD figures. So glad I put my order in September and held out until I could acquire the funds for shipping, or I would be paying $700+ on secondary market, sorry it took a year to complete purchase and rate Solaris but I would love to do business with them in future.
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