One of the most above-and-beyond customer service experiences ever...

Just about two years ago I purchased a Legend Of Zelda NES diorama from GemerNostalgia. It was a Facebook purchase from a private vendor so didn't really know what to expect. A couple weeks later I got an amazing piece which has sat next to me in my office. Fast-forward two years and the heat coming through the blinds near the window has appeared to have slightly curled a couple of the ends of the piece of paper for the diorama. I contacted GamerNostalgia when I noticed this and sent along a couple of photos, inquiring if I could get instructions on how to pry the case open and maybe superglue the paper down. Mánu was so surprised that this happened to one of my pieces that, without inquiring what I had done to it, he immediately turned around and got to work on creating a replacement for me free-of-charge. In under three weeks the replacement was in my office. Much further away from the window. This is unparalleled customer service. He had no obligation to me or my purchase from two years ago and could easily have not responded. But he stood by the quality of his product so much that he immediately got to work on a replacement. Regardless of circumstance. Thank you, Mánu and GamerNostalgia.