Defective Product, Zero Customer Service
I’ve been a repeat customer of Playforever (playforever.us) and never had issues until my most recent order (#PFUSA-43210). The item arrived defective.
I immediately reached out and provided a video of the defect as requested. The company admitted the product was faulty and asked if I wanted something else. I clearly stated I just wanted the same item replaced with a working version.
That was over four weeks ago. Since then, I’ve had no response, no replacement, and no refund. When I followed up again—this time by commenting on their Instagram page—they blocked me instead of resolving the issue.
This is hands down the worst customer service I’ve ever experienced with an online retailer. A company that admits fault but refuses to honor a replacement or refund, and then silences customers instead of helping them, is not acting in good faith.
Avoid Playforever… if your product arrives defective, don’t expect them to stand behind it.