Do orders usually arrive on time?

Experiences vary. Some reviewers describe prompt delivery, but many report long delays or orders that never arrived. A few also say tracking showed delivery to an address or location that was not theirs.

Do the puzzles match the product listing?

Some reviewers say their puzzles matched the pictures, while others report receiving a different design, a smaller size than ordered, or packaging that differed from what they expected.

Are the puzzles good quality and enjoyable to assemble?

Many reviewers who received their puzzles liked the colorful artwork, distinctive shapes, and challenging, enjoyable assembly. Other reviews mention missing or broken pieces and pieces stuck together, so experiences with condition were mixed.

Have reviewers received puzzles with missing pieces?

Yes. Several reviewers report one or more missing pieces, and some also describe broken or stuck-together pieces.

What are the packaging and reference pictures like?

Reviews mention drawstring or velvet bags, while some customers expected a box. Several also found the picture used as a puzzle reference too small to be helpful.

Can customers reach support and resolve order problems?

Some reviewers report receiving helpful and respectful service. Others say they could not reach the seller because emails failed, or that responses did not resolve delivery, replacement, or refund problems.

What do reviewers say about refunds for undelivered or incorrect orders?

Some reviewers say they did not receive a refund after an order failed to arrive or was sent to the wrong place. Others report that attempts to resolve incorrect or damaged items did not lead to a replacement or refund.

Ist Jeffpuzzle seriös? Bewertungen & Rezensionen

Ist Jeffpuzzle seriös?

Jeffpuzzle hat eine Gesamtbewertung von 2,2 von 5 basierend auf 134 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 3 Bewertungen) und Trustpilot (2,2 von 131 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 40% vergeben 4 oder 5 Sterne, 57% 1 oder 2 Sterne. Jeffpuzzle hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

Fenna Talley

1 Bewertung

Verifizierte Bewertung

heute

Really frustrating

Really frustrating - the puzzle that arrived didn't match the pictured piece shapes, and even the listed support email bounced. I couldn't get a clear resolution.

Verifizierte Bewertung

Brenda Sykes

1 Bewertung

22. Okt. 2026

Really upsetting

Really upsetting to pay for a puzzle and still have nothing arrive. I tried to get an answer, but the messages went nowhere and there was no clear fix. At this point, the whole experience has left me feeling I can't rely on this order being sorted.

M. D.

1 Bewertung

5. Okt. 2026

Wrong puzzle arrived

Wrong pieces, and no box as pictured. The puzzle I received wasn't the one shown on the site.

Mark

AU3 Bewertungen

Bewertungsquelle

22. Dez. 2024

Ordered a Steph Curry puzzle which was…

Ordered a Steph Curry puzzle which was advertised as having basketball player shaped pieces along with one branded wooden box. Instead the pieces were shapes of animals and trees and came in a draw string bag branded aimpuzzle. The support email supplied on their website fails to send as the failed notification states the address cannot be found.

Éva Járay

CA2 Bewertungen

Bewertungsquelle

23. Nov. 2024

They sent me a wrong puzzle, don’t have valid contact address

They sent me a wrong puzzle. The size smaller, the shape of pieces not a same as a site(the move of basketball players) and it came in a tissue bag without box. I payed for a L size and I got a M size. I tried contacting a seller,but their contact email address come back because it’s not existing mail. support@biicart I’m really disappointed and feel scammed! Don’t buy from them!

Кристина Тальцан

GB1 Bewertung

Bewertungsquelle

6. Juli 2023

Never delivered an order

Never delivered an order! Everytime I email they say it is going to be reported to higher management. It has been 7 months!

Hayley Fisher

NZ1 Bewertung

Bewertungsquelle

9. Juni 2023

They have taken my money and not…

They have taken my money and not supplied my puzzles. I’ve been waiting 4months. They emails excuses after excuses. Very disappointing.

davy boutolleau

FR1 Bewertung

Bewertungsquelle

6. Mai 2023

Puzzle jamais reçu

Puzzle jamais reçu , plus de 30€ non remboursé , aucune communication ni remboursement , une honte !

Emilia Masis

SE1 Bewertung

Bewertungsquelle

19. Apr. 2023

If I could I would give them zeroro

If I could I would give them zero, I ordered back in the beginning of December 2022 and several months later I find out that the tracking code was not even to me so I contacted them and they claimed I would be sent a new puzzle. Several months after that they kept saying to be patient and by that time I had lost my patience so I wrote them a email that I demanded a full refund immediately and that's when I find out that appearently I can't send anything to them. DO NOT BUY as its a waste of your time and money.

Renata

CA1 Bewertung

Bewertungsquelle

14. Apr. 2023

Never delivered order!

After 4 months from my order, the product was not delivered. My claims were answered but not solved. And now my emails are “undeliverable”, “the recipient's email system refused to accept a connection from your email system”. Do not trust this seller!

Jeffpuzzle

Jeffpuzzle

Jeffpuzzle