What do reviewers say about online order delivery?

Many reviewers describe orders arriving late, not arriving, or being split, cancelled, or delivered with missing or incorrect items. Some also report receiving changing or unclear delivery updates and having to contact the company repeatedly for information.

How responsive is customer support when an order has a problem?

Reviews often describe difficulty getting timely replies or useful updates by phone, email, or messaging. Customers say they had to follow up repeatedly, and some report that the issue remained unresolved.

Do reviewers report problems receiving refunds after cancellations?

Several reviewers say they cancelled orders or were told an item was unavailable, then waited for refunds and had to chase updates. Some say they received no clear information or had not received the money when they wrote their review.

What happens when a product arrives faulty or damaged?

Reviews describe faulty or damaged appliances and other products, followed by mixed reported outcomes. Some customers report delays or difficulty arranging collection, repair, replacement, or a refund, while one customer praised a store employee for arranging a prompt collection and exchange.

Are store staff helpful?

Experiences vary. A few reviewers praise staff for being polite, knowledgeable, and helpful with product selection or exchanges, while others describe rude or unhelpful interactions in stores.

Do reviewers mention products being out of stock?

Some customers report being told an item was unavailable after ordering or paying, while others describe difficulty finding stock in stores or during promotions. The reviews also include an instance where a store employee helped a customer find available stock elsewhere.

Ist Game seriös? Bewertungen & Rezensionen

Ist Game seriös?

Game hat eine Gesamtbewertung von 1,6 von 5 basierend auf 62 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 2 Bewertungen) und Trustpilot (1,6 von 60 Bewertungen) zusammen. Auf WebVouch: 52 Bewertungen. 13% vergeben 4 oder 5 Sterne, 87% 1 oder 2 Sterne. Game hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

Lerato Mokoena

1 Bewertung

Verifizierte Bewertung

22. Okt. 2026

left to sort it out

not much help when something went wrong; the response felt dismissive, and I was left sorting out the mess myself.

Verifizierte Bewertung

Imogen Hartley

1 Bewertung

Verifizierte Bewertung

6. Okt. 2026

Still waiting for clarity

The delivery was pushed back, and getting a clear answer took more effort than it should. Pretty disappointing 😕

Verifizierte Bewertung

sifiso Chiliza

ZA1 Bewertung

Bewertungsquelle

4. Aug. 2026

Unhappy about Game store Gateway mall…

Unhappy about Game store Gateway mall it a very very bad service, specially department of Dstv India guy working there was assisted me, l don't know what kind of service we doing, I both Dstv 10s HD include installation. He's told me log a call for Dstv, i told him already i did, Dstv guy we said didn't install our customer's, Our game store to arrange someone do a installation, i was spending lot of money for airtime to them by the game. India guy was received my call i forgot he's name was refused my call after give him my details. From Sifiso

Gernabic

ZA1 Bewertung

Bewertungsquelle

2. Juli 2026

Worst user experience I've ever seen in my life

So what now, I hate Game, this is the second time I've ordered by Game and the second time an order is delayed, when will it come now?, tf is this user experience!, this is the worst user experience I've ever seen in my life, thanks for making me excited for nothing and still taking my money and basically lying to me when I'd get it (ps. they confirmed it to be delivered tomorrow before sending the delay email)

Nazlie Christian

ZA1 Bewertung

Bewertungsquelle

29. Juni 2026

We had ordered an awning on the uber…

We had ordered an awning on the uber app from the game store Cat food was delivered instead !!!! How ?? Who get this wrong ?? Then we had to return the cat food to receive the awning !!!! So why is game placing these items on uber if they can’t deliver The person in store was also quite rude Why provide a service if you are unable to deliver !!!! This was the kenilworth branch we dealt with

Eureka

ZA1 Bewertung

Bewertungsquelle

8. Juni 2026

I ordered online a gas hob

I ordered online a gas hob. Got an email saying it be delayed no reason why. Called the helpline spoke to a lady who was so unhelpful Unathi she says go read your terms and conditions. The worst service ever Can a manager call me or respond here..

Lihle Zulu

ZA1 Bewertung

Bewertungsquelle

7. Juni 2026

I bought a Trojan treadmill from games…

I bought a Trojan treadmill from games online last week and it was delivered after 2 days, however on the same date of delivery when we try to connect the machine it didn't work at all I called their customer service the very same day and they promised to send their driver to collect the machine but until now I'm still stuck with the machine uncollected today is Sunday the 8th of June 2026 (day 5) of waiting and no update from their side. I've already called them 3 times requesting for update but to no avail. I'm very disappointed with their service. I regret buying from games, I should have bought from Makro maybe they would've attended to my complain.

Siza Chaplin

US2 Bewertungen

Bewertungsquelle

3. Juni 2026

⭐☆☆☆☆

⭐☆☆☆☆ Extremely disappointed. I bought a tv from Game Umhlanga. The TV was delivered damaged and the issue was reported immediately on the same day. My 84-year-old husband was rushed into signing before being given a fair opportunity to properly inspect and test the television. The TV never worked properly and was never used even once. Despite returning it to the store and cooperating fully with the investigation, Game refused to replace or refund it. Very poor customer service and a disappointing experience, especially for elderly customers.

Ashton Aqueber

ZA1 Bewertung

Bewertungsquelle

2. Juni 2026

Horrible service

Horrible service. Waited 3 days for my delivery. Delivery was delayed and my other order was canceled without my consent. Driver doesn't answer phone. Will never order from Game again. I don't recommend. Really dissapointed. Waste of time

Faima Adam

ZA1 Bewertung

Bewertungsquelle

1. Juni 2026

Hi I bought a fridge never being…

Hi I bought a fridge never being plugged and got the packaging inside as well store refuse to assist its being almost a week unhappy customer game Gateway

Game

Game

Game

Ist Game seriös?

Bewertungsübersicht

52 Bewertungen auf WebVouch

52 Bewertungen

52 Bewertungen

Ihr Vertrauen hat für uns Priorität.

Ihr Vertrauen hat für uns Priorität.

Ihr Vertrauen hat für uns Priorität.

left to sort it out

Still waiting for clarity

Unhappy about Game store Gateway mall…

Worst user experience I've ever seen in my life

We had ordered an awning on the uber…

I ordered online a gas hob

I bought a Trojan treadmill from games…

⭐☆☆☆☆

Horrible service

Hi I bought a fridge never being…

Ähnliche Profile