absolutely horrible company

absolutely horrible company. warning, do not buy! I paid $500 for this console, I downloaded some of the games for it and after that at some point my credit card was compromised or my account was hacked. Sony decided that they were going to close my account and they have me hostage now where I can't even use the PlayStation 5. they have me locked out. they demanded $111 in blood money. I paid the money and they still can't activate my account again. I've spent way way too much time trying to straighten this out when they don't seem to care. it's impossible to talk to a live person on the phone. I mean that quite literally. I've spent days trying to figure out how to actually talk to somebody on the phone and it's impossible. the chat bots want my old credit card number from when it was hacked months ago. I don't have that information anymore because obviously, I already replaced the card 2 months ago. I told them that I can provide all the information from the console, my name, date of birth, phone number, mother's maiden name, so security number, and everything under the sun and that's still not good enough for them to turn on a stupid gaming system. I mean, we're not even talking about something like a bank or something that actually matters in life. we're talking about a game so my son can continue to play his games. Sony took that from him and they will not give it back! I refuse to buy anything from Sony ever again! I can see from the reviews, the large majority of their customers hate them. worst customer service on the planet by far. ripoff company