Alza.co.uk hat eine Gesamtbewertung von 2,9 von 5 basierend auf 2.021 Bewertungen. Die Bewertung setzt sich aus WebVouch (4,5 von 4 Bewertungen) und Trustpilot (2,9 von 2.017 Bewertungen) zusammen. Auf WebVouch: 54 Bewertungen. 52% vergeben 4 oder 5 Sterne, 46% 1 oder 2 Sterne. Alza.co.uk hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Bei 51 Bewertungen gehen die Meinungen zum Gesamterlebnis stark auseinander. Positive Bewertungen loben Produkte, die ihren Beschreibungen entsprechen und eine gute Qualität bieten; einige erwähnen außerdem wettbewerbsfähige Preise. Manche berichten von einer schnellen, gut nachverfolgbaren oder pünktlichen Lieferung, während andere von Verzögerungen berichten....
Viele Kunden berichten jedoch von verspäteten, stornierten oder ausgebliebenen Lieferungen, manchmal mit nur kurzer Vorankündigung oder Schwierigkeiten, eine Bestellung zu ändern. Einige berichten auch von wenig hilfreichem, standardisiertem Kundendienst und Problemen bei der Klärung von Rückerstattungen, Rücksendungen, Reparaturen oder Garantieansprüchen.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
The parcel went missing, but someone followed up and dealt with it. It did take longer than I hoped, so the whole thing wasn't perfect, but I appreciated that the problem didn't just get ignored and I could get on with my day.
The missing parcel, then a follow-up. I was glad someone took care of it.
Oh, nice, the item was just as described and the quality feels great 😊
Such a pleasant surprise - the item matched its description and the quality was better than I expected. It felt like a good choice once I had it in hand, with no mismatch between what I thought I was buying and what arrived. That was the part I cared about most.
Paket war verschwunden. Wurde sich aber drum gekümmert
I received my order, and I'm thrilled with the quality of the product. It exceeded my expectations. The item I purchased is exactly as described and even better in person. Thank you for offering such high-quality products.
I paid over 9000 crowns for a warranty for my son’s computer that I purchased two years ago. When the fan went out, I took it to Alza to get fixed. Alza has had the computer for almost 2 months and are now Alza is telling me that the warranty avoid because of water damage… Which I’m not sure I believe. Now they say they have three months to return ut by law. When I pay an extra 9000 for a warranty, I expect a little customer care and service. Very disappointed! Update: I took my computer to “the Computer Doctor” in Prague 2. He not only fixed the computer, but told me that there was not water damage…and that Alza has been in the news for their misuse of “warranty” claims. I’m seeking legal assistance to help stop this abuse.
I recently ordered a TV from Alza, but my experience was quite disappointing. My TV was delayed for almost two weeks from the original delivery date. When I contacted Alza, they assured me that they would compensate me for the late delivery. After the TV was finally delivered, I called Alza again to claim my compensation. At first, they offered me a meager compensation of around 600 CZK. The next day, they informed me that they would compensate me during the delivery itself. However, when the delivery arrived, I found that Alza had added a custom input in my invoice, which was a complete lie. I had already paid the full amount for the TV, delivery, and free installation. This was a very bad experience for me, and I was extremely disappointed with the level of service provided by Alza.
I bought a Google phone a week ago and i have no idea when i will receive my item. Im very disapointed.
They don't deserve one single star. The company has no interest in customer satisfaction. Zero. They deliver late chronically.They don't take responsibility for their rules and regulations. Please please look else where to buy your products. There are many other companies with better employees and standards. Listen to someone that was promised a fridge the next day but was postponed the delivery by a week. Spoke and ordered with 4 emplyees. They cancelled our talks to cover their tracks. I went personally to a shop bought a fridge with advice. I saved 5t.kc. please follow the advice given. A.
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