Mightyape hat eine Gesamtbewertung von 1,1 von 5 basierend auf 206 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 3 Bewertungen) und Trustpilot (1,1 von 203 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 0% vergeben 4 oder 5 Sterne, 100% 1 oder 2 Sterne. Mightyape hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Looking at 51 reviews, most reviewers were dissatisfied with the overall experience; 50 gave one star and one gave two stars. A few long-time customers recall that earlier orders arrived quickly and that service was once friendly. Some also remember finding the website easier to use in the past....
Customers repeatedly describe late, missing, cancelled, or unfulfilled orders, including orders they expected before Christmas. Many also report difficulty getting replies or resolving problems, particularly with refunds, returns, and faulty or third-party items. Some reviewers criticize confusing website and ordering changes, as well as unexpected subscription charges or shipping costs.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
Checkout turned into a frustrating detour: the delivery cost shifted as I changed what was in the basket, and I nearly placed the order before noticing. The site didn’t make that step feel clear. I expected a straightforward finish, not to keep second-guessing the total. Pretty POOR experience.
A charge kept appearing for a subscription I wasn't using, and figuring out how to stop it was a hassle. I couldn't get a clear way to reach anyone, so the whole thing left me pretty uneasy about keeping an account there.
Frustrating to find that help with a product problem stops at passing it to an outside seller. I’d expect the shop I bought through to stay involved, but the back-and-forth left me without a clear resolution. It makes me wary of ordering items sold by third parties.
Have been a loyal Mighty Ape customer for years and a Primate subscriber. Went to place an order and shipping us suddenly $50 where it used to be free for Primates. There was a mix in there from cards to games to pop vinyls. I thought there must be a mistake. Deleted trolley added a single booster pack (available for pickup from Auckland) $8 shipping. Added another. $16 shipping. Added trolley back, accidentally placed the order (as there's no are you sure before proceeding and had a prezzy card I wanted to use) Cancelled the order. Readded back most of the order and shipping was even more than the original order five minutes earlier! Cancelled Primate. Its no wonder you reported a 2.8 million dollar loss and a 15% sale slump. Asked about this on chat support and was told anything under $30 has shipping charged. Honestly, take your money elsewhere
Recently purchased a "smart" pet feeder from Mighty Ape. After hours of trying to get this thing onto my network, I contacted Mighty Ape and was told it came from a third party seller so they will contact them and the third party seller (China?) will get in touch in 1-3 business days. This is not good enough. Mighty Ape still has obligations under the Consumer Guarantees Act. If this is not resolved quickly, I will be doing a chargeback on my credit card. Mighty Ape is not what it used to be. Be very wary when dealing with them!
The general service from mighty ape was average at best. But it’s the 3rd party sellers that are the worst. After my husband purchased a watch for me for Christmas with the wording of which that it would be delivered before Christmas. My watch didn’t arrive till mid January. The watch worked for approximately 2 months then died. After quite a few back and forth emails of how to fix, with Mighty ape. And the watch still remaining broken. I finally managed to forward my email to the original seller this was a company called Digi Legion my in opinion is a bunch of con artist. Eventually at my expense of $40 I sent my watch back, only to be told that they had replaced the screen and will be deducting the $30 from my refund. So we end up $70 out of pocket with no watch. So DO NOT BUY from MIGHTY APE and especially NEVER EVER BUY FROM DIGI LEIGON
Purchased an item for a friend on their Mighty Ape account, which was all fine and well. A trial of their subscription service was added but promptly cancelled after the order was completed. However, I was charged the full 12 months long after that cancellation, which came with a variety of fees as it put my account into arrears. According to ACCC and NZCP, these fees are the liability of Mighty Ape, however they are not acknowledging responsibility or attempting to resolve the issue. I will be escalating this appropriately.
Mighty Ape are a bunch of devious ratbags. Somehow, they've been charging me $29 a quarter for nothing, and for who knows how long. My bank won't help reversing the charges. Their website says I can't make contact as I've called "out of hours" - it's 1.30pm mid-week. Great business model when you get paid for nothing and can't be tracked down.
If I could I would make this a Zero! This has to be some sort of the worst service I have ever had. Mighty Ape used to be good. If you can use someone else do that!
tried repeatedly to return a product but after many many emails i gave up and on sold product
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