Mighty Ape hat eine Gesamtbewertung von 3,2 von 5 basierend auf 7.241 Bewertungen. Die Bewertung setzt sich aus WebVouch (4,0 von 4 Bewertungen) und Trustpilot (3,2 von 7.237 Bewertungen) zusammen. Auf WebVouch: 54 Bewertungen. 31% vergeben 4 oder 5 Sterne, 65% 1 oder 2 Sterne. Mighty Ape hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Looking at 53 reviews, most reviewers were dissatisfied with the overall experience. Among the more positive accounts, customers appreciate the easy-to-use website and straightforward ordering, with some also praising the product range and prices. Some describe orders arriving quickly and well packed, and a few report good product quality....
Customers frequently report orders arriving late or not at all, despite advertised delivery dates or stock availability, and describe incomplete, damaged, or incorrect items. Many complaints concern difficulty reaching support, slow or unclear updates, and frustrating attempts to resolve delivery problems, faulty goods, cancellations, or refunds. Some also say third-party or overseas fulfilment was unclear and made problems harder to sort out.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
The parcel didn't arrive when expected, and the tracking left me unsure what was happening. Chat replied, but there wasn't a practical fix or a clear answer about when it might turn up. That's a frustrating mix when you're counting on an order. I'd be wary of relying on it for a time-sensitive purchase. 😕
Ordering the book was fine. The Mighty Ape website is easy to use. BUT delivery of the book was really poor. It was just chucked over the fence into a part of the garden we hardly use. Luckily it didn't rain or it would have got wet before we noticed it. Its really easy to get to our front door so it must have been sheer laziness.
Don't trust Mighty Ape's advertised delivery dates. Ordered a board game on 13 October as a birthday present with advertised delivery 16 October. I am still waiting on it and despite multiple inquiries I was told on 23 Oct it was still 3 to 4 weeks away. Then ordered a replacement board game on 22 October with advertised delivery date 23 October for the 25 October birthday. All I got on 23 October was the tracking info saying it is coming on 27 October. I asked them if I could come and pick it up (as they offer pick-up as an option) but again they couldn't guarantee it would be ready for pick up later on the same day. Not good enough if you've clearly let a customer down and want to compete with multinational companies like Amazon or local game shops. Lesson learned - Primate cancelled. I have to say their customer support chat is excellent in replying but offers little in terms of actually finding a solution.
The little amp arrived packed snugly, and it’s a surprisingly impressive bit of kit... really pleased with the quality. Delivery was great too, but the product itself is what stood out most. It was protected well in the parcel, and getting it was straightforward. Feels solid.
Zero stars. Used to be good when NZ based. now just Australian thieves. Overcharged me and failed to deliver. IMPOSSIBLE to make contact with them for redress. DO NOT USE go to a shop instead
Despite correct address on the order and all shipping emails, according to NZPost Mighty Ape put the WRONG ADDRESS on the parcel. As a result, my parcel was not deliveted to me. Their chat system was not at all helpful trying to resolve the matter. DO NOT RECOMMEND.
If you have any self respect, stay away! They’re simply rubbish.
⭐ Extremely disappointing experience with Mighty Ape – Poor customer service and stressful refund process I ordered an item from Mighty Ape as an anniversary gift, trusting the website because it was recommended to me as a reliable place to shop. Unfortunately, the entire experience has been extremely disappointing and stressful. When my order arrived, only one box was delivered instead of the two expected. The box I received was incomplete, with most of the required attachments missing, making the product impossible to assemble or use. I contacted customer service immediately, but the lack of communication and follow-up made the situation even more frustrating. I had to spend days chasing updates about my missing parcel. The delivery tracking kept changing, and instead of resolving the issue promptly, I was left waiting and wasting my valuable time. The seller, MyWish, eventually advised that I would need to wait until Tuesday to see whether the missing parcel could be located before they would offer a replacement or refund. I had already made it clear that I no longer wanted the product and simply wanted my money back. The situation became even more frustrating when I was asked to return the parcels myself, despite previously being told that collection would be arranged from my home. Now I am expected to pack everything up and drop it off at an Aramex depot, even though this entire problem was not caused by me. My room has been left in a mess with the product’s attachments scattered everywhere, and I have had to spend far too much time dealing with this issue. The biggest disappointment is the lack of accountability, poor communication, and the unnecessary stress involved in getting a simple refund. As a customer, I should not have to repeatedly chase a company for a solution when I have paid for an item that arrived incomplete and was not usable. I purchased this as a special anniversary gift, but instead of enjoying the occasion, I have been left dealing with a frustrating delivery and refund process. I sincerely hope Mighty Ape takes responsibility for the experience customers have when ordering through its marketplace sellers and improves how complaints, delivery issues, and refunds are handled. I would think twice before ordering again and would advise other customers to be cautious, especially when purchasing something important or time-sensitive.
A decent find for once. The site was easy to get around, and I found what I wanted without much fuss. The price felt fair, and I got what I paid for. It was a straightforward purchase from browsing through to receiving the parcel, with no extra hassle.
Smooth, efficient and quality as always
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