Do reviewers report receiving their online orders on time?

Many reviewers say orders were delayed for weeks or months, or never arrived. Some describe receiving shipping estimates or updates that did not lead to delivery.

What do reviewers say happens when an ordered item is unavailable?

Some say they were told after paying that an item could not be supplied. Several report being offered store credit, even when they had requested a refund.

Do reviewers say they received refunds for missing or canceled orders?

Many describe requesting refunds but waiting without a clear outcome or receiving no refund. Some reviewers say they recovered their payment after disputing the transaction through a payment provider or bank.

How do reviewers describe customer support and contact options?

Many report unanswered emails or messages, generic or unclear replies, and phone numbers that did not work or went unanswered. Some say they could not get useful help with missing orders or refund requests.

Do reviews mention damaged or incorrect items?

A few reviewers report receiving broken ceramics or lamps, and one describes receiving incorrect rugs. They also report difficulty getting a response or resolution afterward.

Do reviewers mention store credit instead of a refund?

Yes. Some reviewers say store credit was offered after an item was unavailable or an order could not be fulfilled, even though they wanted their money returned.

Do any reviewers describe positive in-store experiences?

A few reviewers recall earlier visits to physical stores positively, mentioning good customer service or a favorable impression of the brand. These comments contrast with the predominantly negative online-order reports.

Ist ISHKA seriös? Bewertungen & Rezensionen

Elliot

1 Bewertung

vor 2 Tagen

No way to reach anyone

The contact route was a dead end: the number didn't work, and my email got nowhere. I couldn't get help with the missing order.

saffron drawer

1 Bewertung

vor 5 Tagen

Broken on arrival

The ceramic pieces arrived smashed, and I couldn't get help after reaching out. Such a disappointing end to the purchase 😕

Mara Whitlock

1 Bewertung

Verifizierte Bewertung

23. Okt. 2026

No way to reach anyone

The contact details led nowhere when I needed help, and my messages went unanswered. Really unsettling after paying for an order.

Verifizierte Bewertung

Corinne Ashford

1 Bewertung

Verifizierte Bewertung

18. Okt. 2026

Store credit wasn't what I needed

My order was marked unavailable, and I was offered store credit instead of the refund I asked for. I didn't want to buy something else just to use a credit. After following up, I still couldn't get a clear answer, which made the whole purchase a real hassle.

Verifizierte Bewertung

Audrey Kline

1 Bewertung

7. Okt. 2026

No parcel, no reply

Still no parcel, and no useful reply to my emails. Pretty frustrating to pay for something and be left chasing it.

PL Judd

AU1 Bewertung

Bewertungsquelle

16. Mai 2026

Ishka don't supply goods as promised

If there were ZERO stars I would have used that. I placed an order for 2 embroidered cushions, paid $46 for items plus delivery, money taken from PayPal, got a confirmation of order, received a tracking email, all good so far... Alarm bells started to ring when no tracking information was available for that order, contacted company via email, no response. Next day I get an email from the Ishka saying they could not fulfill the order but offered a voucher for the same amount. As I did not want any of there other items I asked for a refund. After a further 2 emails, I still have not got a response. I called the company's Melbourne phone number and that has been disconnected. I then contacted PayPal and they immediately refunded all of the transaction. A check of the Victorian Consumer Affairs has a warning to all consumers to treat this company with extreme caution as they regularly have non-delivery, difficult or no complaints handling, avoid any refunds and a whole litany of other really dodgy business practices. I was lucky enough to have used PayPal to resolve this issue (thank you PayPal) by immediately issuing a full refund including the shipping costs.

AU2 Bewertungen

Bewertungsquelle

18. Feb. 2026

Order Not Delivered, No Communication, Refund Refused – Very Concerning Experience with Ishka (Rating: 0/5)

I placed an order with Ishka over six weeks ago and never received my items. After payment was taken, there were no shipping updates and no meaningful communication. When I attempted to contact the company, emails bounced back and the listed phone number was disconnected — just like many other customers have reported. Because of the lack of response and no goods delivered, I initiated a dispute with my bank. Two weeks later, Ishka contacted me — not to provide a refund — but to offer a voucher to purchase more products from their website. I am not willing to accept a voucher when goods have not been delivered. I expect a full refund. It is also publicly reported that Consumer Affairs Victoria Director Nicole Rich has issued a public warning about retailer Ishka following a significant number of consumer complaints in recent months. Consumer Affairs Victoria received dozens of complaints that customers were not supplied goods, were not given refunds, and could not get a response from the company. Anahata Global Pty Ltd (ACN 639 275 175) trades as Ishka, selling homewares, clothing and jewelry via its website, ishka.com.au, and a physical outlet store in Clayton. Online reviews from hundreds of other buyers echo similar problems — orders not arriving, no refunds, emails ignored, and customer service unreachable. Many reviewers say they had to pursue bank or PayPal disputes to get their money back. Based on my experience and what many others have reported, I cannot recommend this company.

Deborah McCormick

AU1 Bewertung

Bewertungsquelle

31. März 2025

ISHKA - Rip off

I bought some Jewelley online and it never arrived. I tried to contact ISHKA and the phone number does not work and the support email bounced back. I disputed the transaction with the bank and ISHKA had the audacity to challenge it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! STAY AWAY from these rip off merchants!

Jennifer

AU8 Bewertungen

Bewertungsquelle

28. März 2025

Buyer BEWARE!! DO NOT BUY FROM THIS COMPANY

Buyer BEWARE!!! Never received the items I purchased 15 mths ago. Ishka excels in false and broken promises. They have plenty of negative feedback that echo my experience. NEVER again!!! P.S date of experience only goes back to the past 12 months!!!

Evie Darnley

AU1 Bewertung

Bewertungsquelle

8. Feb. 2025

Why hasn't ISHKA been closed down???

Why hasn't ISHKA been closed down??? I so wish I'd seen these and Google reviews before I unwittingly wasted $175 buying a mirror that will never be delivered! I cannot understand why Fair Trading allow ISHKA's website to remain active and capture more poor unsuspecting fools like me. ISHKA's phone number is disconnected, it's email bounces back and they don't respond to sending an enquiry through their still functioning website. I am SO ANGRY!!!

ISHKA

ISHKA

ISHKA