C
Cora Dallow
1 Bewertung
A reply without chasing
The item didn't do what its description claimed... a letdown since it was meant as a birthday present. I sent a message over the weekend and had an apologetic reply by Monday morning, with word that a replacement would be sent. That quick response made a real difference; I didn't have to keep nudging just to get an answer. I can't say how the replacement turned out, but being taken seriously so quickly helped turn a disappointing purchase into a much less frustrating one. Having a clear next step made it easier to put the issue aside.
