How quickly do orders arrive?

Experiences vary. Some reviewers describe delivery within days, while many others report delays of weeks or months, including orders that had not shipped or arrived as expected.

Are preorders delivered on time?

Reviewers often report preorder delays and changing or unclear shipping expectations. A few describe receiving updates about a delay, but others say they had to contact support repeatedly or received no useful updates.

Do customers receive tracking and order updates?

Some reviewers say they received tracking and updates, but many report missing or incorrect tracking information and little communication about shipping delays, stock changes, or delivery problems.

How helpful is customer support with order or delivery problems?

Experiences are mixed, but many reviewers describe slow or absent responses and say support did not resolve shipping or order issues. A few report quick help with an address change, replacement, or lost parcel.

What do reviewers report about cancellations and refunds?

Some reviewers say orders were cancelled because items were unavailable and that refunds or explanations were delayed or unclear. Others report difficulty cancelling an order or obtaining a refund, so the experiences described are inconsistent.

How do reviewers describe the merchandise quality?

Reports vary. Some reviewers say items arrived in good condition, while others mention paint defects, poor print quality, damaged packaging, or missing items. One reviewer says a defective item was replaced.

Have international buyers reported import charges?

A small number of reviewers describe being charged import taxes or fees and having difficulty getting them reimbursed. These are individual reports, and experiences may depend on the destination.

Ist Riot Games seriös? Bewertungen & Rezensionen

Ist Riot Games seriös?

Riot Games hat eine Gesamtbewertung von 1,5 von 5 basierend auf 57 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 2 Bewertungen) und Trustpilot (1,5 von 55 Bewertungen) zusammen. Auf WebVouch: 52 Bewertungen. 17% vergeben 4 oder 5 Sterne, 81% 1 oder 2 Sterne. Riot Games hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

thimble

1 Bewertung

Verifizierte Bewertung

22. Okt. 2026

No clear update

No tracking, no clear answer. After waiting, I asked for help and still couldn't get a useful update on when the order might ship.

Verifizierte Bewertung

Sensei xPrnce

CY1 Bewertung

Bewertungsquelle

9. Okt. 2026

15 years and still Don't ship to all EU member states

Its been 15 years and they still haven't expanded the store to other countries. I live in Cyprus an EU state member and they don't ship to us but they can charge us for the items but not ship them to our country. Alongside other EU countries we are excluded from their merch store for more than 15 years. The community has been slowling stop playing and caring about their games since they can't order any merch frok them. When arcane did a popmart colab and some shops were able to bring those items in the country, they instantly sold for 3 times their market price because it was the first and only merch we could buy.

Martin Ainsley

1 Bewertung

6. Okt. 2026

extra import hassle

the parcel came with import fees, and sorting out the tax meant extra work on my end. not what i expected.

elon

FR26 Bewertungen

Bewertungsquelle

23. Juni 2026

impossible de contacter le SAV de…

impossible de contacter le support de la BOUTIQUE MERCH en irlande elle renvoie sur le support Riot games ou on doit avoir un compte du jeu pour ouvrir un ticket MAIS impossible d'ouvrir un ticket sur du merchandising . il n'ya que des rubriques techniques sur les jeux ! c'est vraiment des sociétés qui passent au dessus des lois ! je vais les signaler à la dgccrf en france. j'ai un soucis avec mon objet commandé et je ne peux les joindre en SAV !

Trond

NO5 Bewertungen

Bewertungsquelle

4. Juni 2026

They are part of VOEC but they sends…

They are part of VOEC but they sends without registering VOEC digitally. Result is that reciever country runs import tax and fees and you have to manually contact them to have it reimbursed. Yet they do not cover fees what so ever.

L.S.

DE3 Bewertungen

Bewertungsquelle

26. Mai 2026

Preordered a product with release Date…

Preordered a product with release Date May 8th on 20th of april. Had multiple interactions with support, all without any result. Now on 26th of may I am still waiting for the product. The logistics and delivery service are insanely poor for a billion dollar company. Absolutely embarrassing. Never order from riot!

Theodor K

DK68 Bewertungen

Bewertungsquelle

18. Mai 2026

Very slow sending and support needs to learn more

Every time I have needed support they have been polite but not really able to solve my issues or give good information. I always ended up solving stuff myself. Now the worst part: they are SLOW with sending your preorders. Wow. And you can’t even cancel it even after waiting for weeks… like everything else Riot does, from software to customer experience it is worse than what it should be for such a big company.

Spenser H

US3 Bewertungen

Bewertungsquelle

13. Mai 2026

Ordered item and no update after 4 weeks

Ordered an item and it has not updated or been shipped out even after 4 weeks. Contacted Riot multiple times and they said they cannot update me on my order but also that they cannot cancel or refund the order because it is being prepared for processing which apparently it has getting prepared for processing for weeks now.

Zuzana Czerneková

CZ1 Bewertung

Bewertungsquelle

22. Feb. 2026

Waiting For order more then 2 months

Waiting For order more then 2 months. Bad communitacion, they shipped order to the bad adress, crazy I am rly upset no more orders from them

Megan Hamilton-Mills

GB3 Bewertungen

Bewertungsquelle

20. Dez. 2025

Absolutely terrible customer service

Absolutely terrible customer service. I moved house and so asked to change the address TWO WEEKS before the product even shipped, no response. The product shipped, my old address handed the parcel back to the postman, and it just says the parcel has been delivered. I sent another email asking where the package is, and because of their poor choice in courier, I'm unable to contact Evri about it either. I still have no clue where my parcel is a month later.

Riot Games

Riot Games

Riot Games