Asda hat eine Gesamtbewertung von 1,4 von 5 basierend auf 21.082 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,8 von 5 Bewertungen) und Trustpilot (1,4 von 21.077 Bewertungen) zusammen. Auf WebVouch: 55 Bewertungen. 9% vergeben 4 oder 5 Sterne, 89% 1 oder 2 Sterne. Asda hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Bei der Betrachtung von 54 Bewertungen waren die meisten Rezensenten mit dem Gesamterlebnis unzufrieden. Einige wenige loben hilfsbereite und sachkundige Mitarbeiter, die bereit waren, Unterstützung zu leisten. Einzelne Rezensenten berichten außerdem von einer schnellen Online-Lieferung, bei der größtenteils alle Artikel vorhanden waren, und äußern sich positiv über einige Lebensmittel der Eigenmarke....
Rezensenten berichten häufig, dass Online-Bestellungen verspätet eintreffen, storniert werden oder fehlende, falsche oder nur kurz haltbare Artikel enthalten. Wiederholt gibt es auch Beschwerden über schwierige oder verzögerte Rückerstattungen, Rückgaben und den Kundenservice sowie über Probleme in den Filialen, etwa lange Wartezeiten, unzuverlässige Selbstbedienungskassen und uneinheitliche Unterstützung durch Mitarbeiter. Einige kritisieren außerdem die Produktqualität, die Warenverfügbarkeit sowie Prämien oder Rabatte, die sie verwirrend oder enttäuschend finden.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
the checkout queue barely moved, and the self-service tills kept needing staff attention. i ended up waiting around instead of getting a quick shop done. with the staffed counters unavailable, the whole thing felt like more hassle than it needed to be. it made a routine trip feel unnecessarily drawn out.
Ordered express delivery due for between 1:30pm and 2:30pm. Got a message at 1:13pm that my order was delayed, another message at 5:32pm that my order will be delivered 6:31pm with some substitutions and the final cost. And another message at 7:10pm from uber that my order delivery was cancelled, and I am to contact Old Kent road Asda directly. Absolutely disgusting service, especially since I've had a similar experience before with a photo of my door taken from the street and my account said order delivered, and no order was delivered. Then I had to wait for my refund. Needless to say I will not be doing online orders with Asda going forward.
I take a 76 year old frail lady every saturday morning for her weekly shop and we use the scooters to get her around and for the last 5 weeks they have been out of use/brken down with a poor response to why . So i have had to push her around in a wheelchair as well as push a trolley with her shopping. We have done this for six weeks now and not one asda associate has raised this issue at all. Customer satisfaction has been failed dramaticly and lets see if its the same next saturday.
In august this year i went as normal to ASDA in towngate leyland in lancashire BUT i was stopped by manager LYNN and told i was barred i was stunned and she would not state why~at home i messaged online customer services and was apologised too and my complaint passed on within 24 hours i was shocked to be told i'd stolen items from store so barring stood~i've never stolen from anywhere in my life of 59 years and it seems they made this up to simply stop me buying the reduced items that i do every week~i've had issues before and i felt for some time they did not like me mostly buying reduced items and they could not barr me for that so they lied by saying i'm a thief to stop me~i rang and messaged on customer services but as soon as i mentioned i could prove my innocence as i was wearing a very unique jacket that's very very rare and likely the only 1 in existance and stated exactly what else i was wearing~they suddenly stopped communicating with me as obviously was told not to respond as it would make them liable~i was considering going to police and newspaper but i was told that police would not get involved and that going to newspaper would only reach a small community~i thought about prosecution but that would be costly and obviously ASDA would use legal team to get away with their lies~so i realised that i can leave my review to warn others on here of how ILLEGAL/IMMORAL/DISHONEST AND BASICALLY UNLAWFUL AS FAR AS I'M CONCERNED AS THEY ARE MAKING UP THEIR OWN RULES TO SUIT THEMSELVES~i have told them that i will never accept any apology for their deliberate lies which is a slander on my good families well known locally reputation/name~our family were well known in retail business before retirement~i told ASDA that they can beg and plead but i will NEVER shop at that store again and i have now barred THEM from my custom~all other different supermarket's etc are very happy with my custom of many years and are happy that i buy many reduced items as it helps them to save waste~ASDA in leyland used to be a good store and i was a loyal shopper since it opened there about 18 or so years ago and many times i actually helped asda by passing to staff any bad food or out of date food i found still for sale that shouldn't have been and they were very grateful for my help and every time i shopped i ALWAYS took my basket back instore as i told them i would~i have NEVER EVER done anything wrong and have always been a model/loyal customer and my family also shopped there but they refuse to shop there anymore after the lies and immoral way that ASDA leyland tret/put upon me~I HOPE THIS HELPS ANY CUSTOMER'S WHO SHOP THERE as i wouldn't want the same to happen to them simply due to mostly buying reduced items~i guess it's a case of be careful where you shop (buyer beware) but of course you would not expect a store such as ASDA to act immorally and irresponsibly~i still happily shop at all other supermarket's where i can still buy my reduced items without any prejudice whatsoever~ASDA'S LOSS IS THE OTHER SUPERMARKET'S GAIN~AND I HOPE THAT ASDA AT LEYLAND END UP THROWING REDUCED ITEMS AWAY AS IT'S THE LEAST THEY DESERVE~I HATE FOOD WASTE BUT IT WILL SERVE THEM RIGHT FOR SUCH AN IMMORAL WAY TO BEHA VE TO A VERY HONEST AND LOYAL CUSTOMER.
The last 3 online orders I have placed 30 mins before they deliver u get told they haven’t got it last time it was orange tango 2 cases this time it’s iron bru with diet as a substitute two of the top ten pop cans in the country I waited 23 mins to be answered then got transferred because I can’t amend the order £4 delivery charge so they can’t see my point Iam disabled and can’t carry these things so for me now when they have them in I will need to spend more to qualify for delivery and pay a delivery charge because they run out of stuff the biggest supermarket in Britain I didn’t even get offered a refund for the delivery charge and have wait 3-5 days for my refund so if u are disabled don’t not use Asda they don’t want to know when u call them iam disgusted
We have currently been waiting for over an hour just to collect our groceries. The Click & Collect system at the Tamworth store is completely overloaded and unfit for purpose. The root of the issue is a total failure in logistics management. Third-party couriers (like Deliveroo) are also paying customers, but because they are forced to wait in long queues, they lose money on their next jobs. Out of sheer frustration, drivers resort to parking anywhere, bypassing the customer check-in, and aggressively hammering on the staff door. Instead of managing this chaos, staff prioritise these couriers just to stop the disruption. This pushes standard grocery customers further and further back, leading to unacceptable delays like the one-hour wait we are experiencing today. Everyone is losing out because the current setup cannot cope. Asda needs to overhaul this broken system immediately and switch to serving all Click & Collect orders directly from cars to keep collections fair, safe, and organised. Save yourself the stress and avoid this service until they fix it.
The most shittiest shop ive ever stepped foot
The return became more hassle than I expected, so I won't bother ordering online again.
I bought a large joint of beef last week £28, cut it in half. Just had half for tea tough and full of fat, three bits tied together to make it look like a large joint, never again
Why does Asda be on justeat I did an order at 9am this morning it was accepted and they cancelled it no reason given should not be allowed to do that don't be on just eat if you don't want to deliver people's orders. Disgusting
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