What kinds of products do reviewers mention finding at Zavvi?

Reviews mention films and Blu-rays, including 4K and boutique-label titles, as well as franchise clothing and collectibles. Some customers value finding titles that are difficult to get elsewhere.

How quickly do orders arrive?

Experiences vary. Some reviewers describe fast delivery, sometimes earlier than expected, while others report extended processing or shipping delays. A few say orders remained unshipped or never arrived.

Can I preorder items, and how long might they take?

Reviewers describe being able to preorder films and box sets. Some preorders arrived as expected, while one reviewer noted a wait of several months and another raised concerns about paying well ahead of availability.

Do customers find the prices and offers competitive?

Many reviewers praise the prices, deals, and occasional exclusive offers. Others note that shipping or return costs can add to the expense.

Do orders usually match the product description?

Some reviewers say their items arrived as described and in good condition. Others report receiving the wrong item, missing products, or discrepancies in product details, so experiences are mixed.

What do reviewers say about customer support and order updates?

Some customers praise clear updates or say delivery problems were resolved. Others describe missing or unclear shipping information, slow replies, and generic responses when they contacted support.

What happens if an item is missing or incorrect?

Reviews describe mixed outcomes. Some customers say an issue was eventually corrected, while others report difficulty getting a replacement or refund for missing or incorrect items.

Do reviewers mention payment or delivery-cost limitations?

A few reviewers report limited payment choices, including the loss of a previously available payment method, and describe shipping or return costs as high.

Ist Zavvi seriös? Bewertungen & Rezensionen

Ist Zavvi seriös?

Zavvi hat eine Gesamtbewertung von 2,9 von 5 basierend auf 4.443 Bewertungen. Die Bewertung setzt sich aus WebVouch (5,0 von 3 Bewertungen) und Trustpilot (2,9 von 4.440 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 64% vergeben 4 oder 5 Sterne, 30% 1 oder 2 Sterne. Zavvi hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

Nia

1 Bewertung

vor 4 Tagen

no fuss at checkout

No fuss at checkout. Payment was straightforward, and I found the films I was looking for.

Sylvie Harrow

1 Bewertung

22. Okt. 2026

Boutique Blu-ray finds

Boutique Blu-rays, finally. A GREAT selection of titles I struggle to find elsewhere.

Eric Woelk

NL40 Bewertungen

Bewertungsquelle

19. Okt. 2026

Terrible

Terrible, they don't deliver the products you order and then let you deal with your own bank to get your money back instead of refunding the amount. I hope they go bankrupt.

A. Tuytel

NL17 Bewertungen

Bewertungsquelle

14. Okt. 2026

Betrouwbare verkoper

Ik kon hier de 4k films kopen die bij andere sites niet (meer) te verkrijgen waren. Tot nu toe alles ontvangen wat ik bestelde. Soms moet je wat langer wachten op levering. Betalen is probleemloos. Antwoorden gekregen op mijn vragen, alhoewel ik daar even naar moest zoeken op de site. Regelmatig neem ik hier even een kijkje met een kopje koffie naast mij Ik vind dit een fijne en betrouwbare verkoper en ik hoop dat er een uitbreiding komt van de "gewone" 4k movies. Met name die in Nederland niet of moeilijk verkrijgbaar zijn.

customer James green

GB17 Bewertungen

Bewertungsquelle

8. Okt. 2026

760568929 Just one of 2 orders I’m…

760568929 Just one of 2 orders I’m still waiting that were paid for over 3 months ago while every other supplier has them and have sent them to their customers, the customer service is diabolical, constant lies and excuses no phone call or apology and no offer of any compensation, I’m strongly recommend you stay away from this company as it does not honor its customers in any way shape or form

bramble

1 Bewertung

7. Okt. 2026

Clear updates

Really pleased with the clear updates and quick delivery. It was easy to know what was happening with my order.

Ferry

NL4 Bewertungen

Bewertungsquelle

6. Okt. 2026

Niet best

Beperkte betaalmogelijkheden Hoge verzendkosten en retourkosten

hannes

NL21 Bewertungen

Bewertungsquelle

2. Okt. 2026

I placed an order with Zavvi on…

I placed an order with Zavvi on September 22 for around €270 worth of clothing. It is now October 7, more the 2 weeks later, and my order is still showing as “processing.” No updates nothing. My money is gone. *edit :the Ordernr is 785420144 I have already tried to cancel the order online, but nothing seems to be happening. I have received no clear update, no shipment confirmation, and no proper response. At this point, I am seriously starting to wonder what is going on and whether I will actually receive my order or get my money back. I remember Zavvi being a reliable company around 10 years ago, but based on my experience now, the service seems to have gone downhill significantly. Very disappointing experience so far. *edit 9/oct/2026 Update – October 10, 2026 Unfortunately, the situation has only become more frustrating. On September 23, Zavvi’s customer service informed me that their operations team would force-cancel my order. This was repeated in multiple messages. However, on October 9, more than 3 weeks later, I was suddenly told that cancellation could no longer be guaranteed because my order might already be in the dispatch process. Despite this, nothing had been shipped. To make matters even more confusing, Zavvi’s website subsequently displayed a message confirming that my order had been successfully cancelled. How can a company provide such contradictory information about something as simple as cancelling an unshipped order? Nearly three weeks after placing my order, I still have no products, no refund, and no clear resolution. I have now requested that this matter be treated as a formal complaint. If necessary, I will involve my legal expenses insurance provider. Extremely disappointing customer service. I expected much better from Zavvi.

Antonetta R.

NL17 Bewertungen

Bewertungsquelle

11. Sept. 2026

Goede communicatie

Goede communicatie, snelle levering.

MdV

DE18 Bewertungen

Bewertungsquelle

8. Sept. 2026

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