Are orders, especially pre-orders, delivered on time?

Experiences vary. Some reviewers describe quick dispatch and delivery, but many report long waits, delayed pre-orders, or orders that never arrived. Several also say they received few updates while waiting.

Are cancellations and refunds straightforward?

Many reviewers describe trouble cancelling orders, particularly pre-orders, and say refunds were delayed or remained unresolved. Some report having to contact their bank or payment provider to pursue their money.

How responsive is customer service?

Reviews frequently describe slow or absent replies, generic updates, and difficulty getting help with missing items, cancellations, or refunds. A few customers say they received assistance, but reports of unresolved issues are common.

Are Zavvi's prices and product selection good?

Some reviewers praise the prices and range, including deals on collectibles and media. Others say the overall experience was poor despite liking the selection or pricing.

Do items arrive in good condition?

Some reviewers say their parcels were well packed and arrived in excellent condition. Others report missing items, packaging concerns, or goods that did not match what they expected.

What are reviewers reporting about Zavvi's trading situation?

Recent reviewers report that Zavvi entered administration or ceased trading. They describe orders left unfulfilled and uncertainty about getting refunds. These are reviewer reports, and experiences may vary.

Is the website easy to use?

Some reviewers find the site easy to navigate and ordering straightforward. Others report difficulty cancelling orders or accessing account and order information.

Ist Zavvi seriös? Bewertungen & Rezensionen

Ist Zavvi seriös?

Zavvi hat eine Gesamtbewertung von 3,0 von 5 basierend auf 54.652 Bewertungen. Die Bewertung setzt sich aus WebVouch (3,3 von 7 Bewertungen) und Trustpilot (3,0 von 54.645 Bewertungen) zusammen. Auf WebVouch: 57 Bewertungen. 35% vergeben 4 oder 5 Sterne, 60% 1 oder 2 Sterne. Zavvi hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

Mae

1 Bewertung

Verifizierte Bewertung

heute

Parcel in good shape

The parcel arrived neatly packed and in excellent condition. Delivery was quick too, so I was pleased with how it turned out.

Verifizierte Bewertung

Maribel Ashcombe

1 Bewertung

Verifizierte Bewertung

vor 2 Tagen

Easy to browse

The site was easy to find my way around, and the range kept me browsing longer than planned. Prices looked good too, so choosing something felt straightforward. Placing the order was simple as well; I didn't have to hunt around to work out what to do next. A pleasant, no-fuss experience.

Verifizierte Bewertung

Isaac Ward

1 Bewertung

Verifizierte Bewertung

vor 4 Tagen

still no clear answer

the pre-order wouldn't cancel from my account, and there's still no clear answer about getting the payment back.

Verifizierte Bewertung

tin orchard

1 Bewertung

vor 6 Tagen

No clear way to cancel

Annual membership cancellation... I couldn't find a way to stop the renewal on the site, and emailing for help brought no follow-up. Being left unsure whether it was actually cancelled was really frustrating.

Dazzy B

GB26 Bewertungen

Bewertungsquelle

vor 6 Tagen

Ordered but not received the

Ordered on the 11th October and was asked straight away how was your purchase. Understand it’s automatic but maybe wait until the item has been delivered. Now the 23rd October and the order is still processing hence why the 2 star rating. No further emails or updates apart from looking on my recent orders for information.

Wolf Simpson

GB39 Bewertungen

Bewertungsquelle

23. Okt. 2026

Great prices, speedy delivery & awesome range of products. Real shame they've gone into administration

Great prices, speedy delivery & awesome range of products. Real shame they've gone into administration. ☹️

Chris H

GB6 Bewertungen

Bewertungsquelle

22. Okt. 2026

Company is bust. Do not use.

Well the company is in administration and I’ve not received my goods and now have a fight with my credit card company to get my money back. So no, do not recommend.

Debbie

GB19 Bewertungen

Bewertungsquelle

22. Okt. 2026

Companies in liquidation, I have lost my money

Companies has gone bankrupt and is in liquidation so I have lost my money. I do not have my item and I have a very upset nephew. What more would you like me to say?

Hevz B.

GB66 Bewertungen

Bewertungsquelle

22. Okt. 2026

Company has ceased trading.

Just to let people know this company has ceased trading!! Never mind all the loyal customers waiting on orders already extremely late! No refund. No goods. Ordered 2 months ago. Sent the wrong order and promised they would send out the correct one straight away.

Agatha

1 Bewertung

Verifizierte Bewertung

21. Okt. 2026

Really upsetting

Really upsetting to have a pre-order left unresolved and no clear way to get the payment back. I expected a much simpler experience.

Verifizierte Bewertung

Zavvi

Zavvi

Zavvi