Even 1* is being generous
Even 1* is being generous. My elite 2 controller developed severe stick drift outside of warranty. Their website offered a £70 replacement, so I did that. This arrived in terrible condition.it misassembled, had damaged rubber. It looked worse than a used one. After spending hours trying to contact them (impossible). I raised a service order and returned jt. Today, they've sent the exact same thing back, even worse than when I sent it. Again it's impossible to contact them. I'm now seething, going around in circles with their AI bot. Now I can't even redo the service order. Literally the worst company I have ever dealt with in my life. Absolutely atrocious. Sometimes, an issue needs explaining, and can't be addressed by a bot.