Xbox hat eine Gesamtbewertung von 1,3 von 5 basierend auf 63 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 3 Bewertungen) und Trustpilot (1,3 von 60 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 2% vergeben 4 oder 5 Sterne, 96% 1 oder 2 Sterne. Xbox hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Looking at 51 reviews, most reviewers were dissatisfied with the overall experience, with 48 giving one star. A few reviewers describe enjoying their console or receiving quick, effective help with a support case. One reviewer also found support for an in-warranty product fast and helpful....
However, many customers report support chatbots and help pages sending them in circles, difficulty reaching a person, and cases left unresolved or answered only after long waits. Refund requests are often described as denied or difficult to appeal, while account recovery and warranty repairs also draw complaints about delays and unclear outcomes. Some reviewers report service outages, lengthy game updates, or games and add-ons that did not work as expected.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
Infuriating 😞 - I couldn't get my account back despite providing details that should have helped verify it. Replies kept circling through recovery steps, and support eventually said too much time had passed. There was no clear way to challenge that decision or get a person to review it. I'm still locked out.
A refund request with nowhere to go. My request was turned down, and the support chat kept sending me through options that didn't answer the question. I couldn't find a clear way to speak with someone and explain why the game wasn't working. The decision felt final before I could get any real help.
Pre ordered a game from the xbox store and when It was realeased it was terrible. Keeps crashing, none of the commands work properly and nothing loads correctly. Applied for a refund through microsoft support but got told "No sorry out of time to apply for a refund because I pre ordered". Took them 14 seconds to make that decision from the time I applied. What a rip off. Game came out 1 day ago so how the hell can I be expected to apply within 14 days of purchase, do they think their customers are psychic and would know that a game they ordered and paid for 6 weeks ago was not going to be playable on its release. Its impossible to speak to anyone about this as the only contact you can have with microsoft is via an AI chatbot, none of the links it gave me in chat worked and it did not understand the request "I want to speak to a human". No wonder Microsoft are so rich, robbing customers then avoiding contact when the want to complain appears to be profitable.
The sign-in issue turned into a loop of redirects, with no clear way to reach a person. Still unresolved.
If you enjoy being treated like a ticket number that nobody wants, Microsoft support is for you. I came in with a straightforward account age-verification problem. Xbox Support took one look, decided it wasn't their job, and shoved me over to Windows Technical Support. Windows Technical Support, in the person of an agent named Abhishek, then decided it wasn't HIS job either and tried to fling me straight back to Xbox. Back to the exact team that sent me to him. A perfect little circle of people collecting a paycheck to say "not my department." I asked for a supervisor. Ignored. I asked again. Ignored again, and offered, I kid you not, another transfer into the same loop I was begging to escape. This is a company worth trillions of dollars that cannot route one support ticket to one competent human. Not won't. Cannot. The problem was never complicated. The only thing standing between me and a fix is Microsoft's own staff playing hot potato with a paying customer while the clock runs and nothing gets solved. Weeks of this. Silence between contacts. A case number that apparently means nothing to anyone. Microsoft, since your agents won't: case #7105037067. Find someone with the authority and the spine to actually close it, instead of teaching your staff to pass human beings around like a problem they hope disappears. Absolute clown show. Zero stars in spirit.
My account was stolen some time ago, i have now been in a four month process of trying to get it back with a unbelievable series of infuriating slow and incompitent responses, often up to weeks after my messages. I have reciepts, matching credit card informations with games bought, approx ten years of minecraft realms subscription, and tons of information that ties me to the account. To pour salt into injury, my account now has the fakest American name tied to it and a Russian burner email, despite being a Danish Account since forever. Today i got a message that it has been too long since my account was hacket to return it back to my possession. What the actual heck, it took you 4 months to realize that? Or did the 4 month process cause that?! Further, i was granted nothing but the autmost disrespect from your teams that didnt give me this information directly, but it was something i had to claw out of your goddamn tech support. Since you forced me to acquire reciepts from all the money i spent on this account, i would very much like either my account back, the games on a new account plus 10 ish years of minecraft realms subscription or the money back from all my purchases.
I am unable to sign into the Xbox website. I thought I would attempt to contact support to help with this issue. I have instead found myself in a maze of redirects that lead in a loop with no way to speak to a real human. Still don't have a sulution
The worst customer service I have ever experienced in my life. Calls drop constantly, then lock you out from requesting more calls. No humans available to help with issues. An absolutely infuriating customer service experience and I couldn't imagine how to make it get worse than this. Customers just repeatedly get punched in the face and get told there's no solution to problems by the AI. Absolutely unacceptable!
An absolutely unhelpful support site. Endless circular directions that lead nowhere. No way to speak to a live person, which Microsoft does on purpose to frustrate customers into giving up. No help, no resolution.
My 11 year old son bought an add on for his minecraft game but it didnt come through, so he tried again but they charged him twice and refused to give him a refund due to their "policies", disgusting!
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