What do reviewers say about Ubisoft customer support?

Many reviewers describe support as unresponsive or unable to resolve their issue. They report repeated troubleshooting steps, automated or generic replies, and tickets being closed or escalated without a clear answer. One reviewer, however, describes receiving fast, effective help with an account email problem.

Do customers report problems recovering or accessing their accounts?

Yes. Reviewers report hacked or locked accounts, difficulty changing email addresses or resetting passwords, missing verification codes, and trouble proving account ownership. Some say they could not regain access despite submitting information or contacting support multiple times.

Do Ubisoft Connect or login requirements cause issues?

Some reviewers say account setup, login, verification, or linking Ubisoft Connect with another platform prevented them from launching games. Others describe launcher connection errors or repeated login problems that left games they had bought inaccessible.

Do reviewers report game bugs or performance problems?

Yes. Reviews mention games that crash, fail to launch, or show persistent technical errors, including after players say they followed troubleshooting advice or updated their systems. Some reviewers also describe lost game progress after an update.

What do players say about bans and ban appeals?

Several reviewers say they were banned or sanctioned and felt the decision was mistaken. They describe difficulty getting a detailed explanation or having an appeal reviewed, with some reporting that support cases were closed without a resolution.

Are players satisfied with online matchmaking and fairness?

Some Rainbow Six Siege players complain about matchmaking, alleged cheating, and uneven competition in ranked games. These reviews describe frustration with the online experience, while other reviews focus on account or technical problems instead.

Do reviewers mention compatibility problems on Linux?

Yes. A few reviewers say they could not launch or play games on Linux or SteamOS, and one describes buying a game before support for a Linux anti-cheat setup ended. These are individual platform-specific reports.

Ist Ubisoft seriös? Bewertungen & Rezensionen

Ist Ubisoft seriös?

Ubisoft hat eine Gesamtbewertung von 1,1 von 5 basierend auf 2.606 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 4 Bewertungen) und Trustpilot (1,1 von 2.602 Bewertungen) zusammen. Auf WebVouch: 54 Bewertungen. 2% vergeben 4 oder 5 Sterne, 98% 1 oder 2 Sterne. Ubisoft hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

brassfinch

1 Bewertung

vor 3 Tagen

Barely got started

Kicked out, then banned after barely ten minutes... not much chance to enjoy the match.

Vergil

GB1 Bewertung

Bewertungsquelle

vor 5 Tagen

I always get kick from the game and ban…

I always get kick from the game and ban me to play in ten minutes. Rainbow 6 Siege.

Hamid Hassan El maalmi

FR6 Bewertungen

Bewertungsquelle

vor 5 Tagen

J’espère que vous coûterait ou que vous…

J’espère que vous coûterait ou que vous serez racheter tellement vous vous moquez des gens qui jouent à vos jeux. J’achete anno 1800 , il est déjà beugué. Et quand on demande a l’assistance ça ferme le ticket sans confirmation que ca a était résolu. Vous êtes là pire entreprise , dites vous que defois le jeu à l’air bien , mais quand je vois ubisoft je n’achete pas. Et je préfère attendre un concurrent comme chez paradox fasse un jeu quasi similaire

Shreyas Varadarajan

IE1 Bewertung

Bewertungsquelle

vor 6 Tagen

Abysmal Customer Support

Lost access to my account after a system-wide hack caused by a Trojan file. This included Epic Games, Steam, Roblox, and many other accounts that were potentially seen as "high value". I managed to recover most of my accounts, thankfully. Mainly with help from the absolute legends over at Steam support. Unforunately, years down the line, I've not been able to recover my Ubisoft account properly because I made the mistake of deleting my original Gmail account before attempting to do so. Their customer support is either completely unqualified or entirely comprised of bots.

Gavin Gilbert

GB4 Bewertungen

Bewertungsquelle

23. Okt. 2026

I’d give 0 stars if I could

I’d give 0 stars if I could , awful company , awful games .

R. V.

1 Bewertung

23. Okt. 2026

Still no answer

Frustrating to send the same issue in and still have no fix. The replies went nowhere, and I was left without a clear answer.

Gregor S.

RS1 Bewertung

Bewertungsquelle

22. Okt. 2026

Unnecessary obstacle

Why do i even need this stupid platform? nobody wants it nobody asked for it. i was just suspended from my acc for mistyping my login and stupid password rules that makes you forget it for something thats only an obstacle. I have no words good enough to curse at this stupid time leach.

Mattia

IT2 Bewertungen

Bewertungsquelle

21. Okt. 2026

Schifo totale

Azienda multimillionaria che non sa gestire i suoi giochi da presunti hacker e un matchmaking che lasciamo stare. Folle come pensiero e che ha un servizio assistenza pessimo, perche non esiste un'altra parola per descriverla.

yanis lebcira

FR1 Bewertung

Bewertungsquelle

21. Okt. 2026

Si je pouvais mettre 0 je l'aurai…

Si je pouvais mettre 0 je l'aurai mis... Le pire service de support possible. Des jeux aux bug multiples et impressionnant

customer

CA2 Bewertungen

Bewertungsquelle

19. Okt. 2026

Horrible account recovery from hackers

Horrible, got hacked which doesn't make sense with 2 factor authentication on...they changed the email to there's cammirhoddo5@outlook,com and ubisoft keeps sending what seems like auto generated response over and over....I have sent over 20 emails, its been over 2 weeks, I'm still trying to recover my account.

Über das Unternehmen

Enriching players lives by creating memorable and meaningful gaming experiences.Ubisoft may have 19,000 employees in offices and studios around the world, but the company began with a family.At Ubisoft, we create worlds for everyone. We are dedicated to enriching the lives of our players by developing high-quality games that resonate with all kinds of personalities, bring people together, and allow everyone to learn and grow while having fun.

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