Do orders and preorders usually ship on time?

Experiences vary, but many reviewers report lengthy delays, repeated changes to expected shipping dates, or orders that did not arrive. A smaller number describe receiving their orders promptly or with only a short delay.

Can a preorder be cancelled or changed?

Reviewers report mixed outcomes, with some saying cancellation requests were not answered before shipment or that orders were cancelled by the store after long waits. One reviewer said they were offered the option to keep a delayed preorder or cancel it.

What do reviewers say about customer support?

Many reviewers describe slow or missing replies, repeated follow-ups, or difficulty getting clear information about an order. A few report receiving a quick response or eventually resolving an issue, including through social media.

Do reviewers receive refunds for delayed, cancelled, or missing orders?

Some reviewers say refunds took repeated requests or a long wait, while others report receiving a refund. Reviews also describe disagreements or complications involving returns, payment claims, and lost shipments, so outcomes appear inconsistent.

What condition do products arrive in?

Some reviewers say items arrived in perfect condition and were well packaged. Others describe damaged packaging or items, missing contents, or disappointing materials and workmanship.

Are shipping costs and delivery tracking a concern?

Some reviewers object to shipping charges, including costs they felt were high, and describe uncertainty around tracking, lost parcels, or claims for missing deliveries. Other reviewers report clear delivery communication and successful arrivals.

Do reviewers report problems placing an order?

Some reviewers describe checkout errors, including address or postal-code mismatches, and say they could not complete purchases despite trying different payment cards. Another reviewer reports that an item disappeared from their cart during checkout.

Ist Store Iam8bit seriös? Bewertungen & Rezensionen

Katrin Feld

1 Bewertung

Verifizierte Bewertung

vor 5 Tagen

Gift arrived in good shape

The gift arrived safely, and the updates along the way were genuinely reassuring. 🙂

Verifizierte Bewertung

Ailsa

1 Bewertung

Verifizierte Bewertung

16. Okt. 2026

A pleasant surprise

Honestly, a pleasant surprise. The game arrived in good shape, and a small delay wasn't a big deal.

Verifizierte Bewertung

Isabel Moreno

1 Bewertung

Verifizierte Bewertung

8. Sept. 2026

A pleasant surprise

Really pleased - delivery was quick, communication was clear, and the gift arrived in perfect condition.

Verifizierte Bewertung

Bennett Mason The_Real_Leroy_J

US1 Bewertung

Bewertungsquelle

9. Okt. 2025

Spent $400+ on collectors edition that was missing items

Bought the disco elysium collectors edition. Almost $500 after tax. It arrived in a shoebox literally a shoebox with a sticker of the game not as described. The "hand painted " statue was a rubber caster mold so horribly done i still have no idea what its supposed to be. Video game was missing. I filed with them no response. I finally did a claim through my bank and after weeks of back and forth they convinced my bank that no fault was had so I didnt get my money back. Almost half a g for a shoebox with a small flag, a book that had pages falling out of the bidding and a blob of rainbow colored rubber.

Rett

US1 Bewertung

Bewertungsquelle

15. Jan. 2025

Customer service doesn’t contact back…

Customer service doesn’t contact back with anything but excuses and they only did something because Walmart put pressure on them. They created a label so I couldn’t cancel the order but it sat like that until I contacted Walmart after trying to contact them multiple times. The phone number listed goes to a cell phone that doesn’t have the voicemail setup. Still haven’t received game or current tracking number even though they said they would contact me with that info the next morning. Not reliable…. Edit, finally received after getting another copy elsewhere, an trying to return now, will see how process goes, I have to wait two weeks before I will know if they will process return🤦🏻not a great policy. I don’t want to have to contact again as Remi was very unpleasant to deal with,

Wilfred

US1 Bewertung

Bewertungsquelle

21. Dez. 2024

Review is for Outerwild PS5 archaeology

Review is for Outerwild PS5 archaeology edition. Contacted Iam8bit for refund because of a mistake they made on their end during production (disc did not include DLC). Keanu (iam8bit representative) won’t give me give me a refund or offered a replacement with the correct print. Only thing Keanu offered was a $5 coupon who Keanu says will cover shipping…but it did not. Was told to return the item back to Amazon (Bought from and ship from) when it clearly states to contact iam8bit for any issues. Was reassured by Keanu that Amazon is aware of the situation and a full refund would be granted….i can provide confidence that they weren’t aware of the situation and additional hurdles were required for full refund. Emailed reply to Keanu to see if they can offer a coupon to actually cover the entire shipping cost as promised. Waited almost a month for a reply given additional time for holidays and heard no response. Followed up on 12/20 and found that my case was closed…

Jacklyn Carter

CA1 Bewertung

Bewertungsquelle

29. Nov. 2024

Purchased Christmas gift for my son

Purchased Christmas gift for my son. Fast delivery to Canada. Great communication along the way. Will buy from again.

Kal Sarwar

GB11 Bewertungen

Bewertungsquelle

15. Nov. 2024

Tried to cancel order, Bad customer service

1/5 customer service Placed an order, immediately requested they cancel the order. No response for 3 days until they email me to say that they can no longer cancel the order because they already shipped it. 4/5 delivery the records arrived, perfect condition.

US1 Bewertung

Bewertungsquelle

11. Okt. 2024

don't give my money back

ordered two Ori (collectors Edition) two years ago, due to my address changed, and parcel has been return to your store, don't give my money back, ignored my many times contact, Extremely arrogant, sucker

Sam Thompson

US1 Bewertung

Bewertungsquelle

5. Aug. 2024

Don’t buy from this company

Don’t buy from this company; I bought 2 of the limited runs of a nes game, they arrived damaged in a damaged box; I reached out to the company and after a while they “filled” a new order; after about 2 weeks of no ship; I reached out to the company and asked them for an update… nothing; wait 5 more days, nothing. So I open a claim with my credit card, and the NEXT day they reach out to me to inform me the item is damaged and can’t be fulfilled, and they will gladly refund me but there’s an open claim, so close the claim so they can process the refund. I call the credit card company and they advise me to keep the claim open as iam8bit could have easily just accepted the charge back and the refund would have been finalized. They have a great premise, but horribly run company…

Store Iam8bit

Store Iam8bit

Store Iam8bit