Rockstar Games hat eine Gesamtbewertung von 1,2 von 5 basierend auf 1.828 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 4 Bewertungen) und Trustpilot (1,2 von 1.824 Bewertungen) zusammen. Auf WebVouch: 54 Bewertungen. 4% vergeben 4 oder 5 Sterne, 96% 1 oder 2 Sterne. Rockstar Games hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Looking at 54 reviews, most reviewers were dissatisfied with the overall experience. A few describe sustained interest in the games, including long-term play and attachment to their online progress. One reviewer reports a polite and prompt support exchange....
Reviewers frequently report support tickets receiving generic responses, being closed without a resolution, or failing to help with account recovery and access to purchased games. Some also describe launcher download errors, crashes, connection problems, bugs, lost progress, and suspensions or removed in-game items they felt were unfair. Appeals and requests for individual review are recurring sources of frustration.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
The ticket replies kept sending me in circles, then the request was closed without fixing the issue. I just wanted someone to address what I had actually reported, but the responses felt automated and left me no clearer on what to do. That was a really frustrating way to get help.
I am writing this to express my extreme disappointment and frustration with Rockstar Games and your customer support system. I purchased Grand Theft Auto V and Red Dead Redemption 2 via Steam. Due to an outdated email address on an old Social Club account, I have been completely blocked from playing the games I paid for. I have 0 minutes of playtime across both titles because your system creates an endless, automated loop that prevents legitimate customers from recovering or updating their own account details. Your support process is completely anti-consumer. Instead of providing human assistance to verify ownership through valid purchase receipts and proof of purchase, I have been repeatedly stonewalled by automated bot responses that close tickets without resolving anything. It is utterly unacceptable that paying customers are forced to jump through bureaucratic hoops or lose access to products they legally bought just because of an email update issue. Your forced launcher and third-party account requirements make your products completely unplayable and broken. Because of this horrible experience, I have initiated a refund request through Steam and will never purchase another product from Rockstar Games again. I am also submitting formal complaints to consumer protection agencies regarding your unfair practices and unplayable digital content. Fix your support system and treat your paying customers with respect.
The download stalled near the end and gave me an error, with no clear way to get past it. Pretty maddening after all that waiting.
Worst customer service I have experience in my life. Never buying another product.
What happened to Rockstar Support? They used to be helpful and actively resolve issues. The past few times I have contacted them they have just closed the ticket without resolving, even when sending video proof
R die größten h… so eine verbugte s… wie gta habe ich noch nie gesehen und diese casual in dem game mit xlag ddos etc gehen einen auch auf die eier. das R nach so einer langen ver…. zeit nichts geschissen bekommt zeigt doch einfach das gta 6 genauso eine hingerotzte s…. wird .!
On gta 5 director mode can you make north Yankton on the locations it would be really cool and thank you
I wish I could give them negative stars. Worst Customer Service ever! Luckily for me, I received my purchased items without any issues, so there's that. 😮💨 However, the issue for me is: as SOON as I placed my order, I realized I wasn't sure about duties and extra taxes since I ordered from the EU, so I wrote them asking simply if they shipped any items from a EU warehouse. Easy. Yes or no question, but it was important because depending on the answer I might have had to cancel my order because I risked being hit with an insane amount of duties and whatnot upon delivery. I got a reply asking for which items I had purchased, so they could investigate. I promptly sent a screenshot of my receipt. Then, crickets. Nothing else from them. After a number of days, I replied again, to my ALREADY ACTIVE "support ticket", a follow-up email, to which they replied: "Hello and thank you for contacting Rockstar Support. In order to assist you in solving your problem, we ask that you please visit our website at support.rockstargames.com. (me:🤔?) There you can submit a support request with options for assistance from our dedicated Rockstar Support team. (me: 🤡???) You can also check server status, search our knowledge base, ask questions in our support community, and review the status of your support requests. Thank you again for contacting Rockstar Support" Um... Done, dude, that's why we were currently talking back and forth, through a *ticket that I had opened* and was never resolved. So, I replied again, saying "I already did that". Then I got another reply. Wanna guess what they said? Same generic--- "Hello and thank you for contacting Rockstar Support. In order to assist you in solving your problem, we ask that you please visit our website at support.rockstargames.com. There you can submit a support request with options for assistance from our dedicated Rockstar Support team. You can also check server status, search our knowledge base, ask questions in our support community, and review the status of your support requests. Thank you again for contacting Rockstar Support" But they didn't stop there. They then CLOSED my ticket as "resolved". But it wasn't resolved, was it? I still had the exact same question as before. I had already looked on the (terrible btw) website, FAQ, Shipping info, and I had found conflicting/incomplete info, and/or I wasn't sure of the answer, so I did what THEY TOLD ME TO: contacted support. Anyway. I opened another ticket. Mentioned what happened the first time, and asked SIMPLY: "Do you ship from within the EU?"–in slightly different words, but same same. The reply? Yep. They did it again: "Hello (my name), Thank you for contacting Rockstar Support. We understand that you are concerned with your Shipping address." (me: oh yay! Finally! 😃) "You can find information on official Rockstar Games merchandise at the following link: http:(had to delete the link because it wasn't allowed here) If you need help with an order purchased from the Rockstar Store, please contact Xsolla Support. http:(link deleted again) Best regards, (staff name) Rockstar Support" 🤡😑🤌 Are you kidding me? This is so disrespectful, so dismissive, it's like they're mocking me to my face, after I spent money on their platform and I was truly concerned about it. Later today, the package was delivered (which I didn't even know was arriving, since there were no updates at all on it, but great!!! Phew!), and luckily there were no extra duties or anything, so technically my problem and doubts were over, but having had such a shitty "customer service support", I can't in good conscience recommend anyone to shop here. I certainly won't do it again. Disgusting. 👎
A voice restriction when I couldn't even speak is hard to make sense of. The appeal felt like nobody actually checked what happened.
One star. I paid for GTA V and still can't play it. Rockstar has my money, but I don't have access to the experience I paid for. That's unacceptable. Being able to play a game you've bought is the absolute minimum, not an optional extra. This has been a frustrating waste of money, and based on this experience I cannot recommend Rockstar.
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