purearts.com hat eine Gesamtbewertung von 3,4 von 5 basierend auf 103 Bewertungen. Die Bewertung setzt sich aus WebVouch (3,7 von 3 Bewertungen) und Trustpilot (3,4 von 100 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 62% vergeben 4 oder 5 Sterne, 38% 1 oder 2 Sterne. purearts.com hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Looking at 53 reviews, opinions about the overall experience are mixed, though positive ratings are more common than negative ones. Many reviewers praise the figures and statues for their sculpting, paintwork, detail, and overall appearance. Customers who report smooth orders often describe items arriving quickly and in good condition, with some also finding them easy to assemble. A few reviewers also highlight good value, particularly for certain figure lines....
However, many dissatisfied customers describe long waits, shifting estimated release or shipping dates, and orders that remain unshipped without clear updates. Some say customer support did not respond to repeated messages, and a few report difficulty resolving delivery or refund issues. A small number also raise concerns about breakage or product finish.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
Honestly, really pleased... The packaging did its job and everything arrived without damage, which is what I worry about with a collectible. Delivery was reasonable, too. No fuss unpacking it, and the finish looks great once it's out of the box. It felt good to open it and find everything in order, rather than having to deal with a problem first.
Purchased a statue in September, label printed October 2nd. It's October 22nd with no visibility, no updates, no movement after several attempts to contact This statue cost $900. Do better or refund me.
The figure turned out to be a real shelf standout. Up close, there are little details I hadn't noticed at first, and the overall look feels thoughtfully put together. It has the kind of presence that makes me stop for another look when I walk by. Very happy with this one.
I have tried to reach out to this company four times in the last month for my order about my Kenway bracers, statue, and Ezio statue. Three times through their help service, and once through their Instagram page. All I want to do is update the shipping location as well as get an update on when my order will ship. Yet I can’t get any kind of response. Two of the items are the Kenway hidden blades, pieces central to a cosplay I was gonna wear to an event in a few weeks. I paid this off over a month ago. All items are in stock that I ordered. It seems like, based on responses here, this is the -only- successful way to get this company to have anything to do with their pre-order customers.
I’ve placed multiple orders with PureArts, including both their 1/4 resin and 1/8 PVC Assassin's Creed figures (Ezio, Edward, Altaïr). The packaging was solid, everything arrived undamaged, and shipping times were completely reasonable. The sculpt and paint quality on the resin statues are top-notch, but honestly, the finish and durability on their PVC line caught me by surprise—great value for the price point. Solid experience overall.
Amazing Figures
Amazing figure, fast and secure shipping!!
Simply the best! Now dreaming on those Turtles!
Great brand!
Alors, par quoi commencer. Tout d'abord, j'ai commandé day one le buste de Nemesis. Il est prêt depuis très longtemps, et j'ai donc envoyé un email à PureArts. Je reçois une réponse automatique de leur "Corina". Ils ont refusé le remboursement, prétextant que mon buste est sur palette. Ils m'ont donné un numéro de suivi FedEx qui est faux et ne renvoie sur rien du tout. J'ai recontacté par tous les moyens l'entreprise, ils ne répondent pas, font la sourde oreille sur les réseaux, et pour le moment, je suis juste volé de 2499€... Je suis perdu, je ne sais pas quoi faire. Je ne reçois toujours pas mon buste depuis des mois, et aucun remboursement. Et quand je contacte Partial.ly, ils disent qu'il faut contacter PureArts pour le remboursement. C'est donc le pot de fer contre le pot de terre. Ce sont des voleurs, pas sérieux. Et si vous lisez leur FAQ, ils disent que si on reçoit une figurine de chez eux cassée lors du transport, ils ne remboursent pas, sous prétexte que c'est fait main et que ça arrive. J'ai vraiment peur. Evitez ce magasin en ligne, par pitié. Je dis ça pour vous. Je n'en peux plus.
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