Nintendo hat eine Gesamtbewertung von 1,3 von 5 basierend auf 1.061 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 4 Bewertungen) und Trustpilot (1,3 von 1.057 Bewertungen) zusammen. Auf WebVouch: 54 Bewertungen. 4% vergeben 4 oder 5 Sterne, 96% 1 oder 2 Sterne. Nintendo hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Looking at 53 reviews, most reviewers were dissatisfied with the overall experience. A few reviewers praise Nintendo’s games and hardware, and one describes a smooth eShop and quick physical-order delivery. These positive experiences are uncommon compared with complaints about support and order problems....
The dominant complaints concern customer service that reviewers describe as difficult to reach, slow, or unhelpful, with help pages and repeated replies often failing to resolve issues. Many reviewers also report refused refunds or unresolved payment, subscription, and account problems. Others describe delayed, cancelled, missing, or damaged orders, alongside warranty repairs with disputed diagnoses, charges, or recurring faults.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
Three repair visits left the charging problem unresolved. The fault only showed up after the console's charge ran down, yet the check was brief gameplay, so it came back marked as working. Frustrating to explain the same issue repeatedly and still have no lasting fix.
My Switch 2's right Joy-Con stopped charging in July. It has now been through three warranty repairs and has come back with the same fault every single time. The first repair diagnosed a faulty battery and replaced the controller. The replacement arrived unable to charge. The second repair returned the console fully charged and apparently working, and it failed the next day once that charge ran out. That is three separate right Joy-Cons, two of them brand new replacements with different serial numbers, all failing identically on the same console. Three controllers do not share one battery defect. The fault is the console's right rail connector, and I set this out in writing before the third repair, with photographs and video of the controller connecting and disconnecting while physically seated on the console. The third assessment has come back as no fault found, after testing that included approximately thirty minutes of gameplay. That is the problem in a sentence. The fault only appears once the charge the console arrives with is exhausted, which is exactly what happened in July. Half an hour of play cannot detect a console that fails to recharge a controller, so the testing was never capable of reproducing the fault I reported. Getting it collected was its own ordeal. My parcel was packed and waiting from late July. Two collections were confirmed to me in writing and neither resulted in a driver attending, a phone call, or a card through the door. Both trackings recorded that the package was not ready for pickup, for a parcel that had been sitting by my front door for weeks. I was told to contact the courier myself to arrange a slot, despite the shipment being booked on the repair centre's own account, which meant I could not verify against it or change anything. When I explained that, the same advice was repeated. I was also told that no goodwill of any kind could be offered. Four months on I am still without a working console, and I have been handed back the same hardware with an invitation to get in touch if the problem continues. It will continue, because it has continued every time. The staff I dealt with were polite and responsive throughout, and I want to be fair to them. My criticism is of the process behind them. If a fault is reported three times on the same unit, it should trigger a different kind of investigation rather than another component swap. Charging faults should be tested over a full charge and discharge cycle, not half an hour of gameplay. And when a customer supplies video evidence of the exact failure, the testing should be designed to reproduce what the video shows.
Wrong version, then a flat no on the refund. Not much of a way to fix a simple shop mistake.
The eShop code instructions sent me round in circles, with no clear way through. Frustrating when all I wanted was to use a purchase.
My daughter bought a game, which I paid for. But it come up error on payment. So we tried again with her paying, but it actually took both payments for the game, tried emailing them still no response 2months later, if thats how they operate, I will not be purchasing online again
Switch 2: Nintendo is the worst Console and Company handsdown. I recently bought Switch 2 and made an ongoing subscription to play online. After the 2nd month Nintendo emails me saying the card has a fault or is expired even though I'm paying Several other memberships ontop of Switch. E.g. Xbox, Netflix, Gym Membership. So my bank got involved saying there was an unexpected payment so inniatially I declined the payment through the bank and the bank refunded the money, incase of fruad. Just because the payment was declined. Switch decided to ban me from using any credit card or paypal because I refused an on going payment via bank because it was not specified what the issue was via email instead of them just removing or canceling my ongoing subscription.
Awful experience: the help pages offered no way to reach anyone when my delivery arrived damaged.
Obfuscated description in shop where a switch 1 and 2 version existed. Turns out the switch 1 version can't do a lot of the features. £15.83 spent, zero hours played, support ticket within 10 days and a straight up no to a refund... Thankfully Paypal came through! (LoTR War in the North game)
Item arrived damaged, emails returned with "This email address is no longer actively monitored." and all support links lead to the same 10 topics that don't provide answers and don't provide a way to contact Nintendo. It's all sold out so my options are live with the damage or return it for a refund. You'd think a company the size of Nintendo could have a monitored email address for paid orders
Planned obsolescence from day 2. Controllers don’t connect, console slow and unresponsive, screen turns off every time you press something. + Impossible UI. Even when you try and buy things (literally willing to spend money) the company takes you through 15,000 hoops and is just generally ridiculously bureaucratic. Be warned that there is no way of deleting accounts so unless you can remember the password of the account you set up with your email address aged 10, that’s a goner. To top it all off, there is no customer service. Any tech company should have both a phone number and a live chat but there is no such thing for Nintendo.
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