Gamerium hat eine Gesamtbewertung von 1,7 von 5 basierend auf 268 Bewertungen. Die Bewertung setzt sich aus WebVouch (2,3 von 3 Bewertungen) und Trustpilot (1,7 von 265 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 11% vergeben 4 oder 5 Sterne, 87% 1 oder 2 Sterne. Gamerium hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Looking at 52 reviews, most reviewers were dissatisfied with the overall experience. A few customers praise lower prices, and some say their game orders arrived promptly, including around release. A small number report receiving consoles after long waits....
Many reviewers describe long delays or orders that never arrived, especially for consoles on back order. They also frequently report missed delivery estimates, unanswered messages, and tracking details that did not correspond to a parcel reaching the carrier. Some customers who cancelled say refunds were delayed or never received, leading them to seek help through their payment provider.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
Really pleased with this one. I paid for the game on Thursday and it arrived by Saturday, and the price was lower than elsewhere. For a game order, getting it promptly at a good price is a welcome change from all the waiting around. That made this purchase feel worthwhile.
The console never arrived, and my messages asking for an update went unanswered. I wouldn't risk ordering here.
Have ordered from this place earlier in the year and after delays the item did arrive and has worked fine since. As such, I decided to order a different console this time knowing to expect a possible delay. The one caveat I had was that the seller maintained communication. It has now been 2 months since the purchase date and multiple "restock dates" passed. The communication has dried up and never proactive. After another email chasing, I received a tracking no. which doesn't actually mean it's been dispatched, suggesting a delay tactic, doesn't look good but again without communication. I sent another email today chasing up only to get a bounce back saying the email address doesn't exist, the website also seemingly the same. Fortunately, there does appear to be a new site .org not .co.uk as well as a new email address to provide some hope of resolving this but still it doesn't exactly give confidence that this order will be fulfilled. I was hoping they upped the game since April but that doesn't seem to be the case. Still not sure if they are a scam as like I said, I did receive a previous order but it doesn't look good either. I may have to cancel and get a refund to play it safe but I think it has got to the point now where I would have to suggest avoiding this seller, at least with consoles, which is likely their main area of business. If not a scam they are clearly over the head and not showing signs of improvement, it isn't sustainable.
Scammer! I bought a ps5 pro in August 2026 and was told it will arrive by the end of September however we are in October now and still have not received the product nor any form of update. The phone number on his website does not work and has been disconnected! The individual does not respond to emails what so ever! Report this person to the Police and Trading Standards as he is running a scam.
Ordered a PS5 Pro mid September. It arrived 3 weeks later, as per the restocking dates advertised on the website at the time of purchase Not sure if it was the tonality of my emails from the beginning, but the fact is that I have received the item I ordered on time, a lot cheaper than anywhere else. He did keep me updated though.
I placed an order (Order #015662) with Gamerium for a PlayStation 5 Pro on 29 July 2026, having checked stock availability prior to purchase and being informed the console would be available for delivery in August. Unfortunately, despite numerous follow-ups, the product was never dispatched. On 18 August, they confirmed in writing that the order would be dispatched that week. That commitment was not met. After further enquiries about the ongoing delay, a £15 goodwill refund was issued in early September, but the console remained unsent. By late September, emails requesting an update went completely unanswered. Having waited over two months—well beyond statutory delivery timeframes—I issued a formal deadline of 2 October 2026 for dispatch confirmation or a full refund. This deadline passed with no response or dispatch. Consequently, I opened a dispute through Clearpay for non-delivery of goods. Clearpay handled the claim promptly and issued a full refund. The misleading timescales and failure to supply goods have also been reported to Trading Standards. While communication was polite early on, multiple written commitments were broken, communication eventually ceased, and the item was never supplied. I strongly advise you to avoid this company. If you attempt to place an order then you should use a payment method with robust buyer protection.
Third time purchasing from gamerium. No issues whatsoever so ever. Paid for fc27 on the Thursday, game arrived on the Saturday. £6 cheaper than anywhere else I would recommend
I've never complained about a company before but felt very strongly about this. Ordered an x box 5 weeks ahead of my partners birthday. 3 weeks went by and I've emailed a couple times asking for an update as birthday was getting close, no response. Week before and still no response from multiple emails. I've requested a refund, still nothing. Have had to fork out and buy another x box else where so it would be here in time. I threaten to contact trading standards about Gamerium, this is when I finally get a reply saying I should receive my refund in 3-5 days. 3 weeks on and no refund, I will be going to trading standards about them today as there whold handling of this is appalling. Do not buy anything from them, I can't stress that enough
Brought a ps5 pro and wolverine 7 weeks ago. Still no sign of dispatch and I have reached out several times and get no response. I don't know if this is a scam or just incompetent seller at this point either way having to raise issue with my bank as communications are that poor. Prices look good but you basically don't get your items. Pay a little more and actually receive your items .
Terrible customer service with no emails or updates for my order. Ordered nearly 3 months ago and not here with no update. Sending a email or complaint only gets you to one representative. Will have to chase on my card as fraud as no one from the company is helping me.
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