What is the overall customer experience described in the reviews?

The overall picture is mostly negative: 34 of the 51 reviews give one star, while 17 give five stars. Negative reviewers often describe problems with digital purchases or undelivered orders. A smaller group praises store employees, service, and delivery.

Do reviewers say they received the specific digital game they ordered?

Many negative reviewers say they expected a particular game but received a random case, a different game or key, or nothing. Some describe the product presentation as unclear about the chance of receiving the selected game.

Do reviewers report orders that never arrived?

Yes. Several describe digital games or keys that did not arrive, and others report physical orders, including a console, that were not delivered.

What do reviewers say about refunds and customer support?

Some reviewers report contacting the company repeatedly about missing orders and waiting for a refund, while others say they could not get money back for a digital case. A few reviewers, by contrast, praise customer service.

Are there complaints about gift cards?

One reviewer says a purchased Steam gift card had already been used and that neither the retailer nor Steam honored it.

Do reviewers praise in-store staff?

Some do. One describes an employee who explained the differences between two games and helped a child choose; other positive reviews call store employees helpful, friendly, and knowledgeable.

Do any reviewers mention fast delivery?

Yes. A few positive reviewers mention same-day or next-day delivery, though other reviewers report orders that never arrived.

Ist Game Stop seriös? Bewertungen & Rezensionen

Ist Game Stop seriös?

Game Stop hat eine Gesamtbewertung von 1,7 von 5 basierend auf 70 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 3 Bewertungen) und Trustpilot (1,7 von 67 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 32% vergeben 4 oder 5 Sterne, 68% 1 oder 2 Sterne. Game Stop hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

cabin lemon

1 Bewertung

Verifizierte Bewertung

vor 3 Tagen

A key concern

A key that seemed unsafe to use made me worry about my account; I wouldn't take that chance again.

Verifizierte Bewertung

Maren Whitfield

1 Bewertung

18. Okt. 2026

A code already used

I bought a digital card and found the code had already been redeemed, so it was no use to me. The game listings also left me unsure what I would actually receive. That made the whole digital purchase feel like a gamble, and I wouldn't risk another purchase.

kipper

1 Bewertung

20. Sept. 2026

Not the listed game

A random case instead of the listed game... not what I expected.

GamerReview

RU1 Bewertung

Bewertungsquelle

26. Sept. 2025

Fraud and SCAM

Fraud and SCAM, They're selling stolen keys under the guise of "lootboxes". So you don't get what you thought you buy and even if you accept their another key it's stolen. Nice way to get your account banned.

Customer

GB5 Bewertungen

Bewertungsquelle

28. Jan. 2025

Купил две игры

Купил две игры. Ни одна небыла доставлена.

Noel Mathew

US82 Bewertungen

Bewertungsquelle

16. Jan. 2024

Game stop

Good morning I’m want to order a will-sports And Will-sports dvd games and 2 will remote and will console please thank you I’m pay

Jemma

GB10 Bewertungen

Bewertungsquelle

4. Sept. 2023

Awful company don’t order from them

Awful company and a complete rip off. I ordered several games and a switch console in June and they never arrived. It’s now September and I am still waiting for my refund after several complaints sent to the company. Same answer each time: sorry we are looking into this!!

Pabloo

RU3 Bewertungen

Bewertungsquelle

12. März 2023

Купил игру а в итоге какой то кейс с…

Купил игру а в итоге какой то кейс с играми где дали игру за 120 рублей, сайт наебалово

Davean scott

US2 Bewertungen

Bewertungsquelle

14. Nov. 2022

For all the gamers out their adult on…

For all the gamers out their adult on young children’s that love to play games can come these game stop.

Cynthia Smith

US2 Bewertungen

Bewertungsquelle

17. Sept. 2022

I bought a steam card from GameStop

I bought a steam card from GameStop. Neither GameStop or steam will honor my gift card. It had already been used. I would not suggest using game stop or steam for gift cards.

Game Stop

Game Stop

Game Stop