Do digital codes arrive promptly?

Experiences in the reviews are mixed but often negative. Many reviewers report codes arriving late or not at all, and some say the codes they received could not be redeemed or accessed.

Are digital gift cards and codes always usable?

Some reviewers report receiving codes that were already used, could not be redeemed, or were not valid for their region. Others describe purchases they found easy or convenient, but positive reports are much less common in this set.

How responsive is customer support?

Many reviewers say they struggled to reach support by phone, email, chat, or messaging, or received slow and unhelpful replies. Several describe contacting support repeatedly without getting a resolution.

Do reviewers receive refunds when orders are cancelled or unavailable?

Refund experiences reported here are frequently poor. Reviewers describe delayed or missing refunds and difficulty getting updates, while some say they were offered a replacement item instead of the refund they requested.

Are online orders delivered when expected?

Several reviewers report late or incomplete deliveries, missed expected delivery dates, or orders later described as out of stock. One reviewer also says a pre-order arrived later than the date they expected.

What do reviewers say about the condition of physical products?

Some reviewers describe receiving damaged collectible items, while others report problems with an electric cycle or a PC and difficulty getting help with repairs. A few reviewers, by contrast, praise in-store staff.

How do reviewers describe the in-store experience and prices?

A few reviewers praise helpful or friendly store staff. One reviewer calls the store a good place for gaming products but says it was more expensive than other stores, so the limited positive feedback does not outweigh the broader complaints in this set.

Ist geekaygames.com seriös? Bewertungen & Rezensionen

N. C.

1 Bewertung

vor 4 Tagen

Listed, but unavailable

An order marked available turned out to be out of stock, and getting a clear answer took repeated attempts. Not a good experience.

Laila Osborne

1 Bewertung

18. Okt. 2026

Still waiting for a code

A missing digital code. It took far longer than expected, and help was hard to reach; the problem remained unresolved.

Sonia Parel

1 Bewertung

16. Sept. 2026

Code never arrived

The digital code did not arrive promptly, and the problem remained unresolved after contacting support. Replies were slow and unhelpful, leaving the purchase unusable and my confidence gone. For something sold as a digital product, that lack of delivery and follow-up was extremely disappointing. I would not buy another code here.

Jorge Andres Parody

AE1 Bewertung

Bewertungsquelle

29. Aug. 2026

I purchased a gift card and was…

I purchased a gift card and was supposed to receive the code instantly, but I still haven’t received it. I’ve been waiting for 2 days with no solution. What a terrible service and a complete waste of time. I do not recommend buying from this website. Avoid it!

Lvvst

QA1 Bewertung

Bewertungsquelle

28. Mai 2026

Selling Used Digital Codes

Very disappointed with my experience with GEEKAY. I purchased iTunes gift card codes, and the codes I received had already been used. What made the situation worse was that customer service responses were extremely slow and completely unhelpful, and the issue took far longer to resolve than it should have. In the end, it was never resolved at all. I lost my money, they refused to refund me, and continued blaming me as if I had done something wrong. For a company selling digital codes, customers should be able to trust that the products they receive are valid and unused. Unfortunately, this experience made me lose confidence in buying anything from them again.

AE5 Bewertungen

Bewertungsquelle

1. Apr. 2026

DO NOT ORDER ONLINE

I should have checked their Google Store and Trustpilot reviews before ordering online from them. I called the store before placing an online order for a PS5 Pro and they assured me it would be delivered the next day. I said clearly it was for a bday gift. Then nothing. It took me several attempts to finally get someone from their customer service to respond and as many others have experienced it before, the item was out of stock with no idea when it will be delivered. Then when they finally come clean and say they cannot deliver they offer me to buy something else instead and when I asked for a refund they went silent again. How is this even allowed? As I am writing this the item is being advertised on their website and they are still taking orders for something they know is out of stock. Several people have complained about this,which means the management of the company knows about this common practice of accepting orders for items out of stock so they cannot claim it's a one time unfortunate incident or one employee's incompetence. It's how they do business: selling things they don't have. You need to call Customer Service a dozen times before someone picks up and when you call their Corporate Office NOBODY ever picks up. What a circus. I'll make sure every shop of theirs has this review to warn people but I'm not going to stop there. I encourage everyone else who's had similar experiences with them to do the same otherwise they'll keep taking advantage of customers and getting away with it.

Karim Malas

AE1 Bewertung

Bewertungsquelle

8. Dez. 2025

No one answers the phone or chat

No one answers the phone or chat. They said same day delivery and until now its been 2 days with no one contacting me or sending any email. I think it was a mistake to use their online shop.

customer

AE4 Bewertungen

Bewertungsquelle

29. Aug. 2025

I bought a digital code and they wont…

I bought a digital code and they wont send the email right away but after 24h. What is this bro. G2a is instant

Steven Cadman

AE1 Bewertung

Bewertungsquelle

1. Juli 2025

I bought a Funko through the app and…

I bought a Funko through the app and had it delivered. The product delivered was damaged and looks like it has been a returned item that has been opened. Customer support number not working. Staff in store no help. Email support, 10 days and waiting for a response. Terrible after sales service.

Thair Butma

AE7 Bewertungen

Bewertungsquelle

5. Juni 2025

I would actually give 0/5

I would actually give 0/5 , but 1 is the minimum.. I had such a bad experience trying to approach their customer support , I called the toll free number and others , contacted the local branch, email , WhatsApp , Instagram and x.com over 2 days now ! No response !! I understand being busy ! But with such service you won’t get any returning customers.. I can’t even cancel my order at this stage !!

geekaygames.com

geekaygames.com

geekaygames.com