Worst After Sale. Defective Brand New Asus ROG XBOX Ally X

I purchased an ASUS ROG Ally X from DataBlitz on January 2, 2026 for PHP 56,300 (cash). The unit was lightly used and properly handled. On January 9, 2026, within 7–9 days from purchase, I discovered that the D-pad down button was not working. The issue was not immediately noticed because the D-pad was not frequently used. I reported and returned the unit to DataBlitz on January 11, 2026. While the warranty receipt states that replacement is no longer possible after 7 days, I was unable to return the unit exactly on the 7th day due to work and personal responsibilities. Despite the defect appearing almost immediately after purchase, I was advised that the unit must undergo technical assessment with a possible turnaround time of up to 40 days. I have requested a replacement or refund due to the early defect and minimal use, but I have not been given a clear resolution or firm timeline and have only received general warranty responses. Jan 17, 2026 my unit is still not with me. They said that the unit is already for replacement, but they're still not giving or letting me know where to pick up my unit.