ASTRO Gaming hat eine Gesamtbewertung von 1,8 von 5 basierend auf 101 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 3 Bewertungen) und Trustpilot (1,8 von 98 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 11% vergeben 4 oder 5 Sterne, 85% 1 oder 2 Sterne. ASTRO Gaming hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Bei Betrachtung von 51 Bewertungen waren die meisten Rezensenten mit der Gesamterfahrung unzufrieden. Einige Rezensenten lobten den Klang und die Mikrofonqualität der Headsets, und manche empfanden sie bei langen Gaming-Sessions als angenehm zu tragen. Eine kleine Anzahl berichtete außerdem von hilfreicher Unterstützung beim Austausch oder einer schnellen Lieferung von Ersatzzubehör....
Die vorherrschenden Beschwerden betreffen Headsets, die nicht mehr funktionieren, die Verbindung verlieren, nicht geladen werden können oder Firmware- und Softwareprobleme entwickeln. Viele Rezensenten berichten außerdem von einer schlechten Verarbeitungsqualität, darunter kaputte Kabel, lockere Polster und fehlerhafte Basisstationen. Kunden berichten häufig von langsamem oder ausbleibendem Support, schwierigen Garantie- oder Reparaturerfahrungen sowie verspäteten, geänderten oder stornierten Bestellungen.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
A support request went unanswered, which left me with no useful path once the headset developed a problem. The lack of follow-through matters more than any feature when something needs attention. I wouldn't spend premium money on hardware if getting help feels this uncertain after a fault appears.
Good platform
The cable cut out, and an ear cushion came loose. For a headset at this price, that build quality was a letdown.
NEVER ever again. Bullshit is better than this astroshit. Total waste of money. Constantly disconnects, the firmware updates break the headset, and customer service is nonexistent. Avoid at all costs.
I bought this expecting a dependable gaming headset, but mine repeatedly lost its connection and often needed the wireless USB device unplugged and reconnected before it would work. Firmware and setup issues made the experience even more frustrating, and the software did not feel useful when I needed help. I also found the build quality disappointing, especially with concerns around cables and ear cushions failing. For a premium-priced product, I expected straightforward use and responsive support. Instead, I spent too much time troubleshooting and still could not trust it during gaming. I would not recommend it, especially at this price.
BAD PRODUCT DO NOT BUY. Never stays connected to the PC. Have to unplug the wireless device into the USB everytime. BAD CUSTOMER SUPPORT. NO CUSTOMER SUPPORT. Time to start holding companies accountable and not let them dodge the customer service. I will NEVER recommend this product to ANYONE. The cheap walmart headset is better than this.
Ho acquistato queste cuffie fidandomi del brand. Il pezzo in plastica della rotella del volume si è rotto da solo qualità costruttiva da mercatino dell'usato per un prodotto premium. Il problema vero: il firmware resetta il volume al 50% ad ogni accensione e senza la rotella non puoi cambiarlo. Bloccato al 50% per sempre. Fantastico. Ho passato un'intera giornata a cercare soluzioni software. Ecco cosa ho dovuto fare per aggirare l'incompetenza di Astro: Installato Wireshark e USBPcap per catturare il traffico USB delle cuffie Analizzato 4 file di cattura cercando comandi HID proprietari Scritto script Python per tentare di inviare comandi direttamente al firmware Provato le Windows Core Audio API, le HID API, accesso diretto via IOCTL Trovato e analizzato comandi proprietari (080d, 0806, 0807) nel protocollo USB Tentato il reverse engineering del protocollo firmware Cercato su GitHub, Reddit, HeadsetControl nessuna community ha mai documentato questo dispositivo perché Logitech non fornisce nessuna documentazione Risultato dopo ore di lavoro tecnico avanzato: zero. Il volume è hardcoded nel firmware e non esiste nessuna interfaccia software per controllarlo. Deliberatamente. L'Astro Command Center !!!!!! il loro software ufficiale non supporta le A20 Gen 2 !!!!!!!!! nonostante siano ancora in vendita. Quando riesci ad aprirlo, l'interfaccia è completamente grigia e non risponde a nulla. Un'app inutile. L'unica soluzione trovata è stata Equalizer APO, software di terze parti gratuito, per amplificare il segnale e compensare il volume dimezzato imposto dal loro firmware. Roba che non dovrebbe essere necessaria per cuffie gaming da 100€. Logitech ha comprato Astro, ha abbandonato tutti i prodotti esistenti, non fornisce supporto, non rilascia aggiornamenti e lascia i clienti con hardware difettoso e software morto. Non comprerò mai più nulla di Astro o Logitech Gaming. Vergogna assoluta.
400 EUR for this piece of shit
Worst headset I ever purchased . Brand new used it maybe 20 times threw out the year and was very well taken care of the cord ended up having a short in it and cuts the audio out "very low quality cord" not to mention the glue they use on the ear cushions I had one fall off and had to re-glue back on. A $25 headset lasted me longer then the astro a10
Terrible headset. I'm back here over a year later from my last review on this headset and they're still the worst headset I've ever had. They've never worked properly for the PS4 or the ps5. Stay clear of these. Just don't buy an astro headset. Save your time and money and go to something different. Something that will work.
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