How quickly do orders arrive?

Many reviewers describe delivery as fast or on time, with some reporting arrival within a few days. Experiences vary, and some mention a longer wait or say the shipping estimate was unclear.

Do reviewers think the products are good value?

Many reviewers consider the prices competitive and say they were pleased with the value. Positive comments cover both keyboards and gaming devices.

Do products generally arrive in working order?

Many reviewers say their products worked well or matched expectations. However, some report faulty devices, unreadable SD cards, or missing items, so experiences are not uniform.

Are the gaming devices easy to set up and use?

Some reviewers say their consoles were easy to start up or arrived ready to use. Others mention that some listed games did not work, or that games froze or failed to load.

How do reviewers describe customer support?

Experiences are mixed. Some reviewers praise quick, helpful replies and assistance with order changes or replacements; others describe slow or absent responses when reporting delivery, product, or return problems.

What do reviewers report about returns and refunds?

Several reviewers describe returns as difficult, citing requests to keep an item or accept a partial refund, complicated return steps, or long waits for money after sending items back. Other reviewers report a smooth return, so experiences differ.

What happens when an order is missing or an item has a problem?

Reviewers describe different outcomes. Some say a replacement was sent for a lost delivery or faulty product; others report delays, limited communication, or no resolution for missing or defective items.

Ist WhatGeek seriös? Bewertungen & Rezensionen

Mair Jones

1 Bewertung

Verifizierte Bewertung

vor 4 Tagen

right layout

right layout at a price that made sense. the listing was clear, and the keyboard matched what i was looking for.

Verifizierte Bewertung

Edith Carrow

1 Bewertung

17. Okt. 2026

Help when it mattered

The polite replies made a difference... when the card had a problem, support sent a replacement quickly and it worked straight away.

Tyrone Harris

GB5 Bewertungen

Bewertungsquelle

16. Okt. 2026

Very quick delivery

Good price on gadgets and well packaged with very quick delivery and good tracking updates, top service.

Motta Viallia

GB3 Bewertungen

Bewertungsquelle

25. Sept. 2026

Bought ANBERNIC RG35XX Pro from the…

Bought ANBERNIC RG35XX Pro from the website and quick delivery with DPD and no issues would definitely buy from again

Lara

1 Bewertung

Verifizierte Bewertung

13. Sept. 2026

works nicely

the device arrived fast and works nicely - pleased with it

Verifizierte Bewertung

Jolene France

GB6 Bewertungen

Bewertungsquelle

11. Sept. 2026

Bought an Anbernic handheld console…

Bought an Anbernic handheld console with SD card. The console was brilliant and easy to start up no issues. Unfortunately, the SD card wouldn't read so had no access to games. Got in touch with customer support who were very polite and quick to respond. They tried to fix the issue but after realising it couldn't sent a new SD card which arrived very quickly and worked straight away. Fantastic company! The console is amazing for the price and when you know you can trust that any issues will be dealt with, it makes it even better. Thank you so much 😊

mlck wiper

GB9 Bewertungen

Bewertungsquelle

7. Sept. 2026

Just quick precise what I needed

Matt

GB2 Bewertungen

Bewertungsquelle

12. Aug. 2026

Very difficult to get a standard refund

Standard purchase, absurd refund experience. Never had any experience of this with any purchases, wanted to return incompatible item, unused: 1. Offered 10% off and "strongly advised" to keep 2. Get approval from them to return 3. Fill in archaic style form about returning 4. Then get asked to unseal item to take photos 5. Send photos via email 6. send form after printing 7. Send item recorded, even though they have the item they then lie and say "when we receive item will refund" S 8. email constantly with bizarre emails not making the most sense. Just an awful company with a copy and paste response "delaying" tactic who have to question why they want to run a business like this. 2 weeks later still no refund.

Lei Shen

GB5 Bewertungen

Bewertungsquelle

31. Juli 2026

Scammer warning, extremely careless and slow communication, and no after-sale service

The product price and the speed of delivery are OK, but the nightmare began after I received the parcel. It had been cut open on the side, and the game console was missing. I was in a huge panic and felt so frustrated. And the poor-quality customer service of WhatGeek does not help at all. After several emails, only one reply showed up after a whole day waiting, saying they would ask DPD to investigate, then contacted DPD a few times and was told there was no report from the sender at all. Then I sent them a few more emails to follow up, getting no reply at all, so just bear in mind that their email system is like every response will take at least 24 hours, rather than once the communication is set up, you can have a proper conversation. Such a bad decision to purchase from this website. ------------------------------------------------------------ Update 1 After I read many 1-star reviews here, it makes me feel more regretful about ordering things from this company. I went back and checked their policy and found there is no policy for quality guarantee, which means basically they do not provide after-sales customer service, this is normally provided by most businesses in the UK and covers at least 1 year after purchase. Not sure whether this is even legal in the UK! ------------------------------------------------------------ Update 2 The only reply I received this morning at 8:00 saying they will "immediately" contact DPD, while I called DPD a few times in the afternoon around 14:00, they said no contact was made from the sender. ------------------------------------------------------------ Update 3 I actually found that this company has two different groups here, one was set up in 2022, with more bad reviews and a lower score, and the other one was set up in 2023, with a higher score (perhaps more bot reviews). This kind of style may also raise a concern. ------------------------------------------------------------ Update 4 After three days (including a weekend), I received the second email from them, asking for a series of photos of the damaged parcel, why they could not do that at the first place? I think I had enough of such a ridiculous "one email every 24 hours" pattern and already escalated this to PayPal. Let's see how it is going. ------------------------------------------------------------ Update 5 I do not trust a single word this company replied here. What truly happened is they keep delaying this order and asked me to wait for the DPD investigation without providing a clear time frame to sort this case. For anyone who has an issue with this company, PayPal or your bank is your only hope of getting things right. This scammer is good at using this kind of template (maybe generated by AI) to keep you waiting, but nothing will happen. And they do not have an actual UK address, which means you could not initiate a case in small claim court. ------------------------------------------------------------ Final Update This is the nastiest seller I have ever met, they now started arguing whether this is the courier’s fault or not, which is none of my business. Also, they automatically send the invitation for reviews but when I left a negative one, they deleted it. Finally, PayPal issued me a refund very efficiently as soon as they reviewed the case. After that, WhatGeek just sent me an email immediately saying they issued me the refund, sounds like they did that voluntarily rather than being forced to by PayPal, and one day ago they still asked me to wait as they try to make a claim to DPD. Please, if you see this, try your best to avoid this company.

Lisette Piper

GB2 Bewertungen

Bewertungsquelle

12. Juli 2026

request for second payment to complete order beware

Paid for item using PayPal got order confirmation and receipt with transaction id then received an email from what geek telling me they hadn’t received the payment something went wrong asking me to pay again. Changed from 1 to 3 stars as they got in touch to confirm the order had been paid and the item is now on the way but it is still unclear why I got this email telling me I had to pay again to complete the order so I would be careful of this. This is why only 3 stars

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