Tserverhq hat eine Gesamtbewertung von 3,8 von 5 basierend auf 33 Bewertungen. Die Bewertung setzt sich aus WebVouch (3,0 von 2 Bewertungen) und Trustpilot (3,9 von 31 Bewertungen) zusammen. Auf WebVouch: 33 Bewertungen. 12% vergeben 4 oder 5 Sterne, 88% 1 oder 2 Sterne. Tserverhq hat dieses Profil noch nicht beansprucht.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
When our group needed help moving its voice server, the person handling the request was patient and considerate. The guidance made a difficult change feel manageable, and we got things sorted without feeling like a nuisance. That kind of human response matters when a long-running community is trying to stay connected.
Really frustrating when the server went offline and repeated support requests brought no response. I couldn't get the help needed to sort things out, and it left me without confidence in the service. A working server matters, but being unable to reach anyone made the whole experience worse.
We've been renting a teamspeak server from this company for over 10 years and had to reach out for support following the server owners passing. I cannot understate how kind, supporting and understanding this company have been while helping us to transfer everything to a new server. Our whole group have been genuinely touched by their response and it's ensured our loyalty for life! Special thanks to Michael G for helping us get everything sorted out!
Hello, does anyone have any contact with this company? Because I have already written a few tickets for help and there is silence. Maybe an email contact? Please help me
I closed a TS service down, due to it being offline, and receiving 0 response from multiple tickets. My mistake - raise a new request for another server nearly a year later (due to it being the cheapest). They created me a new TS server with no connection details (yet showing online, and furthermore due to no details I cannot do any admin on). However, the old server is the one that has become active again, and we are able to join. As it shows offline on their services, I am still unable to perform any admin on it. Again, multiple raised tickets later, including one which was closed by them - 0 response. Will never use this service again.
This company is nothing but frauds. Submitted 8 tickets now since 11 Aug 2023. Not 1 ticket answered. My business partner called their "corporate interest" number and spoke to someone who swears this is not like them. I'm calling BS. All the reviews are terrible and I can see why. They don't answer tickets. I also sent a review to the BBB. I DO NOT RECOMMEND THIS COMPANY.
Just purchased a 60 slot MUMBLE server for 12 months. Never use it due to the lack of support by TSERVERHQ. Contacted customer service/technical service and after 7 days theres still no response. Right now, I can tell this is a fraudulent company. 20 Dollars thrown to trash !!!
Been a loyal customer of theirs for a number of years, renting TS3 servers from them. However, since the 3/7/2023 we're had no service what so ever. Ticket number #445027 if you are reading this TserverHQ. The service has been rock solid normally and the support service although rude normally do resolve the issue quite quickly.
Had a mumble server hosted between Feb. 2019 til today. The service for the most part was good, a very cheap service provider with good ping, no real issues and only a few hiccups left and right (had about two outages til 2023). The customer service was a hit-and-miss where you'd get someone who was in a bad mood. As of July 5th - July 9th this year, we started experiencing frequent disconnects, where you'd be disconnected from the service for about a minute or two. As of July 10th, the service went down completely. Logging into their portal to try and restart the service would result in a 'Connection refused error'. I immediately went and logged a ticket that same day with the highest priority. As I'm writing this, zero response. Absolutely no communication whatsoever on their support site, no status updates on their 'Network status' page, nothing. I even went as far as calling the company that Tserverhq is a subsidiary of (Invictus Inc.) to ask about the status. The agent was very surprised with the fact that no-one from Tserverhq had gotten back to us and sent TserverHQ a call with the promise that they would get back to me in one business hour. Unsurprisingly, no reply at all. Even worse, because of the constant outages and no support, I cancelled my service on Monday. I immediately get an automated message that my cancellation has been confirmed and that the service will be cancelled automatically within 24 hours. Guess what? It's been two days and it's still saying it's active. Save yourself the time and money. Whatever this company used to provide is long gone, a husk of it's former self to just scam people out of their money.
I've been a customer since 2020 and their servers have been good barring two instances which were reported, and later fixed. But now the TserverHQ ticket has been open for 5 days. and they haven't contacted back. I already paid a years service beforehand and this site has lost all trust on me as a customer. Their support email doesn't also doesn't work. Their 98 % SLA is also a fineprint scam that has a cap of 1.5 months and their refund policy is practically nonexistant and doesn't exist and would need an act of god to actually be honored. No since act of god is actually written as a non honorable action.
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