What do reviewers say about contacting customer support?

Many reviewers say it was difficult to reach a person. They describe chatbot loops, long hold times, calls ending before resolution, and messages that received no useful or timely reply.

Can reviewers recover an account when they no longer have access to its email?

Some reviewers report trouble recovering accounts when they could not access an old email address or provide requested details such as an earlier console serial number or purchase information. They describe losing access to accounts and purchased games while seeking help.

What happens if a purchased game or digital item does not work or arrive?

Reviews describe games that would not launch and digital tokens that did not appear after payment. In those cases, reviewers also report difficulty getting a timely response or resolution from support.

Do reviewers report problems getting refunds?

Yes. Some reviewers describe disputes involving pre-orders, downloaded beta content, accidental or duplicate purchases, subscription renewals, and undelivered items. They report difficulty appealing decisions or waiting for refunds and responses.

Are physical game discs important to reviewers?

A recurring concern is the move toward digital-only games and reduced disc support. Several reviewers say they prefer discs and are unhappy about relying on digital purchases.

What do reviewers say about game and subscription costs?

Some reviewers consider digital games and subscriptions expensive, and raise concerns about subscription price increases, automatic renewals, or charges they say were unclear.

How is the ordering and delivery experience?

One reviewer describes ordering as smooth but says accessories arrived later than the console and that communication could have been better. Another reports a delayed disc-drive delivery and difficulty obtaining a refund.

Ist Store Playstation seriös? Bewertungen & Rezensionen

Selma

1 Bewertung

vor 2 Tagen

Still no playable download

The purchased game stayed unavailable, and support wouldn't fix the broken download. That's REALLY frustrating.

David Smith

CA1 Bewertung

Bewertungsquelle

vor 5 Tagen

Worst customer service I have ever…

Worst customer service I have ever experienced. They just say no and end chat. Not possible to reach by phone. Wish I had never become a customer it the first place. Please stay away from playstation in all matters

Saskia Lane

1 Bewertung

23. Okt. 2026

Still want physical discs

Physical discs still matter to me, so the move away from them makes the store a hard sell. Digital access just doesn't feel like the same kind of ownership.

K T

GB20 Bewertungen

Bewertungsquelle

19. Okt. 2026

Busted download, they won't help

Customer Service won't help me with a busted download on their end as it's for PS3. They really don't care at this point. I can't download the game I bought and I've wasted money on it. Very bad.

Tomi

JP5 Bewertungen

Bewertungsquelle

17. Okt. 2026

If buying isn't owning, then piracy isn't stealing

Sony, is a horrible company, that makes all the male leads to female leads. Destroying games, and pushing agendas. Do not buy anything with sony. If buying isn't owning, then piracy isn't stealing

Ada Ralston

1 Bewertung

16. Okt. 2026

Still waiting for help

A game that wouldn't work left me stuck chasing support with no useful reply.

K. Newell

NL21 Bewertungen

Bewertungsquelle

15. Okt. 2026

digital tokens not delivered, yet non-refundable

I ordered digital tokens for my daughter's Minecraft account via Playstation 4 - payment went through, money taken off my account, got email confirmation about the payment and yet, three days later, still no tokens in the game... I tried to contact PlayStation chat service - I only got to a chatbot that did not resolve my problem. I was told I will be connected to a live agent, but then it just dropped to "noone available". It was thursday, 11:00 AM and the opening hours for the customer services ar from 10AM. The chatbot persistently could not help... There is no other contact. This company has such a shit customer service. I do NOT recommend this to anyone...

Artur Wojciechowski

PL1 Bewertung

Bewertungsquelle

14. Okt. 2026

tragedia gra kupiona oprogramowamnie na…

tragedia gra kupiona oprogramowamnie na androida zbyt nowe :( to po co to sprzedaja!!!

Zephaniah Vander Waal

GB6 Bewertungen

Bewertungsquelle

30. Sept. 2026

3 Calls Cut - Game NOT Working - Terrible Customer Service

I have now been waiting three and a half weeks for PlayStation Customer Support to respond to my complaint. I contacted PlayStation on the same day I purchased a game because the game was not working. I was told by PlayStation's AI support that my issue would be urgently referred to a live customer service agent and that my complaint would be dealt with. However, 3.5 weeks later, I have still received no response. I also tried to resolve the matter by telephone three separate times. On each occasion, I waited on hold for more than an hour, only for the call to be disconnected by PlayStation before my issue was resolved. From my experience, this has made it extremely difficult to obtain any meaningful customer support. I requested a refund because the game I purchased was not working, and I reported the problem on Day 1 of the purchase. I have not used the game because it does not work. As I was unable to obtain a response from PlayStation despite contacting customer support repeatedly, I ultimately initiated a chargeback through my card provider. Following this, my PlayStation account was suspended. I dispute the basis for the suspension and consider that PlayStation should have properly investigated and resolved my complaint before taking this action. I understand that UK consumer law provides protections where digital content is faulty or does not conform to the contract, including remedies under the Consumer Rights Act 2015. I also understand that the Consumer Contracts Regulations 2013 provide a 14-day cancellation right. My main complaint is therefore not simply that my refund request has been refused; it is that I have been unable to get PlayStation to properly investigate the problem or provide a meaningful response despite contacting them on the day of purchase and subsequently making repeated attempts to resolve the matter. I would strongly encourage PlayStation to review this case, restore access to my account, and properly investigate the faulty game and my refund request.

C. Phoenix

IT13 Bewertungen

Bewertungsquelle

29. Sept. 2026

I'm being scammed by this company

I'm being scammed by this company. I ordered a Disc drive that wasn't delivered because of a made up excuse, then two months have passed without a refund even tho it says on the website that they sent the refund. There is ZERO ways of contacting them and i don't know how this is even possible or legal. All I want is either the product the ordered or my money back, kt shouldn't be THIS HARD.

Store Playstation

Store Playstation

Store Playstation