Can I get a refund for a mistaken or faulty game purchase?

Many reviewers say refund requests were denied, especially after a game had been downloaded, even when they reported that it was faulty or bought by mistake. Others describe difficulty finding the refund process or getting a response. A few report a helpful resolution, so experiences vary, but refund handling is a frequent source of dissatisfaction.

Is PlayStation Store support easy to contact?

Many reviewers describe difficulty reaching support by chat, email, or phone, along with long waits, unclear communication, or conversations ending without a solution. A small number describe receiving quick or helpful assistance, but that is not the common theme in these reviews.

Do games and add-ons always download or work correctly?

Some reviewers report games or add-ons that would not launch, download, appear correctly in their library, or provide the purchased upgrade. They also describe trouble resolving these issues with support, including cases where a refund was not granted.

What do reviewers say about subscriptions and recurring charges?

Some reviewers report difficulty cancelling PlayStation Plus or say charges continued from a wallet or account after they no longer wanted the subscription. Others describe confusion or difficulty getting money back after cancelling or purchasing the wrong subscription.

Is the store easy to browse, and are prices and sales appealing?

Opinions are mixed. One reviewer praises the catalogue and navigation, and another mentions frequent sales. Others complain about limited filters, missing prices on some pages, store navigation problems, or games and subscriptions feeling expensive.

Can purchased games be played offline if PlayStation servers are down?

One reviewer says that server outages prevented them from playing games they had paid for offline. The reviews do not establish how often this happens or whether it applies to every game.

Ist Playstation Store seriös? Bewertungen & Rezensionen

Ist Playstation Store seriös?

Playstation Store hat eine Gesamtbewertung von 1,3 von 5 basierend auf 291 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 3 Bewertungen) und Trustpilot (1,3 von 288 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 11% vergeben 4 oder 5 Sterne, 89% 1 oder 2 Sterne. Playstation Store hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

Marlowe

1 Bewertung

vor 3 Tagen

No clear answer

Hard to get a clear answer when something goes wrong. I was left unsure what to do next, and support didn't make the situation any easier.

Calum Rooke

1 Bewertung

Verifizierte Bewertung

18. Okt. 2026

Downloads only

Ended up with downloads only. No disc to keep, which feels like a real drawback.

Verifizierte Bewertung

olivdaum

FR30 Bewertungen

Bewertungsquelle

19. Sept. 2026

Arnaque officielle !

Je viens de me faire arnaquer sur le PS Store ! J'ai validé un achat de 19,99 pour Black Ops II. Un deuxième jeu (Insurgency: SandStorm) s'est téléchargé automatiquement sans me demander mon avis, et on m'a ponctionné 72,47 au lieu de 19,99 ! Evidemment, le jeu ayant été téléchargé, il n'est plus question de remboursement, d'après les politiques... Une arnaque bien ficelée, Merci Playstation !

Elias Morgan

1 Bewertung

Verifizierte Bewertung

18. Sept. 2026

Frustrating refund process

Frustratingly, getting a refund felt nearly impossible 😕 A game that would not work was treated as ineligible after downloading, and support offered no useful solution. Waiting for replies made the whole purchase feel far more stressful than it should have been.

Verifizierte Bewertung

Jonas Jørgensen

DK8 Bewertungen

Bewertungsquelle

23. Aug. 2026

Virkelig ringe service

Virkelig ringe service. De er så svære at få fat i. De svare efter flere uger når de 2 ugers købs garanti er overskredet også kan de ikke hjælpe en med fejlkøb og returnering. Havde jeg kunnet give minus stjerner så havde de fået det. Havde ved en fejl købt 2 playstation plus abonnementer og her kunne de selvfølgelig heller ikke hjælpe mig. Jeg havde købt det nye assassin's creed, og det kunne jeg ikke downloade fordi jeg manglede plads på min playstation da call of duty tager alt pladsen. Her kunne de ikke refundere pengene da de mente at jeg havde downloadet det og spillet det. Sendte så dokumentation ind for at jeg ikke har kunnet downloade fordi der ikke var plads nok. Det har de ikke svaret på endnu. Jeg rådgiver alle til at ikke købe noget fra playstation mere. Jeg sælger min playstation videre nu.

Patryk

GB23 Bewertungen

Bewertungsquelle

2. Aug. 2026

Boo boo boo 👎👎👎 if I only knew earlier…

Boo boo boo 👎👎👎 if I only knew earlier what you're like I'd never buy PS1. Boohoo. Greed has no limit

Ricardo Brito

PT9 Bewertungen

Bewertungsquelle

11. Juli 2026

Sem qualquer preocupação com o…

Sem qualquer preocupação com o consumidor. Não aconselho de todo.

Kurigoto

AU2 Bewertungen

Bewertungsquelle

2. Juli 2026

No physical media 👎🏻

No physical media, no support for the company

Alex Sari

US21 Bewertungen

Bewertungsquelle

2. Juli 2026

Playstation is a monopoly

Playstation is a monopoly, and start making disk games again.

Juan David Jaramillo Salgado

DE8 Bewertungen

Bewertungsquelle

28. Juni 2026

Playstation Store

Playstation Store

Playstation Store