What do reviewers say about reaching customer support?

Many reviewers report long phone queues, unanswered calls or emails, and difficulty getting through. Some who do reach an agent describe rude or unhelpful interactions, repeated suggestions, or no resolution. A few report effective help with account recovery.

Can reviewers get refunds for digital game purchases?

Several reviewers say refund requests were denied after a game had been downloaded, including cases where they reported little or no playtime or an accidental purchase. Experiences shared here reflect individual reports, not a guarantee of how a particular request will be handled.

Do reviewers report unexpected charges or subscription renewals?

Some reviewers describe unexpected or higher-than-expected charges, automatic subscription renewals, or difficulty getting money back. Others say they could not reach support to resolve billing concerns.

How have reviewers' account recovery experiences been?

Experiences vary. A few reviewers say support helped restore access or address account security concerns. Others describe being unable to reset a password, recover an account, or resolve account restrictions, and some report receiving repeated advice without a fix.

What do reviews say about game quality and access?

Reports are mixed. One reviewer describes a purchased game with bugs and severe lag, while another says a game stopped working after a short time and appeared to require another purchase or a subscription to play online. A separate reviewer praises the console experience.

Do reviewers consider the online subscription good value?

Opinions differ. Some reviewers criticize the cost, the need for a subscription to access online play, or the monthly game selection. One reviewer considers the included games and discounts worthwhile.

Do reviewers report hardware or warranty problems?

A few reviewers describe hardware or warranty concerns, including a console that stopped working during the warranty period and problems with its replacement process. Another reviewer describes the console positively, so these reports do not represent every experience.

Ist PlayStation seriös? Bewertungen & Rezensionen

Ist PlayStation seriös?

PlayStation hat eine Gesamtbewertung von 1,6 von 5 basierend auf 51 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 3 Bewertungen) und Trustpilot (1,6 von 48 Bewertungen) zusammen. Auf WebVouch: 51 Bewertungen. 10% vergeben 4 oder 5 Sterne, 90% 1 oder 2 Sterne. PlayStation hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

R. Vale

1 Bewertung

Verifizierte Bewertung

vor 3 Tagen

Ugh, no help...

Ugh, the call felt dismissive from the start, and I came away with no useful help. Not what I needed...

Verifizierte Bewertung

Ariane Kade

1 Bewertung

Verifizierte Bewertung

18. Okt. 2026

Back in the same loop

The error kept me stuck, and each support handoff seemed to circle back to the same basic fixes. I had already tried them, so getting another round of identical suggestions felt pointless rather than helpful. I left without a solution and with little confidence that contacting support again would get me anywhere.

Verifizierte Bewertung

birch kite

1 Bewertung

Verifizierte Bewertung

17. Sept. 2026

Refund policy felt harsh

The refund policy left me stuck after a digital download, even though I had barely used it. Support offered no way forward.

Verifizierte Bewertung

Heros Khanbeg

SE3 Bewertungen

Bewertungsquelle

10. Sept. 2026

Ett spel köptes av misstag ett spel …

Ett spel köptes av misstag ett spel som jag äger redan på skiva och spelat sen innan "assassins creed shadows" direkt efter upptäckten av att pengar dragits och insett att spelet har köpts av misstag så försöker jag refunda så fort som möjligt men går ej inom 5min. Kommer fram till att de vill ej refunda spelet jag köpt digitalt för att jag redan har det nedladdat vilket jag fick sagt på telefon senare och att de ej kan hjälpa mig för att deras policy säger att jag ej kan få en återbetalning

Herman Forsberg

SE1 Bewertung

Bewertungsquelle

19. Aug. 2026

Otrevlig så fort jag började samtalet

Otrevlig så fort jag började samtalet, ville inte hjälpa till något. en kille som man märkte inte brydde sig, pratar snabbt så man inte hör helt klart en dålig upplevelse. Hjälpte ingenting, fattar inte hur såna kan ha jobb

Amy

SE14 Bewertungen

Bewertungsquelle

31. März 2026

Otroligt otrevlig bemötande

Otroligt otrevlig bemötande. Redan när han svarade på samtalet så var det besvärande och att jag var jobbig som störde typ. Snorig och trött, snöt sig var femte sekund och jag hörde knappt vad han sa. Ville att jag ska återkomma nästa dag om det inte har löst sig och kunde inte göra nåt eller förklara vad som var fel. Ironiskt att innan samtalet så säger deras förinspelade telefonsvar att de uppmanar kunden att hålla god ton…

Devon White

CA25 Bewertungen

Bewertungsquelle

11. Dez. 2025

This company just as worst as…

This company just as worst as Activision especially support want to fix an error on a NP-104291-7 and they keep changing agents and giving the same repetitive information to try this and try that when you everything like that!. Like literally they think your stupid!!.

Mikael Bohman

SE3 Bewertungen

Bewertungsquelle

2. Dez. 2025

Hatar er

Hatar er, säljer skiten

Rose Ava Lina

PH1 Bewertung

Bewertungsquelle

26. Nov. 2025

Please we need you guys to update the…

Please we need you guys to update the PSP our children enjoy playing your games

Klassic Sub-Zero

US44 Bewertungen

Bewertungsquelle

6. Nov. 2025

30+ Loyalty means nothing to these money hungry titans

Bought Mortal kombat legacy for ps5 and the game is littered with bugs, features that don't work & severe lag time. The creators of the game just did an update which was supposed to fix the game but it didn't. Called playstation network to get a refund. They contacted me 2 days later basically saying I lied that they couldn't find any issues and I'm out 50.00 even though all over Google there are reports that the game is faulty. It's obvious from this that 30+ years of loyalty mean nothing to this money hungry titans. I will be sharing this information everywhere so others know not to even sign up and go to Xbox, they pissed off the wrong 30+ year customer.

PlayStation

PlayStation

PlayStation