Helpful when I needed it
Really appreciated how quickly they helped when I had an order issue. The reply was clear, and getting it sorted felt painless.


Laced Records hat eine Gesamtbewertung von 4,1 von 5 basierend auf 67 Bewertungen. Die Bewertung setzt sich aus WebVouch (5,0 von 3 Bewertungen) und Trustpilot (4,1 von 64 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 83% vergeben 4 oder 5 Sterne, 17% 1 oder 2 Sterne. Laced Records hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Looking at 51 reviews, most reviewers were happy with the overall experience, reflected in a strong average rating, though a notable minority report serious problems. Many reviewers praise the soundtracks and vinyl, including the sound quality, artwork, and presentation. Customers frequently describe support as prompt and helpful, particularly when resolving delivery problems or arranging replacements for damaged or defective items. Some also praise the care taken with packaging and the condition of items on arrival....
However, some customers report lengthy waits, especially for pre-orders, and delivery problems such as lost, delayed, or returned parcels. While many describe quick, helpful support, a few say replies were slow or generic and that they did not receive a clear resolution or timeline. Some also report damaged packaging or record defects, with experiences of replacement or other remedies varying.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
Really appreciated how quickly they helped when I had an order issue. The reply was clear, and getting it sorted felt painless.
Well packed, in perfect shape. The soundtrack sounds lovely too.
I received the item with damaged sleeves. Support team was really helpful and sent me replacements, no questions asked.
Bought the Zelda Breath of the Wild soundtrack vinyl (2xLP limited edition). Took about 45 days to arrive, but it came well packed and in perfect condition. Excellent!
I've used Laced Records one time for a pre order item (RuneScape 25th anniversary vinyls) I needed to contact customer service twice - and they were very responsive both times. The first time was a simple address change. The second time, my pre order item arrived but some of the cardboard inserts were damaged. I contacted customer service for 2 replacement pieces, and within a week they arrived to me. I highly recommend Laced Records and would purchase from them again in the future!
I had a bit of a situation with my order where I needed some help from Laced Records, and I was pleasantly surprised by how helpful they were. Good products, good service.
This company and it's customers service is the best i ever had!!!! I am a customer from the netherlands and i never had such great help and service from any shop in the netherlands!! NEVER!!! Any problem i had they solved it!!! Thank you again laced music LTD customers service employees!!!! 5 stars should have been 100!!! Best wishes ido!!
A pre-order question got a useful answer, and the CD artwork was lovely once it arrived. Everything was packed well and in excellent condition. I care about presentation, so seeing the covers look this good made the purchase feel worthwhile. Nothing flashy, just a release that felt thoughtfully put together.
They'll charge a ton for shipping, delay your package a month, then they'll ship in the absolute slowest and cheapest method they can so that it takes 2 weeks to get to you.
Everything was absolutely great! The record arrived very well packed and in perfect condition, with no defects at all. There were some issues with the delivery, which were actually caused by a mistake on my side, but the Laced Records team helped me resolve everything quickly and always responded promptly. I’m very happy with both the product and the customer service. Definitely recommend them, and I’ll be happy to order again in the future if I see something I like.
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