Ist Keepretro seriös? Bewertungen & Rezensionen

Callum Redd

1 Bewertung

22. Okt. 2026

A broken extra

A snapped connector on the charging stand was a bad start; support wouldn't offer a fix, so the otherwise acceptable order left me disappointed.

elise

1 Bewertung

Verifizierte Bewertung

6. Okt. 2026

quit before i could play

the handheld quit before i could really use it, and getting help afterward felt painfully slow.

Verifizierte Bewertung

Seth Church

US3 Bewertungen

Bewertungsquelle

17. Sept. 2026

Trimui Brick didn't even last a day...

Purchased a Trimui Brick from KeepRetro. It arrived and would turn off, but the next day stopped working and now will not turn on, charge, play any games or work at all. I never got to actually play a game. Currently attempting to work with customer service to find a solution but they have been slow to respond, requesting videos of the device not working and then saying they can't see the video. We are just asking for help with a replacement or return and this has been a nightmare so far.

Wes

US1 Bewertung

Bewertungsquelle

8. Juni 2026

Broken charging stand, customer support failed to replace or refund

Ordered a TrimUI which came as advertised, although delivery took quite a while longer than estimated. However, I paid extra for the charging stand promised by Keepretro, which unfortunately was completely broken upon arrival. Support was completely unhelpful, basically saying that even though the connector pin was completely snapped when I removed it from the box, there was nothing they could do. Thankfully the main order was acceptable if quite late, but with everything else that happened with my order, I strongly recommend staying away.

Dan San

US2 Bewertungen

Bewertungsquelle

16. Nov. 2025

Legit, but direct contact customer service is lacking.

I did get exactly what I ordered. I got a GKD Mini Plus with the dock and a bag. All was shipped nicely in a box. Everything works properly as they should. I'm satisfied with that. However, the system they use to track shipping (shop app) isn't very informative. I placed my order on the 30th of October, and received it on November 14th. It took them a week to ship it out first. It was shipped out on the 6th of November. I did select standard shipping, so I'm not complaining about shipping time. What I will complain about however, is the method of tracking, and speed of which it took them to initially ship out the order. I don't know if these guys are drop shipping the stuff they sell on their site. If so, that could explain why it took them a week to ship it out. No other online shop like Keepretro has taken more than 48 hours to ship out an order in my experience. I also messaged their Instagram account with an order receipt regarding my order 3 or 4 days after it was placed, and was met with only a read message. The customer service needs to be better. The customer should know the status and general location of their order as the package goes through processing. Another thing... There's some big youtubers in the the retro handheld scene linking this site for their viewers to check out. Based on many of the reviews, I would suggest people stay far away from Keepretro. I got lucky with what I ordered, but the same cannot be said for many others who ordered from the site. I did save a significant amount of money buying the bundle I did from them, but I'd say you're better off paying more elsewhere so you don't get into a bad situation with defective/damaged or missing items, and you get a service where you can return or be compensated for your items without hassle in exchange for a refund.

Stam Dirkwood

US1 Bewertung

Bewertungsquelle

12. Mai 2025

Don't cover broken producs

Bought a miyoo mini flip that had a shoulder button stop working. Contacted them and they sent me one email saying "Hi, we suggest you can try to take it to your local electronic store to fix it." That's actually the entire email. No further contact after I emailed back saying that would likely be more expensive than the product.

Ibriz Huq

IN1 Bewertung

Bewertungsquelle

8. Sept. 2024

keepretro.com is scam the mr gordon is…

keepretro.com is scam the mr gordon is fraudsters

Christopher

US7 Bewertungen

Bewertungsquelle

1. März 2024

Horrible experience

Horrible experience. Sent me a trashed unit, then wouldn't make it right. Stay away they are scammers!

Jacob Weisel

US2 Bewertungen

Bewertungsquelle

8. Jan. 2024

do not order they will not help you if…

do not order they will not help you if you have any problem like then being lost or stolen, or item being wrong.

Kai-Kristin Schneider

DE2 Bewertungen

Bewertungsquelle

8. Nov. 2023

Positiv überrascht

Ich kann die schlechten Erfahrungen nicht teilen, war absolut positiv überrascht. Nachdem die Artikel aus Asien kommen, hatte ich durchaus mit einer längeren Lieferzeit oder Problemen gerechnet und diese in Kauf genommen. Das Gegenteil war der Fall: Versand noch am selben Tag, Tracking hat einwandfrei funktioniert und der Artikel wurde (ohne Express) nach einer knappen Woche zugestellt. Jederzeit wieder.

Keepretro

Keepretro

Keepretro