Terrible customer service solutions
I ordered a wireless GameCube controller as a gift for a friend. I came to realize when I opened the box that I had instead received a wired controller that just looked similar to the original product. Not a terrible mistake, it happens, but my biggest complaint comes with how they handled the situation after I contacted them about the error.
They sent me a shipping label to return the wrong product and get a refund (which I did receive) and then said they weren't able to give me the original product since it was out of stock and they didn't know when or if they would get any more.
Frustrated by the idea of having to do a bunch of waiting and work due to their error, I voiced that I felt this response was lackluster since I would inevitably end up with nothing. Their response to this was essentially "too bad". Their exact words were "everyone is susceptible to human error, and unfortunately this time around, you were a victim of it."
As frustrating as the original error was I understand how it could have happened as the two products looked similar and it was the holidays. But their lack of willingness to offer any other solution was disappointing.