Steampowered hat eine Gesamtbewertung von 2,2 von 5 basierend auf 65 Bewertungen. Die Bewertung setzt sich aus WebVouch (2,3 von 3 Bewertungen) und Trustpilot (2,2 von 62 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 19% vergeben 4 oder 5 Sterne, 79% 1 oder 2 Sterne. Steampowered hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Looking at 51 reviews, most reviewers were dissatisfied with the overall experience. Some reviewers describe account recovery as quick and effective, with access restored within hours or a day. A few also praise prompt help with refunds or account access....
Many reviewers report difficulty getting useful customer support, describing generic or off-topic replies, long waits, and requests closed without resolution. Complaints also recur about account access and security issues, refund decisions, and restrictions that reviewers felt were applied without clear explanations.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
The account setup stalled over a detail I couldn't change, and the reply didn't move things forward. I sent an explanation, then the follow-up request was closed while the original sat unanswered. It felt like being sent back to the same queue instead of getting help. 😕
My question never got addressed, just another canned reply and a closed request. Hard to get anywhere when the response misses the point.
I am extremely disappointed with Steamworks support. In my experience, their attitude toward users is dismissive and careless. I had to wait almost a week for the first response. What I received was a generic instruction that essentially amounted to “figure it out yourself” and did not solve my problem. I would never have contacted support if I could fix it myself: the field I need to change is locked and cannot be edited. I explained in detail why their suggested solution did not work and attached a screenshot. Then came another prolonged wait without a resolution. When I opened a second ticket asking them to finally help, they closed it unilaterally, citing their “one issue, one ticket” rule and telling me to wait for a response in the original ticket. Meanwhile, the original ticket still remains unanswered. They managed to close the additional request, but have yet to resolve the actual problem. I have already paid the Steam Direct fee, but I cannot complete onboarding or create my app. Everything is blocked by a surname spelling correction that I cannot make myself. I am extremely frustrated by this treatment. After this experience, I would not recommend Steam to anyone. When you actually need help, you are left with long waits, generic replies, and complete uncertainty.
Account recovery was handled quickly, and access came back without a long back and forth. Really relieved.
I was panicking for 2 hours about my steam account getting hacked and now i just got it back few minutes ago quick and perfect
Amazing staff, cool company, perfect games, everything is awesome! Many people say steam support is like telling a trusted adult and honestly that's true. Keep it up! We LOVE YOU!!
Steam held my games hostage with their broken software and took whole days to reply. Sent them proof of screen shots and literally found the issue they still said it wasn't their fault. Take your money to anyone else. These guys will steal it.
Can't talk to a human. Broken games can't be refunded because of their "14 day" policy. They just lost a customer of 21 years.
God awful support on steam deck software issue questions
I was trying to get into my account and remove steam guard, and they said I have community ban which is not realated to to my raised question
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