Gamestop hat eine Gesamtbewertung von 1,7 von 5 basierend auf 1.749 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 3 Bewertungen) und Trustpilot (1,7 von 1.746 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 11% vergeben 4 oder 5 Sterne, 85% 1 oder 2 Sterne. Gamestop hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Looking at 53 reviews, most reviewers were dissatisfied with the overall experience. A few appreciate the range of games, consoles, and collectibles, and some describe friendly, helpful staff. Some also report good purchases of used games, including items in very good condition....
Customers frequently report difficulty getting help with payment problems, complaints, returns, and warranty issues, with some describing slow or absent responses and refused exchanges or refunds. Other recurring concerns include online orders arriving late, damaged, opened, or incomplete, and products that did not work as expected. Many also consider prices high and trade-in valuations low.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
A balance that disappeared, with no clear fix. After my account changed, the credit I had built up was no longer there, and starting over didn't make it easier to sort out. I expected some way to recover what was already on the account, but the whole thing left me feeling that my purchases counted for very little.
A dead end with payment help. I tried to correct a declined payment, but support couldn't sort it out, leaving me unsure whether the order would go through.
Parcels left outside—then a dismissive refusal to help My GameStop order, costing £1,081.56, was not received. Their delivery photograph shows parcels left on the ground near my front door, visible to people walking down the street. I never authorised the parcels to be left there. When I challenged their refusal to resolve the matter, their response was simply: “Hi Kevin, The denial will stand. Thanks!” In my opinion, this is an utterly dismissive and unacceptable way to handle a serious complaint involving a substantial amount of money. There was no meaningful explanation addressing the concerns I raised about the delivery. I have now raised a dispute with my bank. Based on this experience, I would not order from GameStop again.
A new game arrived unsealed, with packaging that looked like it had been opened and put back together. I was able to return it in a store, but the delivery charge wasn't refunded, even though the item wasn't as described. That left a bad taste, and I wouldn't order online again.
Received an e-mail from GameStop "Your payment has been declined Tue, Sep 22, 3:36 PM" I went to try and resolve this ASAP. Online I tried to update the information following their steps: "If You Checked Out as a Guest Go to Track Order on GameStop.com Locate your order using the required order details Select Edit Payment Enter the new or corrected payment information Select Save Changes, then refresh and review the order" I called into their CX phone line. Dude was nice and did appear to try and help me. I was told they would escalate the matter. I even sent in a screenshot of the issue. I was told they would be able to fix the issue. Get the same e-mail today 09/23/2026 and no call back from GameStop. I called in today was told nothing that they can do. Even the supervisor said sorry we can't help you at all. Any other online retail company would be able to update payment information. You can easily send someone a Paylink or a New Order to a customer. The Accounting team they have should be able to get involved and help. I will not be getting any help and I will not be getting my order basically. No one should ever order from Gamestop.
This company just takes advantage of customers at every opportunity. I purchased a NEW game on the website and I was sent an open game that was repackaged in a loose clear plastic sleeve. Not factory sealed. I brought it into a local GameStop (surprisingly there’s still some open) and they refunded the purchase but did not refund the shipping. I can’t think of any other company that doesn’t refund the shipping. Especially when the return was made because the item didn’t match the description. It’s bad enough that they charge $6.99 for shipping an order that was $49.99. It should be $35 minimum for free shipping like almost every other store that sells games. The only reason I even bought it here was only because it was out of stock everywhere else. Well I hope they enjoy the $7 they stole from me because that is the last time I ever buy ANYTHING from this crappy store.
Sono cliente GameStop da anni. Tanto per iniziare la mia carta (dopo aver raggiunto anche livello con tutti gli acquisti e vendite che ho fatto) è magicamente diventata inutilizzabile! Non c'è stato verso di recuperare account e tantomeno farlo nuovo perchè non prendeva l'email. Ok, faccio l'account nuovo e continuo a comprare e vendere giochi che non mi servono piu, sino a raggiungere nuovamente un credito da circa 60euro che sono SPARITI perchè da gamestop è diventato gamelife..e intanto vi siete mangiati i soldi! Pessimi
Pessima esperienza nel negozio del centro Commerciale Megalò... 2 anni fa ho messo la pellicola protettiva garantita a vita ... sono tornata oggi e non me l hanno cambiata... perche ???? Meno male che doveva essere garantita a vita !!!
ho comprato una nuova ps5, e cosa mi trovo? il controller rotto, non funziona e non dà segnali di vita, mi tocca comprarlo nuovo, grazie game stop🖕🏻
Esperienza vergognosa: disorganizzazione totale e scarsa trasparenzaPurtroppo la mia pazienza ha un limite. Lascio questa recensione dopo l'ennesimo disservizio subito in questo punto vendita. Il primo episodio riguarda la tessera del club: mi è stata attivata/addebitata con modalità per nulla trasparenti, una vera e propria furbata da 10€ su cui avevo deciso di sorvolare per non fare polemica. Oggi l'apice dell'inefficienza: mi reco in negozio il giorno del lancio per ritirare il preordine di AC Black Flag (gioco già pagato in anticipo) e vengo rimandato a casa con un "la cassa non funziona, torna domani".È inaccettabile che una multinazionale non abbia un sistema di backup per rilasciare una ricevuta manuale o gestire un cliente che ha prenotato per avere il prodotto al Day One. Avete incassato i miei soldi in anticipo per poi farmi fare viaggi a vuoto e perdere tempo. Gestione del cliente pessima e zero professionalità. Sconsigliatissimo, l'online ormai vi supera in tutto.
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