Gamesbasement hat eine Gesamtbewertung von 1,4 von 5 basierend auf 84 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 2 Bewertungen) und Trustpilot (1,4 von 82 Bewertungen) zusammen. Auf WebVouch: 52 Bewertungen. 13% vergeben 4 oder 5 Sterne, 87% 1 oder 2 Sterne. Gamesbasement hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.
Looking at 50 reviews, most reviewers were dissatisfied with the overall experience. A few earlier reviewers report prompt delivery, including next-day arrivals. Some also appreciated low prices and an easy-to-use website....
Many reviewers report that orders did not arrive, sometimes after repeated dispatch assurances or long delays. Customers also frequently describe being charged soon after ordering and then facing difficulty cancelling or getting refunds. Reviews commonly cite unanswered emails, automated replies, and phone lines that were unavailable or directed them to email.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
Payment taken straight away. Then no game, and getting a refund became a long chase. Emails brought little clarity, while the phone line was no help. I was left out of pocket and frustrated by the whole experience. It was far more effort than it should have been. Would not recommend.
Really frustrating 😞 The payment went through, but the game never arrived. Trying to get an answer brought more explanations, and I couldn't reach anyone by phone. I spent far too long chasing a resolution and still ended up without the item or a refund. Such a waste of time.
Yes i ordered a game for my grandson for is birthday. What happened they took the money from my account in minutes and never ever had any intention of fulfilling the order. I pursued this for 9 months and cost me a small fortune in phone calls and recorded delivered letters. Never received the game, never got any refund. All I got was a broken hearted grandson, a hole in my account after being robbed. So they managed to rob both a 8 year old and a 78 year old pensioner on a state pension and they didn't bat an eyelid. Avoid like a plaque.
Ordered a game at the start of December. Money taken out of my account the next day.The game failed to be delivered. They gave various excuses by email from people off ill and the weather when contacted. Never answered phone. Contacted credit card company who put my payment on hold. Contacted 49 days after my order by gamesbasement to say that they didn't understand whyI had told my credit card company. Poor customer service when it mattered. Now can't stop them emailling me now I have managed to get my money back through the credit card company. Not once did they say the game is not in stock. If you can't deliver then don't promise. DO NOT USE THIS COMPANY
I ordered a ps3 handcontroller back in 2011. I never recived the controller and just get stupid explanations when I contacted them. After months I finally blocked my creditcard and sent them an email telling them too delete my order and that I blocked my card.
i bought a wii fit board not long ago n i ad an e-mail saying it was going to b ere within a week however waiting two weeks no board or games. my mum phoned the trading standards n they sed its on the way so i waited and further down the line it came up in 5 months and then it came with no game so i ad to wait another month for it to come thn me mum rung trading standards up again n if it wasnt for me mum ringing thm we wudnt av the board n game at all it is a perthetic and a scamming website i do not wish on anyone buying anything from this website x
My son wanted to buy 3ds with his birthday money, ordered it May 2011, like others have said, when they eventually answered an email kept saying would be despatched in 48 hours, never received anything, very quick to take money out of your account, not so quick at answering the telephone. I am so glad that I had the hindsight to buy it on my visa card. Anyway after over 2 months disappointment, I had had enough and I contacted my bank and had to fill out some forms detailing all my emails and the correspondence i got back from them, and I received refund in full from my bank, we then managed to buy a 3ds much cheaper with extra games from well known high street store.
Bought a Nintendo 3DS console in June 2011, paid for and never received it, nor a refund...
I cannot believe this company is still running! I bought an item for them in November 2010 as a Christmas present which NEVER arrived. Like others have said, on the rare occasion I managed to speak to someone when I called they were very nice people apart from one 'young man' who actually swore at me!!!!!!!! By the sound of things I am one of the very lucky ones as I eventually got my money back from them, but this was only after pestering them by phone EVERY day for two weeks and eventually getting them to send me a Royal Mail claim form as obviously it was RM's fault, not theirs! It was February before this happened though. My boyfriend himself tried to buy the same item at the same time for his mate for Christmas and of course this never turned up either and he never got his money back. He was so pissed off about it he was going to take a day off work and visit their offices. We reported them to Trading Standards who said they'd heard lots of similar stories about them which is why I am amazed they are still managing to steal people's money with their blatant lies. AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!!!!!!!!!!
Like everyone else, I was fooled by the decent enough looking website and cheap prices. I made my order back in APRIL. I was working part time, on minimum wage, and wanted to buy my boyfriend a Nintendo 3DS for his birthday. The amount of ridiculous excuses I received for it not arriving was INSANE. A problem with the printers (what the fuck?), technical difficulties, the usual. The awful thing is, everyone I spoke to on the phone sounded lovely. I recorded all phone calls I had with the company, and sent email after email complaining to them. It's December now, and alas, nothing has happened. It's rare that anyone gets their money back from this company, and it's around this time of year that people will fall victim to the site. These people are ROBBING BASTARDS. I have no idea how the website hasn't been taken down yet! The last time I emailed them, their usual email address wasn't accepting emails, but even so. Go into a high street shop, and hand your cash over yourself to buy games. This has really put me off online shopping.
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