Really trying to like them...

Im just about 3 months in and having a really hard time justifying the cost. Contrary to other reviews, my experience with customer service has not been bad. They have helped me to understand the reason for a delay or a discrepancy in my queue. My main problem is the shipping time. I've had to contact customer service for not seeing a game I've returned leave my queue two plus weeks after mailing back to them. I see now that one game is showing "lost" and another is still pending return. During this time you are waiting for your next game to be sent. So if you are a responsible person and value this service, you send the game back as soon as you're done with it. But while you don't know who's hands it goes through on the way back and no tracking to follow that I know of, when they are not showing receiving the game back after two weeks, you have to wonder, is someone stealing them? Are they becoming lost in the mail? And mostly, do they think I'm stealing games? It just puts you in a bad position because you have no way to show you've mailed them back. In my experience the fast return feature hasn't worked on all games. Granted, because of the lag I've only received 3 or 4 games in 3 months. At this point I've been waiting for games 3x as long as having them. I believe I would be right in saying that most of us would be willing to absorb the extra charge for a better shipping option. This could be an extra cost for Gamefly, but if the reviews are any indication, that extra cost would mean very little to save the companies reputation and or life of the company.