Welche Arten von Filmen finde ich im Katalog?

Viele Bewertende loben die Auswahl, darunter ältere Filme, unabhängiges Kino und Weltkino, Dokumentationen, TV-Serien sowie Titel, die ihrer Aussage nach auf Streamingdiensten schwer zu finden sind. Die Erfahrungen unterscheiden sich, und einige Kunden berichten, dass bestimmte Titel, darunter Neuerscheinungen, nicht verfügbar oder nur schwer zu bekommen waren.

Wie schnell kommen die Discs an?

Die Bewertungen schildern unterschiedliche Erfahrungen. Einige Kunden berichten von Lieferungen am nächsten Tag oder anderweitig schnellen Zustellungen, während viele andere von Wartezeiten von mehreren Tagen, einem langsamen Austausch oder Wochen berichten, in denen nur wenige oder gar keine Discs ankamen. Postverzögerungen und Wochenenden werden erwähnt, doch die Bewertenden sind sich nicht einig, in welchem Umfang der Postdienst dafür verantwortlich ist.

Was sagen Kunden über Discs, die auf dem Postweg verloren gehen?

Einige Bewertende sagen, dass erwartete oder zurückgeschickte Discs nicht ankamen oder nicht als eingegangen erfasst wurden. Mehrere schildern Streitigkeiten über Gebühren oder die Kündigung des Abos im Zusammenhang mit fehlenden Discs, während eine bewertende Person berichtet, dass eine Gebühr nach ihrer Meldung des Problems erstattet wurde. Dabei handelt es sich um Berichte von Kunden; die Erfahrungen unterscheiden sich.

Sind die Discs im Allgemeinen in gutem Zustand?

Einige Bewertende sagen, dass sie nur selten Probleme haben, und berichten von schnellem Ersatz, wenn eine Disc defekt ist. Andere melden zerkratzte, gesprungene oder nicht abspielbare Discs. Manche sagen, sie hätten nach einer Meldung erneut eine beschädigte Disc erhalten.

Wie bewerten Kunden den Kundensupport?

Einige Bewertende berichten in jüngerer Zeit von hilfreichem Support bei Konto- und Rückerstattungsproblemen, und manche Kunden sagen, dass defekte Discs umgehend ersetzt wurden. Andere berichten von unbeantworteten Nachrichten, langsamen oder vagen Antworten und Schwierigkeiten, Streitigkeiten über Gebühren, fehlende Discs oder Kontoprobleme zu klären.

Halten Bewertende das Abo für preiswert?

Die Meinungen gehen auseinander. Einige Kunden sagen, dass die Auswahl und die Qualität der Discs den Preis rechtfertigen, während viele andere steigende Abo-Preise, einen Rückgang der Servicequalität oder zu wenige Discs für die Kosten kritisieren.

Ist garantiert, dass die genauen Titel auf meiner Liste verschickt werden?

Bewertende berichten von unterschiedlichen Erfahrungen mit der Verfügbarkeit und Auswahl der Titel. Einige sagen, dass sie häufig Filme erhalten, die weit oben auf ihrer Liste stehen, während andere davon berichten, auf bestimmte Titel zu warten oder festzustellen, dass gewünschte Filme nicht verfügbar waren. Aus den Bewertungen geht keine Garantie hervor, dass ein bestimmter Titel innerhalb einer bestimmten Frist verschickt wird.

Ist Cinema Paradiso seriös? Bewertungen & Rezensionen

Isobel Fenwick

1 Bewertung

Verifizierte Bewertung

vor 1 Tag

Oh, a relief

Oh, that's a relief 😊 When a disc went missing, getting a replacement was straightforward. No drawn-out back-and-forth, just back to picking a film.

Verifizierte Bewertung

Rufina

1 Bewertung

Verifizierte Bewertung

21. Okt. 2026

Unexpected finds

A shelf full of surprises... Found older and international films I wouldn't have come across on streaming, which is exactly why I enjoy browsing the catalogue.

Verifizierte Bewertung

Bethany Slade

1 Bewertung

30. Sept. 2026

A thoughtful reply

A thoughtful reply from support. My account issue sorted with very little fuss.

Alison Scanlon

GB3 Bewertungen

Bewertungsquelle

16. Sept. 2026

Excellent Customer Service

Mark at Customer Service could not have been more helpful. Pleasant, considered response received really quickly. Owing to ill-health my friend was unable to access his account and in spite of me only being able to supply minimal details, Mark was able to sort out my friend's account with no fuss. Many thanks.

Maciej Dziedziak

GB2 Bewertungen

Bewertungsquelle

7. Sept. 2026

I had a very good experience with…

I had a very good experience with customer support regarding a refund

Sophie

GB31 Bewertungen

Bewertungsquelle

10. Aug. 2026

Still Excellent After All These Years

Cinema Paradiso is what every company should aim for. Customer service is top rate. If my discs go missing or take ages to get to me, I just tell them and they send a replacement immediately for no extra cost. I don't know what people here are moaning about. It's like they're reviewing a different company. I've been with Cinema Paradiso for about 15 years now and I wouldn't rent from anywhere else. If they don't have something in stock you can ask them if they'll get it for you and 99% of the time they do. If it's not available on disc in the UK then obviously they can't, but I've only ever had this happen a couple of times and I ask a lot. They have films from 100 years ago and things from streaming platforms this year, as well as the latest cinema releases as soon as they go to disc, and everything in between. They have films and TV programmes from all around the world, so you'd be hard pressed not to find things you want to watch. Royal Mail are terrible. Stamps are expensive. It's over £1 just to post a normal letter, let alone a disc. So prices do go up when Royal Mail decide to treat their shareholders, but what else are they going to do? And all my post is delayed, so I don't understand why people are surprised when it happens to stuff from CP as well.

Lawrence Conyers

GB9 Bewertungen

Bewertungsquelle

12. Juli 2026

Terrible and getting worse

The more expensive it gets, the worse the service seems to get. The value for money is now hovering around the cancellation point. By my reckoning (and I've counted over the course of a month).... 58% of disc received were unplayable. That means scratched, cracked, or not visibly damaged but stops playback during the content. One even shattered whilst in the drive, requiring the drive to be completely dismantled and shards of disc taken out. "feedback" left when reporting bad discs is ignored. Don't waste your time. I've reported over 100 bad discs and not had a single comment in return. To make that even worse - if you request a replacement of the same film, they'll send the SAME DISC that you just reported as scratched or non functional. I have subtly marked labels with a pencil dot on bad discs to prove this. Some weeks no good discs arrive at all. I raised this as a direct complaint via email. The response was dismissive corporate speak (but fair do - at least they replied). I note they have not responded to any feedback on Trustpilot.

Gary A

GB8 Bewertungen

Bewertungsquelle

11. Juli 2026

I wanted to like this subscription service but I couldnt...

*update 10/09/26* As predicated they did not respond to my messages at all but instead decided they would charge me £35.00 for the "lost" disc. I sent them an email the day they did this requesting for that to be refunded on the grounds I had proof the discs had been returned so they had no right to charge me but as expected they completely ignored my email. I offered the 15 day period to refund me or I would contact the bank and ask them to intervene but with no response at all i had no choice but to provide all my evidence to the bank and ask them to refund me which upon viewing said evidence surprise surprise they agreed with me and refunded me immediately. I still to this day have no idea what is going on with these people whether it is a scam or something else going on but i"ll let you guys be the judge for yourselves but from my point of view they ignore emails, charge people when they have no right to do so and do not stick to the terms of the rental agreement so you don't actually get what your paying for sometimes and that screams scam to me. I will of course update this if anything else happens. *original review* This is a strange review for me to write and a bit long winded but i'll try to keep short. I have 2 accounts with cinemaparadiso now the first account I subscribed and had a flurry of discs show up no problem and I was happy with the service but about 3-6 months into my original subscription I got an email to say I had returned empty sleeves which I most certainly did not so I replied to that email saying that was not possible as I put the discs in the sleeve and sealed up like I was instructed to do and went about my day. I got no reply to that email at but the discs stopped arriving I assume due to the lost discs? By that point I simply did not trust the service anymore and decided to cancel my subscription and move on to buying the blurays myself and no more was said. Fast forward 3-6 months again and I decided to try the service a second time and see if this was a 1 off experience... I tried to login to my orginal account and was told my account was "locked" and to contact the site admin team?... OK... I sent them an email asking why I could not login and they responded quickly asking for more information which I provided and then...Ghosted... Completely ignored the reply and that account is still locked to this day with no explanation at all. I made a new account and started a subscription and once again a flurry of blu rays turned up like before however I noticed this time around the postage/delivery times were a bit slower than before but honestly I was not too bothered about that. One disc arrived completely scratched beyond repair so I put it back in the envelope with a sticky note informing them it was damaged on arrival and sent an email informing them of this and once again I was ghosted entirely with no response but the blu rays kept coming so i figured they knew and handled it?... That brings me to last week when I received a very similar email as I did on my previous account... "You returned empty sleeves"....No...I most certainly did not return empty sleeves... Unlike the last time they said this this time around I recorded on video me packaging the envelopes, sealing them, dropping them into the postbox so there was no possible way they could claim this. I replied to the email the same day I received it with a this is not possible I have video evidence to prove this etc and once again I got completely ghosted with no response... The difference this time around though the blurays have completely stopped arriving now which I assume is because of the missing discs. So the only reality is 1 of 3 options they are claiming i stole the discs.. which is pointless because i would be charged for them?....Option 2 the postman/royal mail are cleverly opening the sealed envelopes and stealing the discs and sealing them to a point you cant tell or option 3 they are claiming the discs are missing when they are not to charge people for replacements...Either way the same thing happening on 2 different accounts near enough identical incidents?....Sounds really dodgy to me. I have cancelled my subscription now for the second time and I will not be returning or reactivating it again. This maybe perfectly innocent on their part and it maybe the royal mails fault but either way it will only end up with me being charged a replacement cost for something i didn't do and I simply want no part in that.

Chris Bird

GB41 Bewertungen

Bewertungsquelle

18. Mai 2026

Tried to steal £20

I ended my membership due to extreme delays in delivery times, BUT I do believe CP sometimes mark the disc as dispatched when it is not sent until the NEXT day. They sent my final disc out 2 days before my membership ended and told me this must be returned within 7 days. However, the disc took 7 days just to arrive, therefore actually impossible to meet their return deadline, and I emailed them to say so. One month later, I examined my credit card statement to see they took out £20 as the disc had not been returned on time! I emailed to complain and they agreed to refund it. However, I believe this is theft, as they did receive the disc (as shown on their history) but had NO intention of making the refund until I told them this was unacceptable. What a way to treat someone who was with them for the last 15-20 years. I have given more than 1 star as it used to be a very good service and you can't blame them completely for price increases and delivery delays as Royal Mail is the main culprit.

Stuart

GB75 Bewertungen

Bewertungsquelle

6. Mai 2026

just 2 delivery's in 3

returned to cinemaparadiso.co.uk after some years away, and how they have changed for the worst is appalling, just 2 delivery's in 3 week (granted we had a bank holiday) even though I return disk same day as recieving

Cinema Paradiso

Cinema Paradiso

Cinema Paradiso