Do orders and pre-orders usually arrive on time?

Many reviewers describe late or missing deliveries, including pre-orders that arrived after release dates and orders that remained undispatched or were cancelled after delays. Experiences vary, but delays are a recurring complaint.

How do customers describe contacting customer support?

Reviewers often say it is difficult to reach a person, with chatbots, repeated standard replies, and delayed email responses. Some describe getting little help resolving order or product problems.

What do reviewers say about refunds and cancellations?

Some customers report difficulty cancelling orders or receiving refunds, including having to chase for updates after an order was delayed, cancelled, or not delivered. Others describe lengthy or unresolved return and refund requests.

Do customers report problems with item condition or order accuracy?

Yes. Reviews describe damaged packaging, faulty products, missing items, and receiving an item that differed from what the customer expected from the listing.

Are delivery charges a concern for reviewers?

Some reviewers object to delivery fees they considered high, including charges for small items. Others say paid or expedited delivery did not prevent delays.

Have pre-order bonuses or included extras caused problems?

Several reviewers say pre-order extras, such as steelbooks, were missing, delayed, or later reported as out of stock. Some also describe receiving the main game after its release date.

What do reviews say about in-store service?

Some reviewers describe rude or unhelpful interactions in stores, including concerns about sales pressure and assistance with returns or reward points. One reviewer, however, said customer service later corrected a points issue.

Ist Game seriös? Bewertungen & Rezensionen

Greta Larkin

1 Bewertung

Verifizierte Bewertung

vor 4 Tagen

No way through chat

The chat bot kept asking for the same details, and I couldn't get through to someone who could help. That made a simple problem much harder than it needed to be.

Verifizierte Bewertung

Lorna Vick

1 Bewertung

Verifizierte Bewertung

17. Okt. 2026

No clear order update

The order status never changed, and the help chat kept sending me in circles. I couldn't get a clear answer, so the whole thing was a frustrating waste of time.

Verifizierte Bewertung

Selene Wark

1 Bewertung

Verifizierte Bewertung

13. Sept. 2026

Damaged box, poor response

The box arrived with dents and tears across it, which was disappointing enough for a collectible item. The bigger problem was the response afterward: the chat reply treated the packaging as if it did not matter, rather than dealing with the condition it arrived in. That left the whole purchase feeling dismissed. A damaged product can happen in transit, but arguing about whether the box counts as part of the item is not a helpful way to sort it out. I expected a practical solution and got an argument instead.

Verifizierte Bewertung

Roger Jinon

GB1 Bewertung

Bewertungsquelle

11. Feb. 2026

Golden lion online gaming be aware

Golden lion online gaming I made my winnings and requested my withdrawal seriously they put your request on pending now on my 4th week of waiting I'm verified member but in thier system it will take up to 21 working days and truly you will get your money not before 21 days even without issues. I'm sharing this to aware of thier system as ordinary people will clearly aware of

Dom Villegas

GB1 Bewertung

Bewertungsquelle

1. Apr. 2025

I purchased a product online

I purchased a product online, with £5 delivery. The item (A Pokemon box) arrived completely damaged, with dents and tears all over. The live chat worker was completely useless, trying to argue that the box just covers the cards inside, however the elite trainer box is part of the product. Completely outrageous and utterly ridiculous.

Stephen

GB7 Bewertungen

Bewertungsquelle

8. März 2025

Ordered through Game website a Lego set…

Ordered through Game website a Lego set which upon reviewing was being sold by a 3rd party through their site. After they took my money and an email received to say the item would be delivered in 5 days there was no more communication. The latest delivery date came and gone but still no new information. Trying to contact someone to speak to other than a chat bot is impossible and they give you the run around. I then sent an email and after 2 days got a reply stating there was a delay on the order but would be dispatched shortly. I waited another 4 days before emailing back and was given the same response. I have now asked for the order to be cancelled as a dispatch date couldn’t be given but then recieved an email stating the payment method was not able to complete successfully and to reorder but they took payment straight away. Luckily I paid through PayPal so looks like I will have to get my cash back that way. This is not the first issue I’ve had with Game Online, they updated their servers last year which deleted all open orders on a persons account and an email was sent to say the order was cancelled. Since I was told the orders were cancelled, I proceeded to order from another store but they then they took the money out of my account and although sent me the original order, at this point I didn’t want it, and again trying to speak to someone to refund/return or find out why this happened was impossible. I have lost the ability to see what is still preordered on my account and the ability to cancel them. Absolutely awful customer service.

stacey

GB1 Bewertung

Bewertungsquelle

23. Feb. 2025

Really bad service

Really bad service. I pre-ordered a pip boy back in April. In December I contacted customer service on twitter/x to see if it was still an active order as the website had no order information. They told me yes it was all fine. I contacted again last week to ask when my order will be shipped and they told me there was a problem with processing the order and I'll have to place it again. Fed up and won't be ordering from them again.

Tommy B.

GB2 Bewertungen

Bewertungsquelle

23. Feb. 2025

I transferred 100 pounds on the pub…

I transferred 100 pounds on the pub fruit machine, but unfortunately somehow nothing got registered, and I got robed 100 pounds, nothing my bank can do ,and neither game payment, is so sad ,robbing thieving bastards 😢

Payweeklyworld

GB1 Bewertung

Bewertungsquelle

19. Feb. 2025

If I could give zero stars I would

If I could give zero stars I would. I returned a faulty headset using their DPD returns option. The item was tracked and received by them on 29th January. I emailed a few days later to find out when they were sending the replacement and got a standard reply stating 10-14 working days (why so long?). Emailed them 14 days later and they asked for proof of collection, I gave them the DPD tracking number which they said they couldn't recognise. I then gave them the DPD proof of delivery and have chased them up for 2 more days by email, no reply. Hideous, crap service. Will never use them again

Gareth Smith

GB86 Bewertungen

Bewertungsquelle

17. Feb. 2025

Flase advertising spiderman figures, received different item not even in listing.

As a first time ordering from GAME.co.uk, it will certainly be my last. I purchase what was described as Spiderman Figures, (S) showing an image of four figures. When my order it arrived it was one figure and when I complained they said look at small print at bottom saying individual. No where was this clear in the heading, and it was sneakily added to the very bottom, so people like me with eye conditions dont even see that. But it gets worse. The figure i got wasnt even in the listing, so they pick them at random and no where does this say that in the listing, so trading standards have now been informed.

Game

Game

Game

Ist Game seriös?

Bewertungsübersicht

53 Bewertungen auf WebVouch

53 Bewertungen

53 Bewertungen

Ihr Vertrauen hat für uns Priorität.

Ihr Vertrauen hat für uns Priorität.

Ihr Vertrauen hat für uns Priorität.

No way through chat

No clear order update

Damaged box, poor response

Golden lion online gaming be aware

I purchased a product online

Ordered through Game website a Lego set…

Really bad service

I transferred 100 pounds on the pub…

If I could give zero stars I would

Flase advertising spiderman figures, received different item not even in listing.

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