What do reviewers say about the quality of Fangamer's merchandise?

Experiences vary. Some customers praise the look and quality of plushies, clothing, and other merchandise, while others report damaged items or packaging that did not protect their purchases.

How quickly do orders arrive?

Reviews describe mixed experiences. Some customers report receiving orders on time or earlier than expected, while others describe long waits before dispatch, delayed delivery, or orders that never arrived.

Do reviewers report problems with tracking or delivery updates?

Yes. Some reviewers say tracking stayed unchanged or stopped updating, and some report receiving few or no order updates while waiting for their packages.

How responsive is customer service, according to reviewers?

Many reviewers describe unanswered emails or long waits for a response, including when asking about shipping or order problems. A few report helpful and kind assistance, so experiences differ.

What happens if an item arrives damaged or an order is incomplete?

Reviews show mixed outcomes. Some customers say they received a replacement or other assistance, while others report difficulty getting a response or say the proposed refund or replacement did not meet their needs.

Are prices and delivery costs a concern for customers?

Some reviewers consider the merchandise expensive, and a few describe delivery costs as high. Others say the product quality made the price worthwhile.

Do reviewers report orders being canceled?

Yes. Some customers say their orders were canceled, including reviewers who believed their purchases were incorrectly treated as intended for resale. They also describe frustration with the explanations or lack of response.

Ist Fangamer seriös? Bewertungen & Rezensionen

Heidi

1 Bewertung

vor 4 Tagen

Oh, nicely made

Oh, the plush feels better made than I expected... a little pricey, but the quality makes sense to me.

Emilia Varden

1 Bewertung

Verifizierte Bewertung

18. Okt. 2026

Poor protection

Poor protection. My vinyl cover arrived dented after being packed in a thin cardboard sleeve. I expected sturdier packaging for something so easy to damage, and the condition took the shine off the purchase. I couldn't get a clear resolution afterward, which made the whole thing more frustrating.

Verifizierte Bewertung

Super Toon

NL3 Bewertungen

Bewertungsquelle

26. Sept. 2026

I've ordered once from the US store and…

I've ordered once from the US store and twice from the european store so far my experience has been great. Everything has been decent to good quality it is a little pricey but for the quality its worth it (in my opinion) the customer service is pretty good my ONLY complaint is that their customer service (in my experience) takes between 1 and 4 weeks to respond

Mikey

US1 Bewertung

Bewertungsquelle

16. Sept. 2026

i asked my mom to order me a Niko…

i asked my mom to order me a Niko oneshot plush because i am a BIG FAN of niko (from oneshot) and she ordered it on friday and its been days.days and days and days! FANGAMER WHERE IS MY NIKO ONESHOT PLUSH?! ITS ALREADY IN STOCK SO IT SHOULD BE HERE BY NOW!!! I NEED IT PLS SEND IT!

Cleo

1 Bewertung

15. Sept. 2026

No movement after ordering

The shipping label appeared, but the order still did not move, and emails went unanswered.

Noel Santiago Martin

ES2 Bewertungen

Bewertungsquelle

31. Aug. 2026

Me han robado el dinero y no obtengo ayuda

Mi experiencia con Fangamer está siendo extremadamente decepcionante. Realicé una prereserva el 6 de noviembre de 2025 y el paquete lleva supuestamente en camino desde el 25 de junio de 2026. A día de hoy sigo sin poder recibirlo. El principal problema es que el envío aparece con un código postal incorrecto: 23700, cuando mi código postal correcto es 38207. Correos España me ha indicado que no puede entregarme el paquete debido a este error. Sin embargo, al contactar con Fangamer, me aseguran que la dirección está correcta cuando claramente existe un código postal equivocado. He enviado varios correos intentando solucionar la situación. Finalmente, solicité una devolución del dinero o que me enviaran otra unidad con la dirección correcta, pero Fangamer directamente no responde a mis mensajes. Después de haber esperado desde noviembre por una prereserva, llevar meses esperando el envío y encontrarme ahora con un paquete que no puedo recibir por un error en la dirección, considero totalmente inaceptable la falta de atención y comunicación por parte de la empresa. Entiendo que puedan producirse problemas durante un envío internacional, pero lo que más me decepciona es que, después de informarles claramente del problema y pedir una solución, no reciba ninguna respuesta. Esperaba mucho más de Fangamer. Ahora mismo tengo un pedido que he pagado, que no puedo recibir y una empresa que no responde a mis correos. Mi experiencia, lamentablemente, ha sido muy negativa.

Natan Czejdo

PL1 Bewertung

Bewertungsquelle

31. Aug. 2026

Horrible Service

I ordered my Lancer plush on July 30th, and the package only started shipping on August 26th. I am never buying from Fangamer ever again. Also, I emailed Fangamer three times, and they never responded.

Sanora

US3 Bewertungen

Bewertungsquelle

20. Aug. 2026

Delayed shipping and poor customer service response

I hate writing negative reviews unless something is wrong. I really enjoy the Ena franchise and on 8/5/2026 I purchased a hoodie and a T-shirt. They said that it would take a week to get shipped so I was like "okay, small company makes sense." Fast forward to almost two weeks later, it's been sitting with a shipping label created and I contacted customer service a week ago to ask if everything was all good with my order only to be greeted with an auto response telling me response time is 7-10 days. I'm sorry, but in my opinion if you have this many bad reviews I think the first thing you should do I bolster your support team to handle customer issues and manage you staff to make sure things are going out on time. I still want to wait for my stuff however after reading everything I have here I think I'm just going to attempt getting a refund. As much as I really wanted the appeal and to eventually get the game Vinyl.

Kliencie

PL2 Bewertungen

Bewertungsquelle

12. Aug. 2026

Nie polecam

Nie polecam, zamówienie złożone 3 tygodnie temu po dwóch tygodniach trafiło do Niemiec i wróciło do nadawcy żadnej informacji od fungamer kompletnie zero kontaktu, pisałem do nich na support i na order@fanganer, kompletnie zero odpowiedzi nikomu nie polecam ❗

Malthe

DK10 Bewertungen

Bewertungsquelle

8. Aug. 2026

Even after unforeseen trouble with my…

Even after unforeseen trouble with my order and international laws i was still greeted with unwavering kindness from the Fangamer team, in the form of clear intentions, dedication to the customer and a free upgrade to express-shipping from economic. Thank you Shelby!

Fangamer

Fangamer

Fangamer