What do reviewers like about Duckeys products?

Positive reviewers commonly describe the keycaps and toys as cute, fun and well made. They mention enjoying the quacking or meowing sounds, using them as playful keyboard accessories, and giving them as gifts.

How reliable is delivery?

Experiences vary. Some reviewers say orders arrived quickly or around the estimated time, but many describe long delays, orders stuck in preparation, or products that never arrived. Several also report missing or unclear shipping updates.

Do preorders take longer to arrive?

Some reviewers say preorders took longer than expected, with delays and limited updates. Others understood that a preorder would take longer and reported that their items arrived as expected, so experiences differ.

How responsive is customer support?

Reviews are sharply divided. Many customers report unanswered or slow emails and unclear follow-up, while a smaller number describe prompt, helpful troubleshooting or a quick resolution to a product issue.

What if an item arrives defective or does not work?

Some reviewers report receiving helpful troubleshooting or a replacement after contacting support. Others describe defective or incomplete products and slow or unclear follow-up, so reviews do not point to a consistent resolution experience.

Do orders always arrive complete and undamaged?

Not according to some reviewers. They describe missing or incorrect items, damaged product boxes, and accessories or parts missing from the package. Other reviewers report receiving products in good condition.

Ist Duckeys seriös? Bewertungen & Rezensionen

Lyle Benton

1 Bewertung

Verifizierte Bewertung

vor 3 Tagen

Unexpected extra cost

An unexpected customs charge appeared after checkout, leaving the total much higher than I expected. The pricing should have been clearer.

Verifizierte Bewertung

ellie beaumont

GB1 Bewertung

Bewertungsquelle

vor 5 Tagen

Ordered well over a month ago

Ordered well over a month ago, emailed multiple times and have still not received an update on my order. It’s a scam, no customer service, no correspondence, they just take your money and run.

Birgit

DE1 Bewertung

Bewertungsquelle

22. Okt. 2026

Hidden Customs Fees

Hidden Customs Fees – 57% Extra Very disappointing. My order was €33.80, with €0.00 taxes and shipping stated in the confirmation. Upon delivery, I had to pay an unexpected €19.40 in customs and handling fees – 57% extra :( These charges were not clearly disclosed during checkout. Other customers have reported similar issues. Misleading pricing and poor transparency. I expect a full refund of €19.40. Buyers beware

KartoffelGustav

DE1 Bewertung

Bewertungsquelle

19. Okt. 2026

Order was not cancelled

I wrote to the company before my order was shipped to cancel it. There was no reply to my email for days, so I opened a case with Paypal Buyer Protection. They didn't report there for a week either, so I referred the case to the support team. Now, a tracking number has been brazenly given that does not fit any parcel service provider. Thank God there is the right of withdrawal, which I now have to claim.

M. K.

1 Bewertung

Verifizierte Bewertung

18. Okt. 2026

Still waiting

Really frustrating to see the order status stay on preparation for so long, with no clear progress.

Verifizierte Bewertung

Saad Mahmud

AU1 Bewertung

Bewertungsquelle

17. Okt. 2026

It’s been 1 month since I placed my…

It’s been 1 month since I placed my order and still no update. Shows that still preparing my product. Lol

Jarod

AU2 Bewertungen

Bewertungsquelle

12. Okt. 2026

AVOID THESE SCAMMERS!!

Ordered 3 months ago. Emailed their customer support only to have emails bounce back saying address didn't exist. Then managed to find an email on their website that they responded to, saying my purchase was a pre-order purchase. Nothing about that was said on their website when ordering and making payment. I have asked repeatedly for a refund. Now all email addresses I try for them have the emails bounce back. They are scammers and should be avoided at all costs. Not sure how they are still allowed to operate.

Alexandra

DE1 Bewertung

Bewertungsquelle

6. Okt. 2026

Nie wieder!!!

Vier Monate auf die Bestellung gewartet. Erst Versand nach längerem E-Mail-Verkehr. Extrem teuer, defekt und ich musste bei der Abholung bei der Post noch 18 € Zollgebühren on top bezahlen, die nicht angemeldet waren. Nie wieder!!

Shannon

GB22 Bewertungen

Bewertungsquelle

5. Okt. 2026

STEER CLEAR

I've ordered from this company twice. Once a few years ago (around 2023 - 2024) and once around early summer this year. Positives: + The items themselves are good quality and cute, if / when they arrive. Negatives: - Missing charging cables. Cables state 'use this cable only' but certain products that need charging come without USB to USB-C cables included. - Product boxes damaged in transit. The shipping packaging is NOT sufficient and both times I've ordered items that included gifts for others only to have multiple product boxes crushed in transit. - Hair in 'sealed' boxes - disgusting. I found a long hair in one of the uncrushed sealed boxes that I intended to gift to someone, lovely. - Bad communication. You'll be lucky to get a reply once. After that, customer support will just ignore you. - Tracking. You're lucky to get tracking info. If you ask for it, you don't get it. I didn't get it for my first order, I was lucky to get it for my second. Considering the price of their products, I expect much better service. I won't be buying from Duckeys again, and I will always urge other people to avoid this company. It's funny, I see their tik tok and youtube shorts everywhere, they clearly want custom. But they don't respect their customers. STEER CLEAR

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AU2 Bewertungen

Bewertungsquelle

2. Okt. 2026

I've been waiting three months for my…

I've been waiting three months for my order. I check weekly at my order and it still says "we are preparing your items for shipping."

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