Refund handled well
The refund for the faulty ball was sorted straight away, and the postage was covered too. A relief after the product issue.
shopgalaxy.co.uk hat eine Gesamtbewertung von 2,5 von 5 basierend auf 16 Bewertungen. Die Bewertung setzt sich aus WebVouch (2,3 von 3 Bewertungen) und Trustpilot (2,5 von 13 Bewertungen) zusammen. Auf WebVouch: 16 Bewertungen. 38% vergeben 4 oder 5 Sterne, 63% 1 oder 2 Sterne. shopgalaxy.co.uk hat dieses Profil noch nicht beansprucht.
Unsere Lösungen entsprechen der EU-Omnibus-Richtlinie.
The refund for the faulty ball was sorted straight away, and the postage was covered too. A relief after the product issue.
Really frustrating that my parcel never turned up, and emailing got me nowhere. I wouldn't risk ordering again.
My product issue went unresolved after several attempts to reach them. Really disappointing.
Absolutely love the chocolate but company don't seem to care about customers. Tried so many times to contact them re-a product problem without success. Oh well seems we don't care anymore.
AVOID ,weeks since my order placed nothing has arrived ,no response at all to emails,its a con
I shopped in this store, but before that I read a few reviews. I didn't know what experiences I would have. The result? I am surprised. Extensive offer, excellent prices. Very fast delivery. I live in Slovakia, my address is in Slovakia and this shop is in the British Isles. Delivery via FEDEX is surprisingly very fast after shipment. Longer delivery of goods from the supplier to the store is not a problem. Shipping from the seller to me was very fast. All the information came to me quickly - tracking number. The van arrived this morning. Any problem with my business solved. He communicates. If I have found any negative opinions, in my case I am very satisfied. They send abroad, I received the goods. It's a shame that I didn't buy more at first time.
I purchased the waboba moon ball for my 5 year old Frenchie who is not a serious chewer. The ball had several chunks fall off which i felt was due to a defect like a possible deterioration. The store immediately refunded the ball and the postage. Very impressed. So nice to deal with pleasant people
Fast FedEx delivery to Denmark and the goods were as described. Shipping was quite expensive, but I don’t know if it is to be expected now due to Brexit? Apart from that, I am quite satisfied.
One item arrived damaged, contacted shop and got refund. All other items were fine. Excellent customer service
Avoid this store unless you are willing to take a gamble. Product still not delivered after 6+ weeks waiting for a small gift. Thankfully I didn't spend much, but others could be worse off. Very hit and miss it seems. No customer service. No response to emails. Yet willing to spend money on Google targeted ads for their products. I have flagged with the ombudsman as whoever is behind this appalling business is having a laugh at several customers' expense. Pretty much most of the reviews on here are 70% bad so says it all really! Do yourself a favour and steer clear.
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