A fix, not a runaround
A slightly awkward start, but the support made the difference. The code I received would not activate, so I got in touch rather than giving up on it. The reply came quickly, and they arranged a replacement that worked. That took the worry out of the purchase, and I could get on with the game instead of spending time chasing an answer. I appreciated having a real fix, not just a vague explanation. For a digital purchase, that kind of follow-through matters more to me than a flawless first try.










