How do reviewers describe customer support?

Many report slow replies or responses they felt were generic and did not address the problem. Some describe repeated follow-ups without a resolution, though one reviewer said a later follow-up led to a quick fix after an earlier delay.

Do reviewers report problems buying limited-release products?

Yes. Reviewers describe waiting in queues for long periods, then finding products sold out or removed from their baskets during checkout. Some say the process left them unable to complete a purchase.

What do reviewers say about product condition and card quality?

Some report cards with scratches, frayed edges, peeling foil, or poor print quality. Reviews also describe damaged packaging and missing items, with dissatisfaction about whether replacement requests were accepted.

Do reviewers mention delayed or missing orders?

Yes. Several describe orders that did not arrive when expected, lost shipments, or a lack of confirmation or delivery information. Some say they struggled to get updates or a resolution from support.

How do reviewers feel about prices?

Some consider digital content too expensive relative to physical products, while others criticize the cost of books, cards, and collectible products. A few reviewers say lower-cost or beginner-friendly options are appealing.

What do reviewers say about the online games and account access?

Some reviewers report trouble logging in or verifying accounts. Others criticize online gameplay or its costs, while a few say the games themselves can be enjoyable.

Do reviewers find the games enjoyable?

Opinions are mixed. A few reviewers describe Magic or D&D as fun or enjoyable, while others say recent products or online play have reduced their enjoyment.

Ist Wizards of the Coast seriös? Bewertungen & Rezensionen

Ist Wizards of the Coast seriös?

Wizards of the Coast hat eine Gesamtbewertung von 1,2 von 5 basierend auf 154 Bewertungen. Die Bewertung setzt sich aus WebVouch (1,0 von 3 Bewertungen) und Trustpilot (1,2 von 151 Bewertungen) zusammen. Auf WebVouch: 53 Bewertungen. 2% vergeben 4 oder 5 Sterne, 98% 1 oder 2 Sterne. Wizards of the Coast hat dieses Profil noch nicht beansprucht. Die folgende Bewertungszusammenfassung zeigt, was Kunden loben und welche Probleme sie am häufigsten melden.

Zack

US1 Bewertung

Bewertungsquelle

vor 5 Tagen

They take months to reply.

P. D.

1 Bewertung

Verifizierte Bewertung

vor 5 Tagen

What a letdown

What a letdown: I waited through checkout only to find the item had sold out, and the response afterward felt automated rather than useful. I came to buy a game product, not spend an evening stuck in a queue. The whole thing left me annoyed, and I wouldn't risk another purchase through the sale site.

Verifizierte Bewertung

customer

GB2 Bewertungen

Bewertungsquelle

22. Okt. 2026

Sent me emails when I said d not agree…

Sent me emails when I said d not agree to it, always a 1 star

Nope

US1 Bewertung

Bewertungsquelle

19. Okt. 2026

Secret lair web site is garbage

Secret lair web site is garbage. What is the point of getting in line hours early just for them to give me another hour wait time. Dog shit

Merrick Sloan

1 Bewertung

Verifizierte Bewertung

16. Okt. 2026

That price puts me off

Oof, digital game content costing like a physical copy feels hard to justify. That price puts me off 😕

Verifizierte Bewertung

Mads

DK4 Bewertungen

Bewertungsquelle

8. Okt. 2026

Received a defective card

Received a defective card. Face Commander in a Precon had a deep scratch. Customer Support is not responding to E-mails.

Beefpanzer

AT1 Bewertung

Bewertungsquelle

26. Sept. 2026

Bei Gott und allem was mir heilig ist

Bei Gott und allem was mir heilig ist, noch nie so eine nutzlose und inkompetente clownsshow erlebt, niemals ! Bestelle mir Hobbit over the Edge (Foil) vor schon 1 Monat vorher, versanddatum 16.9 angegeben, ich schreibe eine E-Mail am 18.9 was los sei es tut sich nichts ? Ich bekomme nutzlose Seiten zu geschickt von dem Support der mir null weiterhilft, also einfach automatisch generierte Antworten und werde dann einfach ignoriert, heute ist der 26.9 immernoch ignoriert ohne das sie etwas versenden oder Informationen geben. Diese Seite ist der größte Scam denn es überhaupt gibt ich versteh es nicht.

Ted Cancel

US1 Bewertung

Bewertungsquelle

15. Sept. 2026

Terrible customer service

Terrible customer service , be wise And careful when buying products from them. I wasted many hours of my life in queues with them. In checkout and then the product is suddenly sold out while I'm purchasing it. The response you will get is AI generated and it is frustrating. Spent too much money with a company to be treated like trash.

Infinitytcg

US2 Bewertungen

Bewertungsquelle

12. Sept. 2026

Do NOT buy from Secret Lair wizards of…

Do NOT buy from Secret Lair wizards of the coast. Their is NO quality control. You will received damaged and they will not care. Customer service is just an ai automated response. Its crazy how much money they make and still super greedy or lazy with things

Sonia

1 Bewertung

Verifizierte Bewertung

6. Sept. 2026

Premium product, disappointing support

I paid for a premium card product, but many cards arrived with damaged edges and peeling foil. Support refused a replacement, leaving me frustrated and unable to treat the cards as collectibles.

Verifizierte Bewertung

Wizards of the Coast

Wizards of the Coast

Wizards of the Coast