Account Penalized After Apple-Approved…
Account Penalized After Apple-Approved Refund – Extremely Unfair Practice
I am writing this review regarding my experience with Wildlife Studios through their game Tennis Clash.
The game displayed prices in USD instead of Turkish Lira, which created confusion. I believed I was purchasing an in-game offer for 45 TRY, but it was actually $45 USD. After realizing the mistake, I requested a refund via Apple. Apple reviewed and approved the refund.
However, instead of simply reversing the purchase, Wildlife Studios deducted my in-game currency and reduced my gem balance to -88,000, making my account effectively unusable. I now receive a warning that I cannot play matches due to the negative gem balance.
This means that after a legitimate, Apple-approved refund, my account was penalized and blocked from gameplay.
If a refund is processed, the developer should revert the purchased items — not impose excessive penalties that permanently restrict access to the game. This practice feels punitive and disproportionate.
I hope Wildlife Studios reviews this situation, restores affected accounts properly, and ensures pricing transparency for users in different countries to prevent similar issues.
Until this is resolved, I cannot recommend their services.